--- title: "Mention Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mention. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mention is a good fit for you!" source_url: "https://www.softwareadvice.com/social-media/mention-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / [Mention](https://www.softwareadvice.com/social-media-monitoring/mention-profile/) / Mention Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/social-media-monitoring/mention-profile/) Reviews [Alternatives](https://www.softwareadvice.com/social-media-monitoring/mention-profile/alternatives/) # Mention User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 288 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 219 reviews (76%) - 4 stars: 55 reviews (19%) - 3 stars: 12 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. - It's important for us to never leave a conversation hanging, and Mention helps us achieve that. - The ability to monitor multiple social media accounts, as well as other online sources, is great. ### Most mentioned cons - I suppose I could complain that some channels are locked behind high tier paywalls, but I understand that is just how businesses are run/what they need to do to make revenue. - I don't think you have presented enough analytical data. ## Mention customer reviews Showing reviews 1-25 of 288 (page 1). ### Great to monitor your brand - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like a lot the fact you can easily monitor everything about your brand on social medias, web sites, ... And also easily filter out what you don't want (the noise). For example, I'm not interested in the job offers related to my software. Excluding a website or a given term from the alerts is super easy and efficient. #### Cons Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect. --- ### Most easiest way to track your brand keywords - Overall rating: 5/5 - Reviewer: Umang S. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments. #### Cons I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software. --- ### Excellent way of tracking when your company is mentioned on social media - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a business owner's point of view, Mention was the ideal set and forget solution. We set it up, then I knew exactly how customers felt about our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Very easy to set up - Once set, we were able to link to slack and get a report of what was happening on social media every day (regarding our brand) - a go-to tool for our company #### Cons None. We really enjoy using Mention and would recommend to any online business owner! We didn't have any issues with it so far. --- ### Great Product, Great Price! - Overall rating: 5/5 - Reviewer: Ben C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 12 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems, #### Cons doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content --- ### If you can get it in the budget, it's a no brainer - Overall rating: 5/5 - Reviewer: Mike X. - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for free trial - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve! #### Cons You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it). #### Vendor response Thanks a lot for testing Mention and leaving this great review. I appreciate how accurately you describe the challenge of setting up the search correctly with our filters to avoid being flooded with irrelevant results. It's great that you pointed it out, we will work on emphasis this during the on-boarding phase, as you mentioned. Replied October 2015 --- ### One of my favorite apps! - Overall rating: 5/5 - Reviewer: Derek A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for less than 2 years - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Mention is exactly what I had been searching for. See, google alerts are only so good and they mostly show you articles that make it into the news. But as any good marketer knows, there are many conversations taking place across the web and social media. To use it, you just setup an alert similar to google alerts and then the results are populated with fresh posts/articles/comments/threads about your alert keywords. It will also send you an email with these alerts so you can stay up to date with recent posts. I find it helpful because I have a few different companies and this way I can stay on top of conversations that are happening without spending hours out of my day searching for conversations to join. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Ease of use. Saves time. Quick setup. Always works. Has filters to remove garbage sites. They improve the software often. #### Cons Would like more alerts for less money. --- ### Awesome Way to Find Out Where You're Mentioned - Overall rating: 4/5 - Reviewer: Ksenia B. - Verified reviewer: Yes - Product usage: Used monthly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox. #### Cons The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you. If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis. --- ### Amazing Media Monitoring With Mention - Overall rating: 5/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Any keyword, brand, or name can be monitored easily. The speed and ease of keywords to both track and to block is time saving removing irrelevant spam that can flood you with other apps. Mention is essential to managing and tracking your community. It's the best product of it's kind on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet. Very easy to use dashboard for both personal and business use. #### Cons There should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future. #### Vendor response Thanks a lot for your review, we really appreciate your support! Replied May 2019 --- ### Mention Does What No Other App Can - Overall rating: 5/5 - Reviewer: Lee S. - Verified reviewer: Yes - Industry: Research - Company size: 10000+ employees - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered If you really want to cover your bases, use Mention to monitor your clients, your competitors, and important keywords. There is no other app that tracks the web more completely. The reporting and stats are great. We export the PDFs to show to clients, and also give clients the spreadsheets that Mention generates, if they want deeper data. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 #### Pros Ease of use. Complete coverage. #### Cons PDF reporting should allow me to put my logo on the report. #### Vendor response Thanks a lot for your review. I am glad to hear you like our stats and find the tool easy to use. We currently don't have white-paper versions of our product to have you include your logo on it, but we will discuss it with our team. Replied October 2015 --- ### Get to know your social presence - Overall rating: 5/5 - Reviewer: Arshard A. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a growing business like us it's social media appearance is very important. Further, we also got to have a watch out for our competitors. We need to save time from switching from windows to apps, mention is the solution to all these. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Mention is the best app when you are concerned about the social appearance of your business. You can get to see how often your brand is spoken of, and the relevant activities of your social media handle. It is very easy to use and affordable. You can also have a watch on your competitors through mention. #### Cons I cannot get any past information in mention. It took me a while to figure it out, you can see data only from when you signed up. There is no major drawback that concerns me. --- ### A much better replacement for Google Alerts! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mention is a very efficient tool for PR pros who are in charge of brand reputation and issues management. It is very useful in catching online mentions that can be an issue starter. And being able to see it early on can help avoid turning these issues into a full-blown crisis. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros For quite a long time, I’ve been relying on Google alerts to help me scan the internet for any mentions of my brand. Subscribing to Mention has been one of my company’s best decisions as it gives you more comprehensive results in scouring the internet with brand mentions that can either be good or detrimental to your brand. It has a great and easy to use dashboard. It also has an advanced notification system that delivers quality alerts straight to your inbox. I also like that it can also scan Twitter for brand mentions, leading to a more prominent media article that I always miss in Google alerts. #### Cons It can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential. --- ### A must have for your PR efforts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a really good bit of software. I just wish they'd introduce an 'unlimited mention' pricing tier, and make it affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a social listening tool, so it monitors mentions of your brand, your competitors and even your market on social media. It tells you who's talking about your areas of interest, and what they're saying. This makes it easy to start a conversation with potential leads or influencers. But the feature I like most is the ranking of influencers for a social term - this helps you target your PR to the most important influencers. #### Cons It can be expensive, and the price is difficult to justify if you're a small business. --- ### Great online/media monitoring tool for your organization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working for a local government, I like being able to monitor was residents and visitors are saying on social media about us. It's a very handy tool at no cost if you choose the right keywords and stay with the free plan. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Mention is an asset to individuals. organizations, companies, governments, etc. that want to keep track of what's being said online about them. I also like having a PC program/app that allows you to view the information. #### Cons There are limits on the number of items/keywords that you can track without upgrading to a paid plan, but the free plan is still quite good. --- ### Excellent - Overall rating: 5/5 - Reviewer: Arijit R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's usability is excellent. It is easy and I love the interface. #### Cons None as of now. I find the software good and usable. --- ### Cool tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like the push notifications and ability to "train" it to properly find info that's relevant. I'v found out articles of mine were published via Mention, before the publisher informed me! #### Cons Nothing, I have no complaints, honest! :-) --- ### Mention Review - Overall rating: 5/5 - Reviewer: Enes Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I am pleased that content management is comprehensive and convenient. This is my favorite feature. #### Cons It could have been more comprehensive and the interface more professional. --- ### Love Mention! - Overall rating: 5/5 - Reviewer: Victor I. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros You cant catch everything that's happening on the Internet around your brand. This is what's Menion for. It helps you find fresh mentions and discussions of the topics you're interested in, so you're always updated on the most recent development. #### Cons It might have been a little more precise. While Mention is really great, it's best to combine it with some other similar app. --- ### Versatile and complete tool to know the mentions - Overall rating: 5/5 - Reviewer: Iván B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For many years it is important to know what is said online before creating and publishing your content on social networks. In this case mention is one of the best tools not only to know the mentions of the brand, it also allows to know the mentions by each social networks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You know the mentions for each social network. Separately, determining the quality of each mention, with a scale #### Cons the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great --- ### Easy to use brand monitoring tool for social media and the web - Overall rating: 4/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really like that you can integrate this with Slack. It makes it easy to keep on top of brand mentions as soon as they come in. It's also really helpful that you can get a summary at the end of each day to tell you how many mentions you got and how many were positive / negative. You can also log in and tell it if something is positive or negative to help make your results more reliable. #### Cons There's not too much to dislike really. Admittedly you can get most of this data manually if you searched for it yourself rather than paying for it, but this tool really does help you to save time. --- ### Mention is a good overall tool for measuring Share of Voice and tracking visibility. - Overall rating: 5/5 - Reviewer: Ann C. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. Good overall look at Share of Voice versus our competition. Affordablility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of Use and Affordability. For getting a quick and relatively accurate overall Share of Voice reading, Mention is a solid tool. It is affordable and provides the basic functionality a marketer needs to measure social media and online mentions. #### Cons Granularity in results and being able to track Share of Conversation is limited. Accessing history is limited, as it only tracks from the time you set up a stream search. Limited in key word functionality and Boolean searches until you upgrade and then it gets more expensive. --- ### Listen in listenin' with Mention - Overall rating: 4/5 - Reviewer: Stephanie M. C. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used unspecified for less than 12 months - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We've used Mention for quite a while now and it helps me stay on top of our social listening more than any other software app that I use. When I first joined the team, I was onboarded nicely by Mention and got up-to-speed on using the product quickly. We've overhauled other systems, but not this one! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros -The workflow is simple and easy to learn. Also keeps you organized while displaying all the mentions you need to see. -Good for collaborating and helps stay on top of the customer experience. -The first thing I check when I get into the office and the last thing I do before I leave, which keeps us in the pulse of our audience. #### Cons -The icons for actions you can take on a mention are not as intuitive (although improved from when I first started using it) and you'd expect, which causes some confusion. -The influencer dashboard could also be more robust. -Delayed refresh isn't the best for real-time events, but does eventually catch up. --- ### Very good tool to be updated on your brand online - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nice to try with the free version. Manage to find information not otherwise available via Google Allerts #### Cons Premium version is pretty expensive. For us the standard version worked well though to get the major updates. We will consider to upgrade once reached sufficient growth. --- ### Useful Tool - Overall rating: 5/5 - Reviewer: Jennifer M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered This tool does a lot of work for me. I do not have to scour the web to find all the places I have been mentioned. This tool does it for me. Worried about your reputation online? Get this tool and let it track that for you. Want to gain online visibility? Let this tool tell you where you can be found online. I love it and could not do my job without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Completely painless. Always on. #### Cons Does not bring me coffee. --- ### good software to get started on social listening - Overall rating: 3/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros very easy to setup . Good alerting module Straightforward dashboards . #### Cons works very well for basic usecases, may be limited for more advanced scenarios --- ### Keep a track of your brand and competition - Overall rating: 5/5 - Reviewer: Manal I. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed using this, it actually has a fast learning curve and fulfills all needs when you are keeping track of your growing brand. If you are ready to throw a few bucks in this can be the best brand for you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to know who is talking of my brand, get email notifications (Which is not up to the expectations but still good). It also gives you an understanding of the competitive brands and what are they up to. You could actually feed in your tags, key words and it would be able to get you the right brands you have to keep an eye on. #### Cons I used the trial version for some time, since mine is a small home-business brand which is still on growth upgrading is too costly in my view. There is nothing else that I am particularly complaining about this software. ## More reviews [Next reviews](https://www.softwareadvice.com/social-media-monitoring/mention-profile/reviews/?page=2) --- Mention Reviews, Pros and Cons - 2026 Software Advice