About Aspect Engagement Analytics

Aspect Engagement Analytics is a web-based speech and text analytics software designed to help businesses gain insights into customer satisfaction, operational efficiency and quality across various customer communication channels. Key features include customer experience management, natural language processing (NLP), predictive analytics, audio capture and sentiment analysis. 

Teams using Aspect Engagement Analytics can establish context and eliminate ambiguity in word recognition by leveraging the large vocabulary continuous speech recognition (LVCSR) technology. The application enables business analysts to recognize speech patterns, group similar sets of conversations together and identify new topics for any set or parts of conversations.