About Maptician

Maptician is a cloud-based workplace management software that assists businesses with space management, seat allocation, employee engagement and return-to-work strategy planning. It offers a mapping engine, which lets administrators visualize space utilization including previous or upcoming schedules, reservations and assignments.

Employees can use Maptician's mobile application to search and reserve seats or conference rooms, view workplace bulletins and add custom descriptions including details about roles and contact information in their profiles. Facility supervisors can track remote or in-office employees, measure space allocation and capacity requirements based on utilization reports and reduce cost consumption via flexible seating use options. Additional...


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4 Reviews of Maptician

Overall rating

4.5 / 5 stars

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February 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Nothing but positives with Maptician

Fantastic. Helped us with an office expansion and planning. And once Covid struck, allowed us to seamlessly transition to a reservation-based system in the office to meet distancing guidelines and contact tracing. The customer support has been fantastic and very responsive.

Pros

Our implementation of Maptician was very easy. The software is intuitive for the end users to find and reserve desks for hoteling. The design aspect is simple to match your floor layouts.

Cons

Shortcuts are designed to work with a Windows keyboard, not Mac, but this puts me in the minority. That is my only "complaint", and it's a minor one.

Reasons for Switching to Maptician

Ease of use, functionality and features. We couldn't get map overviews for planning the buildout with our previous use of Outlook.

February 2021

Stewart from Nelnet Business Services

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

All-in on Maptician

We've been preparing the company for a return to working from the office (because of the pandemic), and we have numerous buildings and often times several suites within those buildings. Maptician has been able to handle them all WITH EASE, in both the production and staging environments (having access to both environments has come in very handy as well). Integration with our current business processes has gone smoothly, especially compared to integration efforts with other applications. We had a tight timeline to launch this application across the organization, and because of the application itself and the people behind it (those at Maptician), integration and implementation went very well. Speaking of the people at Maptician, you will be hard-pressed to find better customer service. They are very responsive, understanding, respectful, flexible, and intelligent. They're also very good at training and answering even the most difficult questions with positive, can-do responses. They're also open to ideas that make the application better and very quick to make enhancements. It's been a pleasure to collaborate with them.

Pros

Maptician is very user-friendly. There is a slight learning curve, but it's easy to use once you get it down (which takes hardly any time or training). For me, the most powerful features are those provided in the Assignments and Map Editor sections of the application - namely social distancing halos, flex seating schedules/shifts, and scenarios. It's worth mentioning that one of Maptician's best features is that maps are to-scale (they have to be in order for distancing halos to work properly). I also like the clean-cut look of the application (appeals to my aesthetics) to go along with its robust feature set.

Cons

Only two things come to mind that could be improved/enhanced: 1) with regard to reporting, it would be ideal if more of the drilldown dashboard reports had the option to be downloaded to Excel. 2) in Map Editor, when drawing lines, it would be great if those lines could snap into place at exact right angles (for example 45, 90, 180, 270, and 360 degrees). That said, Maptician has been johnny-on-the-spot with making improvements whenever we bring up possible enhancements.

Reasons for Choosing Maptician

The features offered by Maptician are much better to suit our needs, and the price was also much better. Also, the customer service had a leg up on the competition.

February 2021

Nicole from RA Capital

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2021

Very Personable - Great customer service!

Maptician is doing the job of getting our employees in and out of the office, however, I do look forward to additional features being launched.

Pros

The Maptician team wants you to succeed, which is one of the most valuable assets a vendor can provide. During the time of the pandemic, my team was personally running in the dark when it came to reopening and Maptician walked with us throughout the entire process (map build out, social distancing, etc.). Maptician was open to brainstorming and took in some of our recommendations for us to better utilize their platform. If we were to find any issues on the backend, Maptician was quick to troubleshoot and resolve said issues. Not to say that we've encountered many challenges what so ever, but I know if we were to Maptician would be on top of it.

Cons

I would love for Maptician to be integrated with G-suite to make things easier for the administrative side. Pulling reports can be confusing - I wish they had a more user friendly data pull option.

February 2021

Jan from Aprio, LLP

Company Size: 501-1,000 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Maptician Review

Maptician has been a great business partner for us. The support from the team has been awesome. They are willing to adjust and make changes within the software to support our needs. They also assisted us in creating floor maps for multiple offices and meeting a tight deadline to roll this out to our team members.

Pros

We were an early user of Maptician and have been pleased the with functionality within the software. We are able to create a hybrid environment which has accommodated our immediate needs to have fixed locations and hoteling stations that can be reserved by various team members.

Cons

We had a learning curve at first, but that is typical. The software has met our needs so far. It would be great if you could print off a hard copy map to be able to use.

Reasons for Choosing Maptician

Cost, support and flexibility with the product and willingness to adapt to our environment.