# CallAI Software Reviews, Demo & Pricing - 2026 > Review of CallAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-analytics/callai-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / CallAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallAI 2026: Benefits, Features & Pricing Wondering if CallAI is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CallAI 4.7 [(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/#reviews) Pricing Starting at $49.99 per month ### About CallAI CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center. CallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceiv... e the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends. Wondering if CallAI is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. ## CallAI User Interface ## Popular CallAI Alternatives Main Product CallAI 4.7 [(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $49.99 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## CallAI Pricing and Plans Starting price: $49.99 per month Free Trial Free Version Basic $49.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallAI Features - Popular features found in Contact Center Quality Assurance Customer Experience Management Employee Coaching Tools Quality Management Reporting/Analytics - More features of CallAI Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications Audio Capture Automatic Transcription Blended Call Center Call Disposition Caller ID Call Logging Call Monitoring Call Recording Call Scripting Call Tracking Call Tracking Metrics Call Transcription Campaign Management Chat/Messaging Compliance Management Computer Telephony Integration Conversion Tracking CRM Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Reports Email Alerts Employee Management Feedback Management HIPAA Compliant Inbound Call Center Interaction Tracking IVR Keyword Tracking Knowledge Base Management KPI Monitoring Language Detection Leaderboards Monitoring Multi-Channel Communication Multiple Scoring Models Natural Language Processing Outbound Call Center Performance Management Performance Metrics Productivity Analysis Quality Assurance Real-Time Analytics Real-Time Monitoring Real-Time Updates Reporting & Statistics Sales Trend Analysis Self Service Portal Sentiment Analysis Skills Tracking Speech-to-Text Analysis Surveys & Feedback Third-Party Integrations Voice Mail ## CallAI Integrations Salesforce Service Cloud Integration rated undefined from -1 review Salesforce Revenue Cloud Integration rated undefined from -1 review Salesforce Field Service Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Salesforce for Travel & Hospitality Integration rated undefined from -1 review See all 27 integrations ## CallAI User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 29% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used CallAI and would like to share your experience with others? Edwin O. Verified reviewer Automotive 201-500 employees Used daily for less than 12 months Reviewed May 2024 Efficient for Contact Center 5 The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. Cons: CallAI is a perfect solution. We haven’t experienced any problems with them Vendor Response Thank you for your kind review. Replied June 2024 Read More as anurag s. Verified reviewer Computer Software 10000+ employees Used daily for more than 2 years Reviewed September 2023 Automated quality metrics makes performance tracking easy 5 It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. Cons: Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. Reasons for choosing CallAI It provided the quality metrics I was looking for. Vendor Response Thanks for your kind review. We are introducing several AI features to help automate the analytics dashboard. However, human judgment is always recommended, because if AI commits a mistake, it will repeatedly commit the same mistake when presented with the same input. Our workflows ensure such mistakes don't happen, at the cost of a small upfront human effort. Replied October 2023 Read More Mark M. Verified reviewer Food & Beverages 1001-5000 employees Used daily for less than 12 months Reviewed June 2024 CallAI platform from Govivace was the perfect answer to our challenges. 4 The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. Cons: CallAI is a ideal solution. they are perfect Read More Bravira A. Verified reviewer Food Production 51-200 employees Used daily for less than 12 months Reviewed June 2024 Efficient for my contact center 4 The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows. Cons: Engineered for optimal efficiency in our contact center Read More Brain M. Verified reviewer Real Estate 11-50 employees Used daily for less than 12 months Reviewed June 2024 Good Auto QA software 5 The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. Cons: CallAI is a good automated QA and call analytics solution. Vendor Response Thank you for your kind review. Replied June 2024 Read More HA Hugo A. Verified reviewer Automotive 11-50 employees Used weekly for less than 12 months Reviewed April 2024 Compact solution for my call center operations 5 It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback. Cons: All good! CallAI is a great solution for call centers and BPOs. Vendor Response Thank you for your positive feedback. Replied April 2024 Read More Danny F. Verified reviewer Real Estate 51-200 employees Used daily for less than 12 months Reviewed June 2024 Good solution for automating manual QA process 5 The CallAI solution has significantly improved our quality. Great team support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing. Cons: Execellent Automated QA solution. They are perfect Vendor Response Thank you for your kind review. Replied June 2024 Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Contact Center Quality Assurance Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1787) Recently recommended **0** times Stuck Between Options? Our experts can help you compare CallAI with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice