All Agorapulse Reviews

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Dan

Health, Wellness and Fitness, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

One of the Best Social Media Scheduling Platforms

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Sara

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the curtain

Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate!

PROS

I took over our social media marketing in the middle of last year. Social Media Management is not what I do full time. Instead, it's a tiny portion, and I have minimal time to dedicate myself to it. I began hunting for software to help me quickly balance everything. (I knew from experience I did not want to use Hootsuite. Several of us have tried it and found it challenging to manage our social media accounts with Hootsuite.) After doing a little digging, I stumbled across AgoraPulse and decided to give it a try for a year. And I have been incredibly happy that I made that decision! This platform has made it so simple to set up a posting calendar. (For example, I can have a job post shared on our Facebook page every Monday morning. And our LinkedIn page every Wednesday afternoon.) Once I had my calendar set up with the types of posts I plan to create; I simply had to start adding to the queues. Then, Agorapulse rotates my posts, in those pre-selected slots, for the length of time I determine for each post. Agorapulse is fantastic as a listening tool as well! I love the control that I have. I love the easy-to-understand data that I always have at my fingertips, ready to show upper management of our social reach. I love that I can easily access Agorapulse from online and the app on my phone. And I love how effortless it is to create and post current marketing content across all of our accounts/platforms. Agorapulse has made me look like a professional!

CONS

My single issue has been in regard to payment. My company requires me to pay vendors by check using an invoice. Unfortunately, Agorapulse is not (or was not at that time) set up to receive payment inside the United States and I am currently unable to set up vendors outside the United States. So, we had to get creative and pay using a one-time-use debit card set up specifically for my annual subscription. We were able to figure it out and everyone I dealt with was very accommodating (they even extended my trial until payment could be arranged), but it would be much easier for our needs if Agorapulse was set up to receive payment to a PO Box or something within the US. Until this is changed, I will have to have these one-time-use debit cards created annually. Agorapulse is absolutely worth it, but it is a teeny bit annoying.

Reason for choosing Agorapulse

Agorapulse is an affordable option, but even over price, I chose this tool because it is clean, simple and easy to use and is presented to me in a way that is fun and exciting to use.

Vendor Response

Sara, You have so many great quotables here! First of all, I'm sure you looked like a professional *before* you used our tool, but I'm glad that having us is icing on your professional cake! I'm equally happy to hear that we bring fun to your social media management. I wish there was something we could do about the invoice situation -- but if there's anything else we can do for you, definitely reach out to your friends on the support team! Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Replied February 2020

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Mike

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Agorapulse for Social Media Management Success

It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.

PROS

Agorapulse has been our "go to" social media management platform for our agency for over 2 years now. I am a diehard fan and user. We love the calendars we can share with clients and the ability to assign brands to just the team members that need to see and have access to their social. The ease of use for teams is the best, ability to give clients access is a huge bonus, and the smart phone app is an asset for on the go monitoring and publishing. We moved from another tool because it was getting "clunky" to use with a non-efficient interface. Agorapulse has continued to make innovation a priority and that is huge for us. Love the tool.

CONS

Nothing really to speak of. Agorapulse has met our needs and we are fans. If there was one thing I would add it would be ability to store and add hashtags in a specific tool, like for Instagram. I can save hashtags to add but if I create the post for Facebook and Instagram, then I have to add the saved hashtags to both and then go to the Facebook version and delete them versus just being able to go to the Instagram version and add them. Not big, but something.

Reason for choosing Agorapulse

Interaction with their team, features, and ease of use were key.

Reasons for switching to Agorapulse

Ease of use and interface, teaming ability was simpler and more intuitive.

Vendor Response

Thanks for the review and your longstanding support of Agorapulse. Michael! Lisa at Agorapulse

Replied March 2020

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

Feels really clunky and there's a lot of improvement to still do

It's allowed us to organise comments and DMs

PROS

I love that we can collaborate as a team and have multiple team members go in to reply etc. I also like the ability to schedule something multiple times.

CONS

Often comments do not get pulled through. Insta DMs never get pulled through so we have to manually check on another platform Editing a post for multiple platforms is not as smart as other software we've used. i.e. I want to be able to upload different image sizes for the different networks but it's not a feature. 'first comment' on IG isn't an option so hashtags need to stay in main post copy. Sometimes comments will come in days or sometimes weeks after they've been posted so we miss them.

Reason for choosing Agorapulse

It looked great at the time.

Reasons for switching to Agorapulse

We wanted the ability to schedule evergreen content and manage comments better

Vendor Response

Hi, Thank you for sharing your feedback with us! Unfortunately, we do not support Instagram DMs at this moment. However, this is something that we are working on. Regarding our publishing options, we'll be releasing new changes that will make posting a lot easier. If you want to test these new options, feel free to contact me at samia@agorapulse so I can give you early access to these features. Thank you!

Replied March 2021

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Matt

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Recommending AgoraPulse for Social Media Management Platform

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

PROS

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

CONS

Overall the platform works great and I strongly recommend it. My complaints are pretty minor. 1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying. 2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Reason for choosing Agorapulse

AgoraPulse is more comprehensive than Later. Later is very focused on Instagram. AgoraPulse seems well designed to handle all major social media platforms well.

Reasons for switching to Agorapulse

AgoraPulse feels much more up to date and modern than Hootsuite. AgoraPulse's design and layout is much clearer and easier to understand than Hootsuite's.

Vendor Response

Hi there Matt, Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about. Here's to your continued social media success! Lisa

Replied September 2019

Kassie

Verified reviewer

Hospitality, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Great Resource for Teams Looking for Ease of Use

Wonderful. Customer service is great. Just using it is easy and has most everything you will need - especially for the cost.

PROS

The ease of use both with the setup, daily use and maintenance of this product is by far the easiest tool out there.

CONS

There are a few features missing, for example being able to search all conversations by a specific word to find select posts.

Reasons for switching to Agorapulse

Lack of customer support and the high pricepoint.

Vendor Response

Hi Kassie, Thank you for your review! It's so great to hear that you find Agorapulse to be the easiest tool out therewe strive for this! We hear you on needing to be able to search all conversations by a specific word to find posts. The good news is this is on our roadmap now! We can't give a definite date for release but it's coming :) I have added you to this product feature list so that when we release it, you'll be the first to know. Please reach out if you have any other ideas on how we can improve the product for you! Cheers, Candace

Replied May 2021

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2023

Overall a good tool for Community Management & Reports

PROS

Community Management is flawless and convenient to use with all platforms in one space. The report metrics are very apt and easy to read.

CONS

Tiktok community management could be made more better. Not able to access DM's or all comments through Agorapulse.

Melissa

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2021

Favorite Social Scheduling Tool!

I have used numerous social media tools over the last 5 years and have found Agorapulse to be the easiest, with the most features available, even at the lowest tier subscription.

PROS

Ease of use. It is incredibly easy to schedule content, engage with followers, and create custom reports to better understand user behavior.

CONS

The need to use the app to post more than one photo to a post on IG. There are also often issues when trying to post an image to Facebook through a scheduled post. Many times the image doesn't end up appearing on the post. Would love if Agorapulse did an integration with Pinterest...and maybe even TikTok.

Reason for choosing Agorapulse

Ease of use.

Reasons for switching to Agorapulse

I used Agorapulse for a client and found it much more user friendly, and I preferred the layout.

Vendor Response

Hi Melissa, Thank you for sharing your review! We are delighted to hear about your experience using Agorapulse! Unfortunately, due to Instagram's API limits, it is necessary to use the mobile app to post more than one picture on Instagram. We will keep you posted in case anything changes. I have also added your vote to the feature request to add TikTok and Pinterest. Cheers! Samia

Replied January 2022

Ryan

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed February 2021

Simplified Management for Multiple Social Networks

Agorapulse makes it easy to post content, engage in social listening, and respond to comments for multiple networks. It saves me a lot of time as opposed to using each separate network.

PROS

The main thing that set Agorapulse apart for us was the advanced reporting, which makes it easy to share social media ROI with executives.

CONS

No issues I can think of. It would be nice to combine reporting for multiple networks without additional fees.

Reason for choosing Agorapulse

Best value among those researched and the best reporting options.

Reasons for switching to Agorapulse

More advanced reporting and better user interface.

Vendor Response

Thank you so much for taking the time to leave us this review, Ryan!

Replied February 2021

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Lainey

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Agorapulse

Agorapulse just saves so much time by bringing the whole social media management process into one place.

PROS

Agorapulse is constantly looking to improve the platform and there is a built-in forum that allows users to suggest improvements. So with this continuous development they are able to keep ahead of the competition and roll on new features on a regular basis.

CONS

The price! The caps on profiles make it really expensive to provide basic social media management to small businesses. With the currency exchange, I can be spending $150-$200/month per client.

Reason for choosing Agorapulse

The listening tools and community management were easier to use and the support was great.

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Frank

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Makes My Life Easier

This tool has made my life easier and has opened up a world of tools and functionality that allow me to service my clients in a better, more effective, way.

PROS

LABELS! Groups Ease of use Reporting Free tools

CONS

I don't have any major complaints. The new tools, like the image editor, are great — could use a little more functionality (like basic lighting and contrast adjustments) but not that big of a deal.

Reason for choosing Agorapulse

Functionality and ease of use. Customer support!

Reasons for switching to Agorapulse

Functionality and ease of use.

Vendor Response

Hi Frank, Yay! So glad you love our features (labels, new tools, easy dashboard) as well as our round-the-clock customer support. If there's anything else we can do to make your agency's social media management easier, let us know. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Replied May 2020

Maddy

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Used every day at post-secondary institution, very user friendly!

We have a huge group of people with different levels of expertise using this program across many different sub-departments. I have found that the customer service paired with the easy-to-use interface unmatched when using a site like this.

PROS

Agorapulse is a very user friendly site that allows for everyone on my social media team to easily use it. The functionality is unmatched, after using other sites previously it's easily the most straight forward and accessible. I love the ability to post on multiple accounts at once, monitor what is being said about our services and work collaboratively with my team through here.

CONS

The only downfall that I can find is the inability to respond to DM's on Instagram. However, this is not because of Agorapulse, but rather the API of Instagram itself. It's just something to be mindful of if this is something that you want included as this is not possible at this time.

Reason for choosing Agorapulse

I have used Hootsuite in the past for other jobs and found that the layout just wasn't as easy to navigate, especially for new team members.

Vendor Response

Hi there Maddy, I'm thrilled to hear that the combo of our functionality and support is doing well for your team at Brock. We aim to be an easy-to-use social media management tool for marketers of all abilities :) I hope on a daily basis that Instagram's API becomes less restrictive so that we can offer the ability to respond to DMs, etc. Once those features are allowed, we'll be sure to offer them as soon as humanly possible. Warm regards, Lisa at Agorapulse

Replied September 2019

Mauro

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Reliable, easy to use with solid streamlined approval-by-customer process.

I believe when you create social content professionally you need a solid, reliable, cross-platform tool. Agorapulse provides all that with no frills and at a reasonable cost. On top of that, it has an outstanding customer service and a community of users who share feedback and tips.

PROS

After using Agorapulse regularly every day for more than 6 months now for posting content on Facebook, LinkedIN and Twitter, I am very impressed with its reliability. Its easy of use allows for massive bulk posting without glitches, above all if you need client's approval for every single post. Composing, adding images, keywords and hashtags, scheduling and duplicating for several social networks are streamlined and can be done easily in one shot. Queuing by category and scheduling for specific date/time allow for fast automation of regular and on-the-fly content, quickly re-arranging posts if you need to edit your publishing schedule with last minute content.

CONS

The apps are functional however they don't offer all the features of the desktop/web version. They're OK if you need to post something fast or to approve content, but for creation and scheduling of multiple posts across networks I'd recommend to stick to the desktop version.

Reason for choosing Agorapulse

It was the best choice for managing multiple social networks with scheduling and customer approval process. It's pretty straight-forward and easy to use (a must-have if you deal with non-expert customers) and can be used on smartphones and tablets with dedicated app. Other products were more expensive or lacked features.

Vendor Response

Thanks so much for the review, Mauro! I'm delighted to hear how well all the scheduling features are working for your agency. I hear what you're saying about the mobile app. We'll make sure that we're clearer on stating what the mobile app can do v. the desktop app. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Replied July 2020

Francois

Computer Games, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

An easy to pick up, affordable solution

This is a great choice for a limited team with a tight budget. They also have a great customer service and online resources, so the need for onboarding collaborators is pretty limited.

PROS

Agorapulse is easy to set up and mess with, and the trial period combined with a wealth of online resources make it a breeze to switch to. It's the 2nd company I've converted to Agorapulse and the combination of attractive pricing and eaase to pick up is pretty great.

CONS

At times the interface can be janky, especially when switching between assigned publications and scheduled ones, so it could probably benefit from a higher-level view. I mentioned pricing as good but if you want add-ons like extra team members, they are pretty dear, and I think the higher tiers (I'm on the $99/mo) are more on par with other software offerings in terms of cost.

Reason for choosing Agorapulse

Price

Reasons for switching to Agorapulse

Loomly only offered post scheduling, and we needed a tool to manage conversations as well.

Vendor Response

Hi Francois, Thanks for turning on not one, but two companies on to Agorapulse! Glad you find the tool and the learning resources easy to use. Lisa at Agorapulse

Replied October 2020

Stephen

Religious Institutions, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

A Breath of Fresh Air

PROS

There is so much I love about this software. From scheduling to cropping posts in the app to prepare for posting has been such a pleasure. I love the ability to edit copy for each platform and the ability to save my hashtag groupings. The analytics are also absolutely incredible!

CONS

There is not much I don't like, I came over from Buffer and this software has been excellent. The only cons I find are with the Instagram API which is out of your control.

Reason for choosing Agorapulse

The UI was profoundly better!

Reasons for switching to Agorapulse

They did not offer the ability to reply right within the app any longer! This was a big issue for me! Was a big reason why I started looking for another service.

Vendor Response

Hello Stephen, Thanks so much of sharing your story of coming over from Buffer! I'm so glad you're seeing great value in our engagement, publishing, and reporting features. Here's hoping that Instagram API gets friendlier with third party tools! Lisa at Agorapulse

Replied November 2020

Lynne

Philanthropy, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Amazing value for publishing & analytics! Excellent customer service

PROS

The best part is the amazing customer service! They are responsive and generally have a good response for everything - including an idea to workaround if needed. The interface is nice and user-friendly. It was easy for team members to get used to the publishing and analytics tools. The crowd favourite is the ability to publish to (and edit for) multiple channels easily from one place. The price is incredibly accessible, especially for a non-profit like us! Love the system for addressing clients' wishes - we can vote and comment on them, and get updates when they're being worked on or the opportunity to consult with an AP team member on them. Overall I feel more efficient using AP.

CONS

I had to add all 40 social accounts myself, which was long. I believe this is being fixed soon (if not already). They really need to add a draft option and/or option to add notes to the calendar to address the lack of ability to plan social posts using AP. Again, this is something that seems to be on their radar. There are other, smaller limitations, like not being able to schedule (or upload a carousel) from the app. Social listening can definitely become more sophisticated, and I'm confident it will.

Reason for choosing Agorapulse

Buffer and Swat lacked functionalities and customer service we wanted. Hootsuite was not available at the enterprise level in our country.

Reasons for switching to Agorapulse

Falcon.io was also good (and had responsive customer service), but was very expensive for us as a non-profit organization. We found AgoraPulse had the same functionality (and the bonus of all-in-one publishing) at a better price.

Vendor Response

Hi Lynne, Thanks for the fabulous review! Our team is thrilled you're happy with our service! And yes, you're right! We are already working on some pretty awesome features that I'm sure you will like. :-) Stay tuned!

Replied December 2020

Dominique

Non-Profit Organization Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Already a great product with room to improve

What needs to be done is covered. What can help improve our internal process if possible to resolve/act on our pain points list would help.

PROS

Bulk scheduling Rescheduling Report and Analytics Listening Mailbox and comments management

CONS

Waiting for the calendar notes feature to come Waiting for more reporting features (ie. YouTube and Google Analytics) Post search function does not exist Additional role > respond to inbox messages assigned to them only Need more emoji options IG stories, reels, and carousels can only be published natively

Reason for choosing Agorapulse

More GDPR compliant and better priced for non-profit orgs.

Reasons for switching to Agorapulse

Better reporting feature Bulk publishing feature

Vendor Response

Hi Dominique, Thank you for writing this review! We understand that the wait has been long, but we will release a bunch of new features soon! We would love to know more about how we could make Agorapulse more GDPR compliant. If you have any suggestions on this, feel free to reach out to me directly at samia@agorapulse.com Thank you in advance, Samia

Replied January 2022

Alyssa

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2022

We Love Agorapulse!

We truly LOVE Agorapulse and are so grateful for all that it can do and allows us to do across social media!

PROS

Since selecting Agorapulse as our social media management software, our content management, planning, scheduling, and posting has been a breeze. We've seen such positive growth across all of our platforms, and are able to receive crucial, informative reports from Agorapulse to help us develop and nurture further growth and engagement. We are SO thankful for this platform!

CONS

While Agorapulse does a good job at integrating new features, I feel that further integrations would be helpful. The new Beta version of the content calendar does not seem to allow for automatic link shortening through bit.ly, and it would be worthwhile to have other, similar apps available (Rebrandly, which my company prefers to bit.ly, meaning the social team needs to manually create and input such links.) Also, some hiccups have occurred with this Beta feature, including failure to post content, duplicated posts, and more.

Reason for choosing Agorapulse

We felt that it was easier to use, was more cost-efficient, and better aligned with our needs.

Reasons for switching to Agorapulse

We needed a more robust, social-focused, software to grow our business.

Vendor Response

Hey Alyssa, Thank you so much for sharing this review with us! We'ra so glad to hear about your positive experience with Agorapulse. I just wanted to let you know that it IS possible to use bit.ly to shorten your links! You can choose between pulse.ly and bit.ly. Hope this helps! Samia

Replied June 2022

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2019

A Must-Have For Busy Accounts

I really love the software. It's been a game-changer here. I am always telling people that 'Agora' is my assistant. It saves so much time it's like having another employee on my side.

PROS

I work at a large wholesale company with several retail brands - and I am the Consumer Marketing Manager, which means I do all marketing for our retail. The wholesale company has customer support, but not the retail brands, but with Agorapulse I can loop in several folks on the customer support team and assign them messages AND COMMENTS on social accounts that I can't answer quickly or easily. This has been a game changer in every way. The other thing I love is being

CONS

The thing I like least is that when searching the hashtags I can only see the last week. I'd like to have a much longer timeline with that. The thing I absolutely abhor about the software is that I can't see/answer/assign Instagram DM's - which is where we get the most activity. I understand that is not Agorapulse's fault though, it's a rule that Instagram has implemented, unfortunately. If it had that, it would be almost perfect!

Reason for choosing Agorapulse

The 'assign' that had 5 people on the plan we got - so I could share it. Plus, the price was doable.

Reasons for switching to Agorapulse

Because I could use Agorapulse with our Customer Service Department and I liked the interface better.

Vendor Response

Hi there, I'm thrilled to hear how well Agorapulse is working for you and your team! The fact that you consider "Agora" a member of your team brings a smile to my face. You're right -- that pesky Instagram DM limitation. As soon as it becomes available, we'll put everything we can to bring it to our customers :) Lisa at Agorapulse

Replied November 2019

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

Great Tool for Social Media Managers

Overall, our team is very happy with Agorapulse - the functionality, support and features.

PROS

It was difficult for us to find a tool that met our "must-haves" for social media management. This tool allows for scheduling posts and also queueing content which we really like the ability to hop between both structures. The reporting is effortless - we've saved at least 5 hours a month on running reports for our clients - and the reports include the client logo which is a big plus!

CONS

While we love using the queus for scheduling content, it would be great if we could set each queues frequency. Right now, it is set up so that a queue pushing content every week on the day you set it. It would be great to set a queue to push content every other week or something like that. Additionally, it would be great if we could add internal notes to the content calendar. This would broaden the functionality of the tool for other marketing campaigns other than just social media.

Reason for choosing Agorapulse

Price and feature sets

Reasons for switching to Agorapulse

We switched based on the lack of reporting and functionality. Though, with ContentCal we could include internal notes and create campaigns, which we desperately miss with Agorapulse.

Vendor Response

Hi there, So glad Agorapulse saves you time with your agency. Have you tried the new reports yet? Hope you like them as much as I do! You have two really cool requests -- the non-weekly queues and calendar notes. If you read this, reach out to me (I don't know your name). I'd be happy to add you to our features list for these two. Lisa at Agorapulse

Replied February 2020

Cassidy

Verified reviewer

Online Media, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Easy Social Publishing Tool for Media Company

Working with Agorapulse has been great. We have over 60+ social profiles we manage, and using Agora has made managing all of them a lot easier.

PROS

Very easy and user friendly experience for managing multiple social platforms. Also great customer service -- very responsive in real time when a problem occurs that needs a solution.

CONS

There are some minor details - like being able to bulk upload links without having to us a CSV, or being able to send something to the top of the queue without having to scroll all the way up - that would be nice to have that aren't in the software now.

Reason for choosing Agorapulse

Had more features for what we need to run all of our social profiles, and had the best demo.

Reasons for switching to Agorapulse

We wanted a social publishing platform that was a lot more user-friendly and had better customer service.

Vendor Response

I'm so glad our dashboard and customer support are helping your agency manage all those social profiles! Here's to a great year for Wide Open Media! Lisa at Agorapulse

Replied January 2020

Lindsey

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Agorapulse is EXACTLY what you need for an excellent price

Agorapulse allows me to manage accounts for multiple clients and I can add on a subcontractor without having to pay double like many platforms. I couldn't afford to pay double what I'm paying just to have occasional assistance managing, so I love that they don't make you pay by the number of users. I also love how organized everything is and how intuitive the social listening component is. It has helped me capture a ton of mentions I would have otherwise missed.

PROS

I love that Agorapulse offers all the functions and features I need as a social media consultant without adding on a bunch of extra fees. No other platform that I know of includes social listening without an added cost. My favorite thing about Agorapulse is that your notifications are in an inbox style as opposed to a column. It's so much easier to address them and check them off. I also love that I can easily move my scheduled post around on the calendar. Overall, it's my favorite platform I've used, and I've used Buffer, Sprout Social, Engagor by Clarabridge, CoSchedule and the list goes on! I don't see giving up Agorapulse any time soon!

CONS

I wish there was an option to search through the message inbox. That would be such a helpful feature. It'd also be great to be able to receive Instagram messages into the inbox, but I think that's probably an issue with Instagram as opposed to Agorapulse! Reports could be a bit more robust, but they do offer the basics that you need!

Vendor Response

Hi there Lindsey, Thanks for telling Capterra readers about the joy you get from using Agorapulse. We take pride in not forcing you to upgrade to get listening searches or to add a teammate or two. Also: you're totally right -- the Instagram API doesn't allow third-party tools to capture DMs. (Hopefully Instagram will change its mind on this!) I love your idea of an inbox search. A few customers have also requested it. I've added your name to a notification list should we add it to our roadmap. Warm regards, Lisa

Replied June 2019

Alyssa

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Very handy tool

This software helps me be able to post to social media on 10 different accounts, super simply

PROS

The feature that stuck out the most to me and helped me decide to purchase was the direct Instagram integration. I had tried other software that needed 3rd party software and a bunch of steps just to schedule a post to Instagram. Agorapulse will schedule it and easily send the information to your phone app so its just a click away from posting.

CONS

The things I like the least are just tiny improvements that need made, however the app has an EXTENSIVE request system that allows you to request features, upvote/downvote, and see feature developments progress which I really enjoy. They are constantly adding new features and updates.

Reason for choosing Agorapulse

the instagram functionality

Reasons for switching to Agorapulse

able to connect multiple accounts

Vendor Response

Hi Alyssa, Thanks so much for leaving such a detailed review! We are so glad to hear that our tool is helping with your daily tasks. If you have anything else to add, please let us know. We're always here to help!

Replied January 2021

Diana

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Agorapulse is my fave (and I've tried them all)

I love Agorapulse!!! It makes my life easier. It's the reason I've been able to stay active on Twitter for so many years. If it wasn't for this tool, I would have likely gotten off Twitter a looooong time ago.

PROS

I've used Agorapulse daily for several years. Since I only use Twitter, that's the only platform I use it for. It's easy to use, I like the plethora of features, and it just plain works every single time. There's no problems or hassles. The customer service team is super nice too (and very responsive). I like the publishing calendar a lot, but this tool is way more comprehensive than the standard publishing tool. There are a ton of features. I setup my queue times, so I can either add each post to the queue, or publish it next. That keeps me from having to schedule each tweet individually. I've sent 190,000 tweets over the past decade. My teenage son helps me manage my Twitter with Agorapulse. He sets up my tweets and assigns them to me. Then I go in and look at each one, and then approve it (or not) and then it queues to publish. He has a login, and I have a login. It's perfect. This tool would be great for a social media team at an office. You can assign certain roles (permissions) for each person. Of course, you can tweet from within Agorapulse, but I don't use it much for that. It's there though. There's also a pretty cool report section. It measure all kinds of things, like brand awareness, engagement, audience growth, etc. It's a nice complement to the Twitter reports. I like how it looks too. The UI is really nice. ✔️I tried many different social media management tools before I found Agorapulse. It's definitely my fave! A++++++

CONS

I really struggled to think of a "con" to Agorapulse, but I did think of something that would make it better. I work as a tech influencer for a couple brands. Sometimes it takes 10 minutes to compose one of those tweets. There are so many details to get correct (the link, the hashtags, the sentiment, the picture, etc). It would be nice to have the ability to save those tweets as drafts so I could come back to them. Oh, and also, a search feature would be nice. Sometimes I think of a tweet I sent a while back, and I want to go back to find it and re-queue it to go out again. Since there's not a search feature for the publishing calendar, I have to go to search.twitter.com to search for the tweet so I can determine the date it was tweeted. Then I go back into Agorapulse on that date to find it and re-queue it (by clicking the "duplicate post" button). I'm surprised I thought about 2 things that might make it better!

Vendor Response

Hi Diana, Thank you for taking time out of your day to write this amazing review of Agorapulse! Samia has reached out to talk with you more about your opinions and thoughts. :) We love to hear that you work with your son too, how fun! We are very blessed to have clients like you. Thank you for providing some great ideas; talk about a great brainstorm! We have given your feedback to our Product team and I have added you to that specific feature list. This way, if the Product Team decides to move forward with creating any of your features, you'll be notified! Please let us know if there is anything else we can help with. Best, Candace

Replied April 2021

Rachel

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Sprout Social Should Watch Out!

PROS

The AgoraPulse interface is clean and user-friendly, which makes training new hires an extremely simple process. I appreciate that I can curate content in the Queue, schedule evergreen and original content, manage all my clients' comments and DMs, and listen for brand mentions all in one software. I especially appreciate the ability to respond to Facebook Reviews, as well as save replies templates and hashtag lists - which are huge time savers. The Unified calendar view is great, and reminds me of CoSchedule's calendar view. AgoraPulse also has a number of features coming down the pipeline which will make this software a direct contender with Sprout Social, which is arguably one of the most expensive and feature-rich SMMSs out there right now. Overall, AgoraPulse has saved my team a great deal of time, at a fraction of what it would cost us to use Sprout Social.

CONS

It's disappointing that AgoraPulse doesn't offer publishing and monitoring for Pinterest at the moment (something I hope they change very soon). The lack of an in-platform photo editor has made life a bit difficult for my team. Slack and Feedly are also not directly integrated into the AgoraPulse's interface for notifications or quick content curation, which is something that Sprout Social and CoSchedule do very well. Once AgoraPulse offers API access to other applications (something that they have planned), I will be a very happy camper.

Vendor Response

Hi Rachel, Wow! Can't tell you how much I loved seeing the headline of your review. We try to build a robust tool with helpful features ... and like you alluded to with an ear to what our customers want built in the future. AND we try to do it at a price that is reasonable for teams and agencies like yours. I see that your name is on our lists to contact with news about Pinterest or third-party integrations. So stay tuned! :) Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Replied October 2019

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