--- title: "Brand24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Brand24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Brand24 is a good fit for you!" source_url: "https://www.softwareadvice.com/social-media/brand24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Influencer Marketing Software](https://www.softwareadvice.com/influencer-marketing/) / [Brand24](https://www.softwareadvice.com/marketing/brand24-profile/) / Brand24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/brand24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/brand24-profile/alternatives/) # Brand24 User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 256 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 192 reviews (75%) - 4 stars: 53 reviews (21%) - 3 stars: 9 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It seamlessly integrates real-time tracking with excellent visualization, making it easy to identify trends, measure campaign success, and spot potential reputation issues before they escalate. - I also value the Storm Reports that highlight trending discussions and hot mentions — especially useful for tracking competitors. And I love the comparison features, which let me analyze our brand against others and gain valuable marketing insights. - The team is not only incredibly responsive and helpful — they even reach out proactively to suggest calls or optimizations, which really shows they go the extra mile. ### Most mentioned cons - Additionally, the setup for custom reporting templates can be slightly less intuitive than other areas of the platform, requiring a small learning curve to fully master. - There is no way to do bulk tagging (tagging multiple mentions using filters, for example tagging 1000 mentions from a filter that has the words red {NOT} blue. - geolocalisation: usually, filters do not work exactly and have to check each post/impact individually and manually ## Brand24 customer reviews Showing reviews 1-25 of 256 (page 1). ### Great for the price - Overall rating: 4/5 - Reviewer: Monica N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent software for reporting. You can also customize the reports. Great value for the price. Very secure. #### Cons A little bit pricey compare to other software. Functionality is user-friendly however more complicated features will require some learning. --- ### Positive Results Driven by Expertise and Customer Focus - Overall rating: 5/5 - Reviewer: Marta P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. positive and effective, additionally supported by professional assistance and understanding of the customer on the part of consultants—it couldn't be done any better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros value for money, subscription schemes, but mostly ease of use, speed of operation, easy adaptation to current needs, ability to generate AI summaries #### Cons the load on the computer (the need to use very large amounts of memory) and, most recently, - AI summaries, which have become very quantitative and statistical, with a much smaller share of substantive content than six months ago (e.g., in the spring, the summary mainly discussed what topics were covered, and now it discusses how many mentions appeared, which is less useful in decision-making processes) --- ### Give [sensitive content hidden] a raise - Overall rating: 2/5 - Reviewer: Mackenzie M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] was great. When I initially canceled I was super frustrated but after talking to him he changed my opinion on the company. May consider retrying the tool in the future because of him #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros [sensitive content hidden] was incredibly helpful when I cancelled due to technical difficulties. #### Cons Facebook integration - should be more clear that needs to be a Facebook page. --- ### 10 years in, and Brand24 keeps proving why it’s my go-to marketing sidekick 🤘 - Overall rating: 5/5 - Reviewer: Izabela S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is honestly 10 out of 10. I use a lot of tools, but I’ve never experienced such an exceptional level of customer support. The team is not only incredibly responsive and helpful — they even reach out proactively to suggest calls or optimizations, which really shows they go the extra mile. I also love how they provide valuable educational materials like eBooks and regularly host free webinars where you can ask questions live and learn how to make the most of all the features. I’ve been using Brand24 for over 10 years across three different companies, and I honestly can’t imagine working in marketing without it — it’s a must-have tool in any role I take on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the dashboard is discovering untagged mentions I wouldn’t see otherwise. I also value the Storm Reports that highlight trending discussions and hot mentions — especially useful for tracking competitors. And I love the comparison features, which let me analyze our brand against others and gain valuable marketing insights. #### Cons What I like the least — though it’s really just nitpicking — is the sentiment feature. Since our brand provides medical services, mentions often include words related to health issues that may sound negative, even when the experience with our brand is positive. So the sentiment analysis isn’t always accurate for our context. But honestly, that’s a minor point — the platform keeps evolving, and their customer success team is incredibly responsive and proactive, which makes the overall experience outstanding. I also love how they’re always ahead of the curve, using cutting-edge technology like AI and constantly adding new, genuinely useful features. --- ### A reliable online monitoring tool for Trefl SA - Overall rating: 5/5 - Reviewer: Michał A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Brand24 has been very positive. We've been using the tool for many years, and it has become an integral part of our daily brand monitoring activities. It's a reliable and intuitive solution that supports our marketing and communication efforts by enabling real-time tracking of brand mentions, helping us react quickly to potential crises, and providing inspiration through user-generated content. One of the standout aspects is the Brand24 support team – always responsive, helpful, and ready to offer advice. No matter the question or need, we can count on fast and professional assistance. Brand24 brings real value to our work, and we can confidently recommend it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What we appreciated most about Brand24 is how effectively it helps us monitor our brand’s online presence in real time. The platform provides clear, actionable insights and alerts that allow us to quickly respond to potential crises or negative mentions. We also value the access to organic mentions and user-generated content, which often serves as inspiration for our marketing efforts. The intuitive dashboard and detailed sentiment analysis are also big pluses. #### Cons Occasionally, the tool captures irrelevant or low-quality mentions that aren’t directly related to our brand, which can make it harder to quickly identify the most valuable insights. We would also appreciate more advanced filtering options and greater customization in reporting. However, these are relatively minor issues in the context of our overall satisfaction with the service. --- ### The Go-To Platform for Brand Monitoring - Overall rating: 5/5 - Reviewer: Noah K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Brand24 has been very positive. I’ve been a customer for over 10 years and plan to continue using their service. Their customer support is excellent, always quick to reply and assist on both professional and administrative matters. Brand24 is a great product to work with; it isn’t too heavy, and it delivers exactly what you need for brand monitoring and management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very easy to get set up and quickly start tracking your brand, competitors or industry keywords. The notifications and AI analysis features are excellent and provide valuable insights. I also really appreciate the integration with Slack, which is extremely helpful for getting real-time alerts and staying on top of brand mentions. #### Cons While Brand24 is a solid, all-encompassing product, it would be great if there were tiered levels of service so that you could pick and choose specific features you want to use, instead of having everything bundled together. #### Reasons for choosing Brand24 Price, ease of uses, Saas not contractual. --- ### The potential of Brand24 is enormous - Overall rating: 4/5 - Reviewer: Miguel A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a very useful tool, mainly because we have used it to search for possible brand crises in an effective way due to the variety of sources we can consult. AI tools are also a very good support to understand a very broad conversation, it is easy to use, which for more advanced users also represents a drawback because there are not many options to segment the conversation in a more specific way. It is a tool that has a lot of potential, what we like the most is that new functionalities have been added that are useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ai insights of the topics, the variety of sources such as TikTok, the look and feel of the platform, the AI brand assistant (in general all the AI integrations make easier the work) #### Cons 1. The reports in excel, and the way in which exports of topics can be made (it would be better if we could program exports with topic-specific filters). 2. The little variety of filters to segment the conversation since we only have {AND}, {OR} AND {NOT} (with more advanced filters such as authors, places, etc would be more functional). 3. There is no way to do bulk tagging (tagging multiple mentions using filters, for example tagging 1000 mentions from a filter that has the words red {NOT} blue. --- ### Powerful Media Monitoring with Excellent Data Visualization - Overall rating: 5/5 - Reviewer: Khasiba A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been highly positive. Brand24 provides a robust, affordable, and actionable view of our brand's presence online. It seamlessly integrates real-time tracking with excellent visualization, making it easy to identify trends, measure campaign success, and spot potential reputation issues before they escalate. It's an indispensable tool for anyone serious about understanding their digital footprint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The depth and speed of data aggregation is what sets Brand24 apart. We found the tool's ability to track mentions across vast areas of the web including news sites, social media (especially X/Twitter and Reddit), and niche blogs to be exceptionally thorough. We particularly love the Influence Score feature, which helps us quickly filter noise and prioritize interactions with genuinely impactful authors. The "Mentions Feed" is intuitive and perfect for real-time crisis management. #### Cons While the overall sentiment analysis is good, the accuracy of the automated sentiment scoring for complex/nuanced language in non-English languages sometimes requires manual correction. Additionally, the setup for custom reporting templates can be slightly less intuitive than other areas of the platform, requiring a small learning curve to fully master. --- ### Brand24 is impossible not to like. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brand24 allows me to constantly monitor the situation of my company on social media. Thanks to them, I know the tone of the statements that will appear in the published materials. Their reporting method helps me understand what needs to be improved, where to go with new information, or what to react to. #### Cons Brand24 is impossible not to like. It is created to meet current business requirements as much as possible. --- ### Overall great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Brand24 is a powerful tool for real-time brand monitoring and reputation management. I really like how easy it is to track mentions across the web and social media, and the sentiment analysis and influencer insights are super helpful. The dashboard is user-friendly, and it makes creating reports quick and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Brand24 alerts you the moment someone mentions your brand online — super helpful for staying in the loop. #### Cons It can get expensive, especially for small businesses or solo users who only need basic monitoring, but overall worth it. --- ### Great Mentions Manager - Overall rating: 4/5 - Reviewer: Megan F. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. We had people reach out to assist us and we got the data we needed for our team to review to make informed decisions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved the daily snapshot emails you could set up to see your mentions. It was a concise way to review data. #### Cons It’s a little confusing because there is so much in the platform. I would sometimes find myself digging around longer than anticipated to find needed data. #### Reasons for choosing Brand24 We already were using Brand24 and decided not to switch. --- ### A Comprehensive and Essential Brand Monitoring Tool - Overall rating: 5/5 - Reviewer: Roberto L. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience was very positive. The tool was essential for our brand monitoring project, helping us understand public perception and make data-driven decisions. Additionally, the customer support was quick and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The accuracy and wealth of information provided were excellent for monitoring our brand's reputation. The interface is intuitive, and the real-time alerts helped us quickly identify relevant mentions. #### Cons The cost can be a bit high for smaller companies or those not utilizing the tool's full potential. Additionally, more customizable reporting options would be a great improvement. #### Reasons for choosing Brand24 More comprehensive. more tools, reports and easy to use. --- ### Know Your Unknowns - Overall rating: 5/5 - Reviewer: Ens C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although I didn't have the budget for this tool, I convinced my team and manager quickly after showing the value. It is a very easy tool, and customer support is always with you. I'm glad to know and understand what is going on in our market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is very straightforward for tracking mentions. The reporting capability is also effective, but the most important thing is Slack integration. After adjusting filters according to my needs, the team tracked all the mentions easily. #### Cons The AI reporting system can be enhanced. I know it is new and it is okay for now, but it'd be exciting to see having "Brand24 Virtual Assistant" #### Reasons for choosing Brand24 The dashboard is very clean. Reporting is easy and comprehensive. The customer support is impressive, so I can easily onboard myself and the team. #### Reasons for switching to Brand24 It becomes hard to manage and use the tool. It is also a bit more expensive than the provided value. I want to focus on what matters rather than spending too much time on all the details. --- ### Great media and social monitoring, saved us a ton of money - Overall rating: 5/5 - Reviewer: Taby F. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overwhelmingly positive. Customer service is awesome, interface is great, and setup was super simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The cost was perfect for us -- we were using a different product that we weren't happy with and switching saved us a ton of money. The interface is also much more modern and easily filterable. I love the Slack integration. #### Cons Servers are in the EU so some news sites in the US are blocked there. This has not been a huge problem but has caused us to miss only a couple media mentions. #### Reasons for switching to Brand24 Cost and utilization, we couldn't do the comparisons we wanted. --- ### Integration Brand24 - Overall rating: 4/5 - Reviewer: Luis S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good for Cibersecurity and marketing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use and the price is fair, it includes a very extensive set of social networks #### Cons Not easy to integrate with others solutions via API #### Reasons for switching to Brand24 includes more social networks and delivers broader results at a lower cost --- ### Great product overall I would come back - Overall rating: 4/5 - Reviewer: Raul D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I loved the fact that you guys teamed up with my agency to explain the product during the sale process. I like the onboarding process and the easiness of use. I didn't love the post sale service as I thought it wasn't as warm yet it was effective. The product in itself has limits and they are not obvious or clear on the main website. I'm sure it's somewhere in the help section... but the speed of the tracking and notification and the fact that the system does't read some news sources or reads them but only when certain conditions are met, are two things that a scared and panicked client because of its reputation issues needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy onboarding and selfservice in the account management #### Cons Doesn't cover everything, sometimes is not real time. #### Reasons for choosing Brand24 Selfservice and I've worked with Sentisis on the past Borja the director is my friend but they are way to expenssive --- ### Brand24: Essential Time-Saver for Modern Brand Monitoring - Overall rating: 5/5 - Reviewer: Agnieszka C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Brand24 has been very positive. It’s a reliable and efficient tool that saves me hours every week. The ability to track key conversations and respond quickly to emerging situations is a real game changer for brand management and reputation monitoring. Support is responsive and the platform is constantly evolving, which makes me confident in its long-term value #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Brand24 makes it incredibly easy to monitor all important mentions and events related to your brand, products, or industry in real time. I really appreciate the intuitive dashboard, insightful analytics, and the ability to filter noise, so I only focus on the most relevant updates. Thanks to Brand24, I don’t waste time searching for crucial information—it all comes straight to me. #### Cons Sometimes the amount of data can be a little overwhelming, especially with high-traffic topics. I’d love even more advanced filtering or categorization options. Occasionally, sentiment analysis misses the context in niche languages, but overall, it’s still very helpful. --- ### Perfect tool - Overall rating: 5/5 - Reviewer: Artur R. - Verified reviewer: Yes - Industry: Maritime - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use this service for years and for many partners. A flexible solution that supports achieving business goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect tool for any kind of business. It allows you to maintain control over your image and prevent potential crises. Simple, sharp, and effective! #### Cons The biggest problem is the overload of options. It’s a bit too difficult to tailor them exactly to your needs. --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Char S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and easy to use platform! It was seamless from start to finish to learn how to use brand24 and to teach my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to monitor all of my posts for specific campaigns in an easy to use dashboard. It's very easy to have viewing capabilities to multiple things #### Cons Some of the metrics are unavailable when clicking into them and having the time to figure out why they don't always report. --- ### They deliver what we agreed on. - Overall rating: 5/5 - Reviewer: Jan S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They deliver what we agreed on. They offer an adequate product at an appropriate price. They have a good feel for the market in which they operate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Precise communication from the Brand24 team. Useful updates ("I was just thinking about something like that"). Fair terms of cooperation. #### Cons I expect more effective and relevant integrations with AI models. We are waiting for some game-changer that Brand24 will offer. --- ### 10/10 Customer Service - Overall rating: 5/5 - Reviewer: Taylor S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered While my company didn't end up subscribing to Brand24, I was very impressed with the platform. I couldn't go without giving a huge shoutout to [sensitive content hidden] for giving me a great in-depth demo of the tool. He was extremely knowledgeable on the product, answered all of my questions, and helped set us up in the back end for maximum effectiveness during our trial period. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The number of resources the platform pulled from for social listening and the support from the Brand24 team #### Cons My company decided to go for more of an all-in-one platform like Sprout Social rather than an individual tool for social listening. --- ### 10/10 - October 2025 - Abu Dhabi, UAE - Overall rating: 5/5 - Reviewer: Muhammad A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing 10/10 Everything is great so far, for what we need and what we use it for, is amazing. Havent faced any issue so i can say its great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning curve was great, the onboarding and having account manager really helps so thank you Security im not a pro but i feel its secure enough Value for money, too early to decide as we doing listening for a startup, but I beleive theres value even if its not measurable Amazing features theres a lot of good features, which are really helpful Subscription and payment is decent. I would say nothing more to mention about it. Reporting is amazing, except the part that there is no page of the mentions like if there could be an option to add in the report all mentions Logo design is good staright to the point --- ### I recommend it. - Overall rating: 5/5 - Reviewer: Marta Ż. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brand24 has a user-friendly interface and pleasant UX, but the filter sometimes misses bad content :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform offers a user-friendly interface and an enjoyable, seamless experience for every user :) #### Cons The filter sometimes lets incorrect content through, causing confusion or unexpected results. This should be improved. --- ### I am satisfied - Overall rating: 5/5 - Reviewer: Javiera R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How the data is visualized, the ux is very easy. #### Cons That I had to specifically ask for historical data. --- ### A Must Have Tool for All Social media Manager For Data analysis and Monitoring - Overall rating: 4/5 - Reviewer: Firoz k. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was constantly worried about my company's reputation when I started to consider the idea of creating an account on social media. The amount of information available on the internet is highly scattered makes it hard to find what is working and what is not working. Brand 24 is such a valuable tool - it has helped me analyze the posts from my competitors and their core vitals such as Like, Comments, No of shares, and many more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brand 24 is a tool that has helped me grow my social media presence and I would recommend it to anyone who has an interest in creating a better online presence for their company or brand. It's also great for understanding your competitors and what they're doing in the space #### Cons Although the Brand24 team is working very hard to make this tool more beneficial and keeps on updating the thing regularly. My only ask from them is to add more tutorials on youtube to make it more useful which helps the user to find its new uses. #### Vendor response Thank you, Firoz, for sharing your thoughts. It means a lot! Replied July 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/brand24-profile/reviews/?page=2) --- Brand24 Reviews, Pros and Cons - 2026 Software Advice