--- title: "CallAI Software Reviews, Demo & Pricing - 2026" description: "Review of CallAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/speech-analytics/callai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / CallAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallAI Review From $49.99/month Free trial 1 plan Wondering if CallAI is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CallAI 4.7 [(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/#reviews) Pricing Starting at $49.99 per user per month ### About CallAI CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center. CallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceiv... e the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends. Do you work for CallAI? [Manage this product listing](https://www.g2.com/products/callai/claim_requests/new?auto=true) Wondering if CallAI is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## CallAI User Interface ## Popular CallAI Alternatives Main Product CallAI 4.7 [(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $49.99 per month Get Price Alternative Product [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(734)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.55Customer support - 4.41Functionality Pricing Starting at $85.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 4.0 [(20)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.10Ease of use - 4.18Value for money - 3.70Customer support - 4.35Functionality Pricing Starting at $1.00 per month Get Price ## CallAI Pricing and Plans CallAI has one plan. Basic is $49.99/user/mo billed monthly. Free trial Basic $49.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does CallAI pricing compare to alternatives? CallAI's starting price is $49.99/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | CallAI4.7[(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/reviews/) | $49.99 /user/mo | Available | Not available | 5.0 | | [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/)4.5[(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) | $295.00 one time | Not available | Not available | 4.4 | | [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)4.2[(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) | $110.00 /user/mo | Available | Not available | 4.1 | | [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)4.5[(734)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) | $85.00 /user/mo | Available | Not available | 4.5 | | [Five9](https://www.softwareadvice.com/call-center/five9-profile/)4.2[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) | $119.00 /mo | Not available | Not available | 4.0 | CallAI4.7[(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/reviews/) * * * Starting price $49.99 /user/mo Free trial Available Free version Not available Value For Money 5.0 - [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/)4.5[(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) * * * Starting price $295.00 one time Free trial Not available Free version Not available Value For Money 4.4 - [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)4.2[(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) * * * Starting price $110.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)4.5[(734)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) * * * Starting price $85.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [Five9](https://www.softwareadvice.com/call-center/five9-profile/)4.2[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) * * * Starting price $119.00 /mo Free trial Not available Free version Not available Value For Money 4.0 ## CallAI Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of CallAI Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications Audio Capture Automatic Transcription Blended Call Center Call Disposition Call Tracking Call Tracking Metrics Call Transcription Campaign Management Chat/Messaging Compliance Management Computer Telephony Integration Conversion Tracking Customer Experience Management Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Reports Email Alerts Employee Coaching Tools Employee Management Feedback Management HIPAA Compliant Inbound Call Center Interaction Tracking Keyword Tracking Knowledge Base Management KPI Monitoring Language Detection Leaderboards Live Chat Monitoring Multi-Channel Communication Multiple Scoring Models Natural Language Processing Outbound Call Center Performance Management Performance Metrics Productivity Analysis Quality Assurance Quality Management Real-Time Analytics Real-Time Monitoring Real-Time Updates Recording Reporting & Statistics Sales Trend Analysis Self Service Portal Sentiment Analysis Skills Tracking Speech-to-Text Analysis Surveys & Feedback Third-Party Integrations Voice Mail ## CallAI Integrations Salesforce Service Cloud Integration rated undefined from -1 review Salesforce Revenue Cloud Integration rated undefined from -1 review Salesforce Field Service and Operations Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Salesforce Nonprofit Cloud Integration rated undefined from -1 review See all 17 integrations ## CallAI User Reviews ## CallAI customer ratings - Overall rating: 4.7/5 - Total reviews: 7 ### Rating distribution - 5 stars: 5 reviews (71%) - 4 stars: 2 reviews (29%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used CallAI and would like to share your experience with others? ### Efficient for Contact Center - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. #### Cons CallAI is a perfect solution. We haven’t experienced any problems with them #### Vendor response Thank you for your kind review. Replied June 2024 --- ### Automated quality metrics makes performance tracking easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. #### Cons Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. #### Vendor response Thanks for your kind review. We are introducing several AI features to help automate the analytics dashboard. However, human judgment is always recommended, because if AI commits a mistake, it will repeatedly commit the same mistake when presented with the same input. Our workflows ensure such mistakes don't happen, at the cost of a small upfront human effort. Replied October 2023 --- ### CallAI platform from Govivace was the perfect answer to our challenges. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. #### Cons CallAI is a ideal solution. they are perfect --- ### Good Auto QA software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. #### Cons CallAI is a good automated QA and call analytics solution. #### Vendor response Thank you for your kind review. Replied June 2024 --- ### Compact solution for my call center operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback. #### Cons All good! CallAI is a great solution for call centers and BPOs. #### Vendor response Thank you for your positive feedback. Replied April 2024 --- ### Good solution for automating manual QA process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The CallAI solution has significantly improved our quality. Great team support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing. #### Cons Execellent Automated QA solution. They are perfect #### Vendor response Thank you for your kind review. Replied June 2024 --- ### Efficient for my contact center - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows. #### Cons Engineered for optimal efficiency in our contact center --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Call Center Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **7** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (157) Recently recommended **6** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (145) Recently recommended **2** times Stuck Between Options? Our experts can help you compare CallAI with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice