--- title: "HybridHero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HybridHero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HybridHero is a good fit for you!" source_url: "https://www.softwareadvice.com/space-management/hybridhero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Space Management Software](https://www.softwareadvice.com/space-management/) / [HybridHero](https://www.softwareadvice.com/space-management/hybridhero-profile/) / HybridHero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/space-management/hybridhero-profile/) Reviews # HybridHero User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 44 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 24 reviews (55%) - 4 stars: 11 reviews (25%) - 3 stars: 8 reviews (18%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The integration with Outlook is also a plus for keeping everything in synced. - You can secure a favoured work area. - I think the user experience especially on Mobile could be improved. ### Most mentioned cons - Staff from different offices find it difficult to understand how to book a desk in my office when they are visiting. - Sometimes it's not intuitive to cancel a booking or finding a booking on the plan ## HybridHero customer reviews Showing reviews 1-25 of 44 (page 1). ### My Hybrid Hero Experience - Overall rating: 5/5 - Reviewer: Joshua P. - Verified reviewer: Yes - Industry: Design - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its pretty great. Pretty useful. Quite satisfied with and the product ands its offering overall. Would recommend #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it is user friendly, can help us have a hotdesking environment and choose to sit next to new faces and people. #### Cons The newer version can have a bit of a lag at times. Especially when loading the website. Didn't have this problem in version 1 #### Vendor response Hi Joshua, Thanks a ton for the awesome review! We're so glad you're enjoying the flexibility of hotdesking and meeting new faces — that’s exactly what HybridHero’s all about. Appreciate the heads-up on the loading lag in the new version which should now have been fixed. We are always actively working on optimisations, so your feedback really helps us smooth things out and reach out to us anytime. Great to hear you’re happy overall and would recommend us — that means a lot! Cheers, The HybridHero Team Replied June 2025 --- ### Positive experience, with a few small recommendations. - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it has been a positive experience. HybridHero is a well designed product that is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's quick to figure out and quite easy to use. I think the best feature is having saved preferences so that the booking process can be super quick when you have a regular desk and work hours. #### Cons My only two criticisms are very minor. Firstly, when I open HybridHero it will consistently show the logged in dashboard page for a few seconds (up to date with the correct day & time etc.) and then log out before I can do anything like checking in to a booking. Secondly, it would be great to have an additional option when saving a booking for the same day to save & check in. This would be ideal for the times when making a booking for a desk you're already at, reducing the amount of times I make a booking on the day but forget to check in. Alternatively, the check in & check out buttons could be different colours or in different locations so that they don't look identical at a glance. #### Vendor response Hi Daniel, Thank you for the 9/10 and for sharing such thoughtful feedback. We’re glad the saved preferences make booking quick and easy — that’s exactly what they’re designed for. We appreciate you flagging the temporary logout issue and your suggestions around a combined “save & check in” option and clearer check-in/check-out buttons. These are great usability insights, and we’ve shared them with our product team. Thanks again for helping us make HybridHero even better. Replied February 2026 --- ### A bit clunky and slower than the previous version - Overall rating: 3/5 - Reviewer: Taleesha E. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Nice big font and icons.. It remembers my email address to login so that is also helpful. Setting my preferences is a great function too #### Cons I can't book longer than 1x week at a time and there is a reasonable delay when selecting your option before it actually registers and you can save that option. If you move too quickly it fails to save the options you have selected correctly #### Vendor response Hi Taleesha, Thank you for sharing your honest feedback and we really appreciate you taking the time to highlight both the helpful features and areas where your experience can improve. We’re glad to hear you’ve found the larger fonts, saved login preferences, and user preference settings helpful. We also understand your frustration with the week-by-week limitation. This is a company setting set by your admins which can be adjusted as required by your team or individually. If you’d be open to it, we’d love to learn more about your workflow so we can better align product improvements with real-world usage. Feel free to reach out to our team directly at support@hybridhero.com. Thank you again for being part of the HybridHero community. We're committed to making the platform smarter and smoother with every release. Warm regards, The HybridHero Team Replied December 2025 --- ### In a world where we have to book our desks each day, I'm glad it's through HybridHero - Overall rating: 5/5 - Reviewer: Heidi H. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros HybridHero 2 has made booking desks in advance a bit easier and with less steps. Setting my preferred desk is another welcome new feature. I also love the push notifications for upcoming bookings - it's become even easier to check-in, and much less likely that I will have my booking expire due to my forgetfulness! #### Cons It would be really neat if we could see who had booked desks from the floor plan on the mobile app. If I am booking while I'm out and on my phone, I can't see who has booked the desks and sometimes that is information I need to know! #### Vendor response Hi Heidi, Thank you for the thoughtful review — we’re so pleased to hear that HybridHero 2 is making your daily desk booking smoother and more reliable. Features like preferred desk selection and push notifications were built exactly for users like you, and it's great to know they're helping prevent missed check-ins! Your suggestion about showing desk bookings by user in the mobile floorplan view is a valuable one. Enhancing visibility while on the go is something we're actively exploring, and feedback like yours helps us prioritise the right improvements. Thanks again for your continued support over the past two years — we’re glad HybridHero is part of your hybrid working toolkit. Best regards, The HybridHero Team Replied December 2025 --- ### Possible improvements to be done in Hybrid Hero - Overall rating: 4/5 - Reviewer: Fudjika B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good except for the cons mentionned above that need correction. They seem minor but have an impact on the trust people have towards a toll such as Hybrid Hero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Valuable, easy to use, intuitive interface. I work for BRP and it its the first time I am using a tool like this one. #### Cons As part of our cybersecurity awareness activities at BRP, we reviewed the user experience of Hybrid Hero and identified a few communication‑related inconsistencies that may affect the clarity and trustworthiness of the platform for end users. We wanted to share these observations to support a more coherent and professional experience across all languages and touchpoints. Below are the main issues identified (with screenshots sent to [sensitive content hidden] for reference): Spelling mistakes in English, such as the use of “Longin into” instead of the correct “Log in to.” Mixed-language (“franglais”) messages, where certain interface elements appear in two languages instead of consistently displaying only the language selected by the user. This issue occurs across language selections at BRP: only the sentence under the subtitle appears in the user’s chosen language, while the rest remains in English. Missing visual elements, including the absence of the Hybrid Hero logo on the confirmation page, unlike the main access page which includes the logo and reassures users that they are interacting with the correct platform. While these issues may seem minor, they may lead to user confusion or reduce confidence in the platform, especially in a cybersecurity and compliance‑sensitive environment. We hope that sharing these details helps maintain a consistent and user‑friendly experience for all your other clients. Thank you for your attention. Kind regards, Fudjika Bloncourt Cybersecurity Awareness Specialist at BRP --- ### Easy to Use, Could be Improved - Overall rating: 4/5 - Reviewer: Cynthia C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Ok so far, easy to use. Time taken to log in is way too long. Also disliked that with version 2, people's name don't appear when I hover over a booked desk. Instead, it is now appearing at the bottom of the page. Like the version 1 functionality where the name appears when I hover over a booked desk. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros One click booking using Quick Book function once I've set up preferred/usual desk in my profile saves time. #### Cons The duration taken to log in is too long. With the new version 2, I expect the time taken to be shorten but it is still as long as version 1. #### Vendor response Hi Cynthia, Thank you for your thoughtful review. We’re glad the Quick Book feature is saving you time — that’s exactly what it’s designed to do. We’re sorry to hear login speed hasn’t improved in Version 2. Performance should feel seamless, and we’re continuing to optimise this. We also appreciate your feedback on the hover name display. We understand how useful that quick visibility was, and we’ve shared this directly with our product team. Thanks again for the 8/10 — we’re working hard to make it a 10. Replied February 2026 --- ### Useful, time saving app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, ease of making a booking within just 2 clicks, managing the workspace, good customer support #### Cons No cons as such. The mobile app can be more of the web app, just adding all features which are available in web app to mobile will be more useful. --- ### Why do we have to type our E mail in ? - Overall rating: 3/5 - Reviewer: Brian R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Like many IT systems unless all employees start using the system, is it really adding any value ??? #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros You can secure a favoured work area. #### Cons Why do we now have to type our e mail address in every day, ???? when it was previously pre-loaded !!!!! To encourage people to use systems you should remove hoops, not add them #### Vendor response Hi Brian, Thank you for your feedback. We’re glad the platform helps you secure your preferred workspace. We understand your frustration around entering your email each time — logging in should feel quick and frictionless. In many cases, login behaviour is linked to company security or SSO settings, so we’d recommend your IT team review available options to streamline access. We agree that adoption is key to value. Our goal is always to make HybridHero as simple and intuitive as possible — and feedback like yours helps us improve. Replied February 2026 --- ### Reward and Benefits Leave - Overall rating: 5/5 - Reviewer: Natalie Q. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros There are lots of desk booking sites out there, however I have found this to have the easiest to use. There are various features to enhance the experience should you choose to - however for the foundational aspect it is the best on the market. #### Cons Whilst the mobile app is good, it would be great to be able to see who has booked desks in your space just like on the desktop app. #### Vendor response Hi Natalie, Thank you for the 9/10 and for such positive feedback. We’re delighted to hear you find HybridHero easy to use and strong at its core — that’s exactly what we aim to deliver. You can see who has booked desks in your space on mobile, just click the "TEAM" icon in the bottom right on the floor plan and you will see where you team is located, or all teams, just like on desktop. We are working hard to continue improving the mobile & desktop experience. Thanks again for sharing your experience. Replied February 2026 --- ### Good tool for its intent - Overall rating: 3/5 - Reviewer: Kaitlin H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the visibility it provides on who is in the office and where I can find them. I like that I can book a desk and know that it will be available for me. #### Cons It can be slow to load, when using Microsoft Edge web browser, it does not remember my email address when logging in. --- ### An app to navigate your working table - Overall rating: 5/5 - Reviewer: Izzah g. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to navigate, desk booking is swift, and I can easily pick the best-looking desk with view and nearer to kitchen. Layout overview is very simple and less clutter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The overall user interface of the apps is easy to navigate. Especially with someone who always hop on and off between offices of my organisations. #### Cons Notifications and history of my booking is hard to be found. I struggle to find where my favourite sport is that I just sat 3 months ago. --- ### Facilitating my daily life at the office - Overall rating: 5/5 - Reviewer: Valentina B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Making my daily life at the office so easy! I love being able to easily book my preferred desk, so I can be sitting close to my colleagues #### Cons The UX for booking can be improved. Sometimes it's not intuitive to cancel a booking or finding a booking on the plan #### Vendor response Hi Valentina, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that HybridHero is making your daily office life easier and helping you stay connected with your colleagues. We appreciate your feedback on the UX. This is really helpful. We're actively working on refining the interface to make cancellations and booking management even more intuitive based on user feedback such as yours. Thanks again for being part of the HybridHero community! – The HybridHero Team Replied June 2025 --- ### Convenient hybrid working service - Overall rating: 4/5 - Reviewer: Adam Q. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I'm satisfied with the service, the only minor gripe I have is needing to make my browser window full screen to the all of the options on the site. If it scaled to the size of the window instead of being full sized at all times this would enhance my experience #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ease of use and clear map of the office. Its easy to adjust my bookings if necessary and is always quick to load. #### Cons It works poorly on a smaller screen/window and doesn't scale down in the way I'd expect. Hopefully this can be amended in a future update. #### Vendor response Hi Adam, Thank you for your detailed feedback! We're really glad to hear that you're finding the platform easy to use and that the office maps and booking adjustments are working well for you. We appreciate you pointing out the issue with smaller screens. You are absolutely right and it is something we're actively reviewing as part of our upcoming UI enhancements. Feedback like yours is critical to our goals to continually improve the product. Thanks again for sharing your experience, and for being a valued user! Best regards, The HybridHero Team Replied June 2025 --- ### Simple desk booking and HR - Overall rating: 5/5 - Reviewer: Grace R. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great system and amazing customer support, they’re very responsive and always willing to help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using the desk booking system years ago and recently srarted using the HR module. Both are great and easy to use #### Cons It would be great if they had timesheets, we use a separate system for that but having it all in one place would be better #### Reasons for switching to HybridHero We needed automations and to remove human error on bookings #### Vendor response Hi Grace, Thanks so much for your lovely review! We're really happy to hear that both the desk booking and HR modules are working well for you — and that our support team has been responsive and helpful! Appreciate the suggestion on timesheets too — that kind of feedback is gold for shaping our roadmap, and we’ll definitely take it on board. Thanks again for choosing HybridHero to simplify your processes — we’re so glad to have you with us! Best, The HybridHero Team Replied June 2025 --- ### Must have product - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with HybridHero has been great and we look forward to working with them for many years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The professionalism in the way that the product has been constructed and great assistance from the support team. #### Cons Being a new product for our business it took us a little bit of time to fully understand how it all worked but the support team were great. #### Vendor response Hi Andrew, Thank you for the kind words! We're thrilled to hear you're enjoying the platform and found our support team helpful during the onboarding process. It’s great to know HybridHero is proving to be a valuable addition to your business — we’re excited to keep working with you and supporting your team for many years to come! All the best, The HybridHero Team Replied June 2025 --- ### Fantastic Product - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Mandatory, forced to use it. Way to overcomplicated for it's core intended use and full of useless features that may or may not work. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I love the easiness and simplicity of the interface. Never ever loses bookings or spits out errors randomly. And so fast and responsive! #### Cons Way too many clicks to do anything, very slow to use and loses booking info regularly. Half the features never worked in V1, hopefully V2 is better. #### Vendor response Hi John, Thank you for taking the time to share your feedback, we genuinely appreciate hearing both the positives and the improvements you’d like to see. Feedback for Version 2 has been very positive. We have a large number of improvements aimed at reducing friction, simplifying workflows, and ensuring every core function is robust and dependable. Feedback like yours plays a key role in guiding that evolution. If you're open to it, we’d welcome a quick conversation to better understand your team's current pain points and how we can better serve you and your team. Thanks again for helping us build a better HybridHero. Warm regards, The HybridHero Team Replied December 2025 --- ### HybridHero - meets requirements, but would benefit from improvement - Overall rating: 4/5 - Reviewer: Lewis C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. HybridHero is a system that generally meets requirements for my team, however would benefit greatly from an increased focus on the overall design and website/app responsiveness/functionality. I have the feeling that if the system were to feel more fluid and swift, a significantly larger % of my team would use it on a more frequent basis. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great customer support and relatively smooth user interface. For what it offers, the HybridHero system is adequate, but would still benefit from improvement (particularly a focus on responsiveness behind user interface when booking desks). #### Cons Ability to modify desks is restricted, i.e. Not easy to restrict use of workstations to specific days. User interface could be improved in order to increase utilisation by my team. Long load times coupled with pages sometimes spontaneously reloading is frustrating. Staff from different offices find it difficult to understand how to book a desk in my office when they are visiting. #### Vendor response Hi Lewis, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you’ve found our customer support strong and the overall system helpful in meeting your team’s requirements. We also appreciate your constructive comments on areas for improvement. Responsiveness, ease of desk restrictions, and clearer booking flows, especially for visiting staff, are all areas we’re actively improving with regular releases. Your points about page load times and UI fluidity are particularly valuable, as we know these make a big difference to adoption and day-to-day experience. Our product team has been rolling out performance and design improvements throughout the year, and feedback like yours helps us prioritise what matters most for large, multi-office teams. Thank you again for your insights and for using HybridHero. Thanks The HybridHero Team Replied September 2025 --- ### Great software, with some potential areas of development - Overall rating: 5/5 - Reviewer: Matt L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use layout, ability to clone previous week's bookings and to block book desks as required. It is also great to identify who is in the office that day and where they are sitting in the building. #### Cons The login in process by typing out your full work email address can be a bit annoying and slow, it would be better to have SSO login option using Microsoft account. It would be great to have a quick check function, to see your desk booking, maybe even through a Teams bot or similar. #### Vendor response Hi Matt, Thank you for the fantastic 9/10 and for being a long-term user — we’re glad the layout, cloning feature, and visibility of who’s in the office are working well for you. We appreciate your suggestions on SSO with Microsoft and a quicker way to check bookings (including via Teams). These are valuable ideas, and we’ve shared them with our product team for review. Thanks again for your thoughtful feedback — it helps us keep improving. Replied February 2026 --- ### Logging in takes too long - Overall rating: 3/5 - Reviewer: Mike L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. its ok but takes too long to log in. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros its ok. #### Cons Under Version 2, I now need to enter my whole email address, whereas previously under version 1, I only needed to enter the company name which was much shorter. My email address does not turn into a drop-down the next time i try to log in. Can you fix it so that its easier to log in please? #### Vendor response Hi Mike, Thank you for your feedback, we appreciate you being a long-term user. Version 2 uses email-based login to support stronger security and enterprise SSO standards. We understand this can feel longer than the previous company-name entry. Regarding the missing drop-down: this is often a security feature configured at client level, particularly in larger organisations, where auto-fill is disabled to prevent credential auto-fill device risks. That said, we’re always looking to improve the login experience. If you’re open to it, please contact support@hybridhero.com and we’ll be happy to review your setup with your IT team. The HybridHero Team Replied February 2026 --- ### Great hot desking service - Overall rating: 5/5 - Reviewer: Roberto V. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Very easy user experience, customizable and reliable. Booking desks, rooms and parking is very straightforward and enables employees to focus on what is important. #### Cons The mobile app interface needs some polishing, transitions sometimes are not smooth and the scrolling doesn't necessarily works, thus not allowing you to see the whole plan. #### Vendor response Hi Roberto, Thank you for your thoughtful review and for highlighting how HybridHero has helped streamline hot desking and workspace booking for your team. We’re really pleased to hear that the platform’s ease of use and reliability are supporting your focus on high-priority work. We’ve noted your feedback on the mobile app and our product team is currently working on UX enhancements as part of our mobile roadmap, and your insights are invaluable in helping us prioritise those updates. Thanks again for being part of the HybridHero community — and for trusting us to support your hybrid workplace. If there’s anything else we can do to support your experience, feel free to reach out anytime. Best regards, The HybridHero Team Replied December 2025 --- ### Slow loading - Overall rating: 2/5 - Reviewer: Nicky T. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It speeds the process up to be able to set my prefered desk as a favourite that comes up straight away #### Cons The online app is really slow to load from the login screen and at each step and there is no stay logged in option #### Vendor response Hi Nicky, Thank you for your honest feedback. We’re glad the favourite desk feature helps speed up your booking process. We’re sorry to hear the platform feels slow to load. Often, session timeouts are linked to company security settings, who require auto logout. We understand the impact on usability. We appreciate you taking the time to share this — it helps us prioritise improvements. Replied February 2026 --- ### Hybrid Hero - Overall rating: 5/5 - Reviewer: Sarah J. - Verified reviewer: Yes - Industry: Public Policy - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really positive! The platform is straightforward and helps to keep me organised when I am in the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very easy to navigate and use. I like that you can see a map of the area. It makes organising my time in the office very straightforward. #### Cons I don't like that it automatically signs you out after each use. It would save a lot of time if we could remain signed in on devices. #### Vendor response Hi Sarah, Thank you for the 10/10 and for your kind feedback. We’re delighted to hear the floorplan map and simple navigation help you organise your time in the office so easily. We understand your point about automatic sign-out. Session settings are often aligned with company security policies, but we appreciate that staying signed in can save time. We’ll share this feedback with the team. Thanks again for sharing your positive experience — it means a lot. Replied February 2026 --- ### madefor the modern workplace - Overall rating: 5/5 - Reviewer: Aidan H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used it on phone and on PC. I do this as I like to use the locate option of where a desk actually sits. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I can look at the map of the office and determine which desk i want to use. i also like knowing who is around me and be able to say their name. #### Cons I am not a fan that I have to enter my company name for the MFA. I think it would be really nice if there were actual photos of the office space. #### Vendor response Hi Aidan, Thank you so much for your fantastic review and we’re thrilled to hear that HybridHero is helping you navigate the office with ease and confidence. Being able to choose your desk and see where colleagues are sitting is exactly the kind of seamless, people-first experience we aim to provide. Your suggestions around improving MFA is noted and photos of desks, parking, rooms are optional but some clients have switched off in the company settings (in January the actual office pic of the office will be going live). Thanks again for your feedback and your 10/10 recommendation! Best, The HybridHero Team Replied December 2025 --- ### Good desk booking software - Overall rating: 5/5 - Reviewer: Benjamin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good software for desk booking, if we had the ability to use more of the features, they would also integrate well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good and simple software for hotdesk booking. We do not use it for more then that, but it suits our needs. The support are always willing to help as well, and they were great during the transition phase to the upgraded system. #### Cons Sometimes the scaling of some items on the website aren't amazing, and some things aren't clear to some people without being told. #### Vendor response Hi Benjamin, Thank you for taking the time to leave a review and for using HybridHero for over two years — we truly appreciate your continued support! We're glad to hear the desk booking functionality meets your needs and that our support team was helpful during your system upgrade. We’ve noted your feedback regarding scaling and clarity on certain elements — user experience is a priority for us, and we’ll continue improving based on insights like yours. If you ever decide to explore more of HybridHero’s capabilities — such as meeting room booking (including digital displays), parking management, visitor management, and HR tools — most of these modules are likely already included in your licence, and we’d be happy to help you get started. Thanks again, The HybridHero Team Replied July 2025 --- ### Glitchy and slow - Overall rating: 3/5 - Reviewer: Shaun B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very glitchy and slow. When I'm booking desks and transition to the next day or change my desk there it takes a few seconds every time which is frustrating when you're trying to book a desk for a few weeks. When I open the app it seems like the log in page loads in multiple times before finally working. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like how the bookings are cancelled if someone doesn't check in. Automatically booking the same desk of the previous week for the next week. #### Cons When I'm looking at the plan of desks, I have to hover over each individual desk to see who has booked it rather than the names coming up automatically on the plan of desks. #### Vendor response Hi Shaun, Thanks for sharing your feedback — we really appreciate you taking the time. It's great to hear you’re finding the auto-cancel and repeat booking features useful! We understand the frustration with speed, especially when booking across multiple days. We’ve recently rolled out performance improvements specifically to support our very large enterprise clients who have 100s of floor plans all loading at once. These improvements are live but there are more coming which should see things running even more smoothly now. Also, we have some fast booking features that let you reserve desks, meeting rooms, and parking in just two clicks for the entire week. Our in-app support team (real people, not bots!) would be happy to walk you through how to use those so if this would be useful click the speech bubble in the app. Thanks again for your feedback — it really helps us improve the experience for everyone. Best regards, The HybridHero Team Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/space-management/hybridhero-profile/reviews/?page=2) --- HybridHero Reviews, Pros and Cons - 2026 Software Advice