--- title: "Twitter/X Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Twitter/X. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Twitter/X is a good fit for you!" source_url: "https://www.softwareadvice.com/social-networking/twitter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / [Twitter/X](https://www.softwareadvice.com/social-networking/twitter-profile/) / Twitter/X Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/social-networking/twitter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/social-networking/twitter-profile/alternatives/) # Twitter/X User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,809 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.1/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,163 reviews (64%) - 4 stars: 473 reviews (26%) - 3 stars: 130 reviews (7%) - 2 stars: 25 reviews (1%) - 1 star: 18 reviews (1%) ### Most mentioned pros - Twitter/X, although quirky, is an important tool for connecting with our audience and for identifying opportunities to connect our station content with broader cultural conversations. - The use of Twitter/X has helped with our HR activities but it's not easy. Although it is undeniable that the tool can improve the communication process, it still needs to be mastered with patience and time to use. While it can be a great tool for keeping a public profile, and communicating with prospective employees, at times it can seem like a maze. - Twitter allows me to drive traffic to my blog, interact on a global level, and attract new clients through content marketing. ### Most mentioned cons - i would give it a 0/5 but to get this reviewed have to put a 1. looks like confusing yet i can still get into twitter or X. confusing why i can get into my account. why is it temporay labelled & suspended no explanation given & nothing shows who to contact when i click more & system settings. - It also seems like it's more depending on ads, and when I want to concentrate on competitor accounts or particular niche conversations, I can be distracted by the ads. - It’s also easy to miss tweets if you’re not checking often, and the platform can feel a bit overwhelming when drama or spam starts taking over your timeline. ## Twitter/X customer reviews Showing reviews 1-25 of 1,809 (page 1). ### Twitter/X is a great app that isn’t the most inviting - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have a fun-time scrolling twitter/X, it is a great place to research trending topics, but it isn’t always the most safe for work app for a business, it is infested with inappropriate content and filled with people trying to get engagement from negativity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Twitter/X is the go to place to find out about trending topics, it is free to use and easy to create a user profile, you can scroll for ages without getting bored. #### Cons It is infested with fake accounts and feels too uncensored, it is hard to find a post without explicit images in the comments. I like that you can block certain words to avoid seeing unwanted things, but it doesn’t always work. I feel it’s algorithm also strives off negativity, and encourages people to be harsh and combative. --- ### X software review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: E-Learning - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience using X has been great, I consider it a great tool to connect with people all over the world #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I don’t like most about this software is that is a great way to communicate connect and to learn from other people. #### Cons When at least like about it is that if you don’t have an account with them, then you’re not able to access any data from the software. --- ### Charge without permission - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered They unlawfully charged me with Premium+ without me requesting it. When I went in the Settings to change Plan they ALSO charged me with the other plan! That's borderline a scam behaviour #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Usability and Reach. The platform allows to connect with people with similar interests and to follow them #### Cons They charge people without their consent changing plans for users without their request. Overall the experience is good but this is unacceptable --- ### Información en tiempo real, aunque con demasiado ruido - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Mi experiencia general con Twitter/X es bastante positiva, sobre todo como herramienta para estar al día de noticias, tendencias y conversaciones en tiempo real. También me resulta útil para seguir cuentas profesionales y conectar con diferentes comunidades. Como parte negativa, a veces hay demasiado ruido, contenido recomendado que no interesa y cierta incertidumbre por los cambios constantes de la plataforma. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Lo que más me gusta de Twitter/X es la rapidez con la que permite enterarte de noticias, tendencias y temas de actualidad. También me resulta muy útil para seguir a profesionales, medios y marcas y conocer información que muchas veces aparece ahí antes que en otros canales. #### Cons Lo que menos me gusta de Twitter/X es que el algoritmo puede hacer que el contenido que aparece en el feed sea bastante impredecible. Además, la cantidad de bots, spam y publicaciones irrelevantes puede generar bastante ruido y dificultar encontrar rápidamente la información que realmente interesa. --- ### Some things changed. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was an early adopter in 2011 or so and loved using Twitter up until about 2020, when I felt that the app had shifted into something much more divisive. I felt myself not enjoying the experience of using the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to browse around subject matters that I'm interested in, such as football, media, writing, authors, and films, and see what people think about various things #### Cons I don't like the shift towards more extreme content, both politically and graphically. I preferred it when it was more focused on conversation and less about conflict and creating division. --- ### Id prefer other social media sites - Overall rating: 3/5 - Reviewer: Lexus B. - Industry: Hospitality - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros What I like most about Twitter is how easy it is to quickly see what people are talking about and keep up with news, trends, celebrities, and different topics I’m interested in. I like that the posts are short and easy to scroll through, and it’s simple to find different opinions or join conversations. #### Cons What I like least is that it can get pretty negative and argumentative. There are also a lot of fake accounts, spam, and posts that aren’t always accurate. Sometimes my feed feels repetitive or shows me things I’m not interested in. I also find some of the changes to the app and its features a little confusing. --- ### Bonjour le monde - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros J’apprécie les fonctionnalités comme les retweets, les commentaires et, récemment, Grok, l’ia de Twitter. #### Cons On perd le fil de l’actualité lorsqu’on cesse de l’utiliser même pour une courte période. L’algorithme ne me suggère pas souvent de nouveaux centres d’intérêt. --- ### Twitter/X is one of the main socials - Overall rating: 4/5 - Reviewer: Shamus O. - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is good and good for what we use it for. It is a big platform but something that might not be needed if not for the social media aspect #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Overall Twitter/X is one of the more unique socials we use for our business and even personal use. It is one of the main 4 to 5 social medias required for a good business to have. We mainly use it for support or for customer connection #### Cons Overall we do not use it to promote or rely on it for social media ads. Twitter is kind of the wild wild west now so the engagement can be questionable --- ### A powerful platform beyond social media - Overall rating: 3/5 - Reviewer: Ibrahim A. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's a great and easy to use tool that provides real time updates for news or sports. It's a great way to connect with other users and brands providing a real insight on topics. #### Cons X (Twitter) is not the easiest for brand social media management and to scale up sales and competition, it requires a longer learning curve. --- ### A collection of HR Communication requirements. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The use of Twitter/X has helped with our HR activities but it's not easy. Although it is undeniable that the tool can improve the communication process, it still needs to be mastered with patience and time to use. While it can be a great tool for keeping a public profile, and communicating with prospective employees, at times it can seem like a maze. It is part of our toolbox, but it's not the only answer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Twitter/X is where we can connect directly with candidates and that's incredibly important in the industry. It's an excellent platform for publishing company news, and distributing employment opportunities to a broad audience. It helps us to share and exchange our values as a brand and to remain in tune with the latest developments. I've also used it to engage industry peers and stay across the competition in a relaxed and yet productive way. #### Cons It's a steep learning curve in the beginning, particularly if you don't have a lot of experience with social media. The interface is not always clear and inputting different profiles takes concentration. Not very user-friendly customer support can be frustrating as needs for quick solutions arise. Sometimes the amount of information can be overwhelming, affecting productivity in locating relevant interactions. --- ### My Updated X Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Twitter because I'm social commentator and football analyst. I mean, it's a community on there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Twitter has evolved a lot recently, but the two things I like the most are the Creator Revenue Sharing and Articles. #### Cons How the algorithm completely determines what you see and not chronologically. So, you often miss the posts of your friends. --- ### Excellent as a source of trend insights for great broadcasting. - Overall rating: 4/5 - Reviewer: Valentino I. - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Twitter/X, although quirky, is an important tool for connecting with our audience and for identifying opportunities to connect our station content with broader cultural conversations. It's no longer just social media, it's an unsuspected friend when it comes to grasp listener behavior and smarter client pitching. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Twitter/X has been a valuable platform, for following up on trends and local discussions that are of interest to our station viewers. I have been able to scan hashtags or see/like industry profiles quickly to help me pitch ideas to potential advertisers on what resonates with listeners. The post performing data is also extremely useful when scheduling social campaigns with ad sales campaigns. #### Cons The UI changes can be confusing at times, as soon as I get comfortable, they do a major update. It also seems like it's more depending on ads, and when I want to concentrate on competitor accounts or particular niche conversations, I can be distracted by the ads. --- ### Past its prime - Overall rating: 1/5 - Reviewer: Kayla O. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don’t use it anywhere nearly as often as I used to. I reference it like a library / archive for information from back during another time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it still has some savvy users and good communities that share real-time information. Helpful in an emergency situation, for example. #### Cons The business model has changed with lots of free features now paid, the moderation is nonexistent, and the platform is so politicized now. --- ### Twitter/X is my long term friend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It has been an absolute pleasure using Twitter, if has many interesting and educative contents with many well educated people. I have been using Twitter/X for more than 10 years ago,and I'm still using it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The blue-check mark feature on twitter is what I find most appealing. I can tell that an account is verified and the information posted from it is reliable when I see a blue-check mark on it. #### Cons DMs ought to be more closely watched for spam.Twitter's large amount of content can also be overwhelming. Twitter/X could also find addictive. --- ### Great to Stay Informed - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Twitter is a fun and fast‑paced place to share thoughts, keep up with trends, and see what everyone’s talking about. It’s super convenient for quick updates and casual browsing, even if it can get messy at times. Once you get used to the flow, it’s a solid spot to stay connected and entertained. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Twitter is great for staying in the loop without feeling like you’re digging through long posts. It’s fast, easy to scroll, and perfect for catching quick updates, jokes, news, or random thoughts from people you follow. The real‑time vibe makes it fun, and you can jump into conversations or trends without needing to write anything long or complicated. #### Cons Twitter can get chaotic pretty fast. The feed moves quickly, arguments pop up out of nowhere, and sometimes the algorithm shows you stuff you didn’t ask for. It’s also easy to miss tweets if you’re not checking often, and the platform can feel a bit overwhelming when drama or spam starts taking over your timeline. --- ### Twitter/X the greatest social media platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Graphic Design - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered All things considered, this is a fantastic platform for sharing news or your thoughts while being anonymous and learning what the public thinks based on their reactions. and to stay informed about current affairs and events. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy learning curve appeals to me. Their customer service staff is competent and quick to respond, which is why I like them. It facilitates the publication of content. - It provides good value for money as it is fairly affordable - I enjoy its hashtag feature Its user profile is appealing. It has excellent social media administration, and I appreciate how well it manages posts. #### Cons The only thing I detest about Twitter is the misinformation that occasionally circulates on the platform; I would expect that they have a spam detector to remove such tweets. --- ### X/twitter the great social media platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Graphic Design - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. X/twitter is a great social media platform where I connect with a lot of people around the world. I love the availability of hashtags and mentions as they make videos go viral. It serves as a place of learning for me,also a place of entertainment and inspiration for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love as twitter has an easy learning curve. I love the availability of hashtags and mentions because they make posts go viral. I love as it makes family connections to themselves. It has a great value for money. Its user profile is so great. #### Cons One of the things I dislike about X/twitter is too much of ads. I also don’t like its customer support team because they always slow to respond. --- ### Twitter/X is one of the best ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Twitter/X is a very interesting educative social platform . I like many things about it. I like its hashtags , tweet , retweets,mentions so much including the DM. I love using it to the fact that I use it on daily basis. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Twitter has a very fantastic community. It has a very helpful customer support team as they are eager to solve problems. It is very good for sharing updates and news. It is so entertaining. #### Cons DMs should be more monitored for spam . Also . Twitter can also be overwhelming due to high volume of contents. It can also be addictive. --- ### My top app - Overall rating: 5/5 - Reviewer: Vinny W. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience is top tier social media I use it everyday I post all day long I love this app perfect #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love twitter/x its go to when im home bored user profiles are good i connect with family on there i love social media #### Cons The only con is the ads too many of them but everything is good to me never really had to use the customer support --- ### My review for Twitter/X - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Graphic Design - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I like Twitter as it makes me to connect to the world. It has many educative , entertaining contents which makes using it interesting for me. I like the availability of hashtags and mention . #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it has mention and hashtags. Its customer support is very active and respond swiftly when reach out to them. #### Cons What I like least about Twitter is how algorithm determines the type of content to be seeing which could make me miss posts from my friends. --- ### Informative social platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that with twitter it is easy to see trends, news. There is also twitter space which helps one connect and learn. It is also easy to connect with other influencers. You can also filter posts you want to see and edit your profile for privacy etc. #### Cons There are lots of negative comments, i wish this can be filtered more. It can be overwhelming due to so much news etc. --- ### Get Trending News, Latest Updates & Community Access to Different Group on the Web With Twitter - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Twitter if one of the best Social media Networks out here. It allows me to connect with experts in different Disciplines across the world. Send direct messages to my followers and Get constant updates and Trending News. Furthermore, its simple to use interface. #### Cons There is nothing i do not like about Twitter/X its a great social media tool. I honestly recommend all to try! --- ### Get Real-Time News, Prompt Updates & Current Trends with the Worlds most Versatile Social Media Platform: Twitter - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really love using Twitters as a social media platform and i highly rate it. Overall its a great social media platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Twitter helps me Get real-Time Updates and get to know the current trends in the world today. Furthermore, using Twitter i can get access to Great thinkers, Philosophers and billionaires from all over the world who provide unique insights through their tweets. #### Cons As a Social Media platform, twitter meets all my needs hence there is nothing to dislike about the software. --- ### Get Real-Time Updates & Read Interesting Threads on the worlds best social Media Network: Twitter - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Twitter because i can connect with Industry Tech Giants, Learn from Philosophers and read interesting education threads. I can also create my own tweets and get real-time updates on different topics. #### Cons Twitter meets all my needs and thus , there is nothing i don't like about the social media platform. --- ### Great digital engagement platform. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We took the step to use this application fir advertisement and marketing our industry and services among other social platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security and regulations follow up to avoid unnecessary tweets. Easy use and great free plans and also fast. #### Cons It is literally incredible in most functions i don't find anything more of a dislike if used with the right intentions. ---