# CallFinder Software Reviews, Demo & Pricing - 2026 > Review of CallFinder Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-analytics/callfinder-profile --- [Home](https://www.softwareadvice.com/) / [Business Intelligence Software](https://www.softwareadvice.com/bi/) / CallFinder Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallFinder 2026: Benefits, Features & Pricing Wondering if CallFinder is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CallFinder 4.7 [(12)](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#reviews) Pricing Starting at $999.00 per month ### About CallFinder CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments. CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures. Wondering if CallFinder is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. ## CallFinder User Interface ## Popular CallFinder Alternatives Main Product CallFinder 4.7 [(12)](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.78Value for money - 5.0Customer support - 4.42Functionality Pricing Starting at $999.00 per month Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2353)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [ActivTrak](https://www.softwareadvice.com/bi/activtrak-profile/) 4.5 [(591)](https://www.softwareadvice.com/bi/activtrak-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.35Value for money - 4.46Customer support - 4.39Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Looker](https://www.softwareadvice.com/bi/looker-profile/) 4.5 [(282)](https://www.softwareadvice.com/bi/looker-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.39Value for money - 4.48Customer support - 4.41Functionality Pricing Starting at $2000.00 per month Get Price Alternative Product [Phocas](https://www.softwareadvice.com/bi/phocas-profile/) 4.7 [(134)](https://www.softwareadvice.com/bi/phocas-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.62Value for money - 4.62Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price ## CallFinder Pricing and Plans Starting price: $999.00 per month Free Trial Free Version Basic $999.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallFinder Features - Popular features found in Business Intelligence Ad hoc Reporting Benchmarking Collaboration Tools Data Connectors Data Visualization Key Performance Indicators Multiple Data Sources Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend/Problem Indicators - More features of CallFinder Annotations Assessment Management Audio Capture Automatic Call Distribution Automatic Transcription Call Center Management Call Monitoring Call Recording Call Reporting Call Scripting Call Transfer Campaign Management CRM Customer Experience Management Customer Service Analytics Dashboard Data Discovery Data Security Goal Setting/Tracking IVR Language Detection Monitoring Multi-Language Natural Language Search Negative Feedback Management Performance Management Publishing/Sharing Quality Assurance Reporting/Analytics Reporting & Statistics Sales Trend Analysis Scorecards Search/Filter Self-service Analytics Self-Service Search Sentiment Analysis Speech-to-Text Analysis Tagging Text Analysis Third-Party Integrations Visual Analytics Voice Recognition ## CallFinder User Reviews Overall Rating 4.7 Ratings Breakdown 5 67% 4 33% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.8 Customer support 5.0 Functionality 4.4 Have you used CallFinder and would like to share your experience with others? Brandyn N. Verified reviewer Consumer Goods 201-500 employees Used daily for less than 6 months Review source Reviewed February 2019 Callfinder could help your Company 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. Cons: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. Vendor Response Thanks for the review, Brandyn! We take pride in the services and customer support we provide, and we always appreciate feedback. We also wanted to let you know that customer sentiment analysis is now available, along with searchable call transcriptions for quick and easy call review. Thanks again! Replied September 2019 Read More SD Steve D. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Reviewed September 2019 A great product, with lots of new inovations 5 This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. Cons: Some of the newer features have limited functions, but those are being addressed in a timely manner. Vendor Response Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution. Replied October 2019 Read More MS Michael S. Verified reviewer Health, Wellness and Fitness 201-500 employees Used monthly for less than 2 years Review source Reviewed March 2020 Needs some work 4 Ratings Breakdown 2 Ease of use 3 Functionality Pros: Once I find calls it is easy to use and go over calls with my team. Cons: It is not always easy to find calls and many call that my team do do not pull through Vendor Response Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review. Replied March 2020 Read More LA Larriann A. Verified reviewer Automotive 51-200 employees Used weekly for more than 2 years Reviewed September 2019 Great Product 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks! Cons: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. Vendor Response Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward. Replied September 2019 Read More fd frank d. Verified reviewer Automotive 51-200 employees Used weekly for less than 2 years Reviewed September 2019 using speech analytics in a call center environment 5 We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently Cons: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. Reasons for choosing CallFinder Simplicity and ease to implement Vendor Response Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything! Replied September 2019 Read More DK Dave K. Verified reviewer Financial Services 11-50 employees Used daily for less than 12 months Review source Reviewed June 2020 Very Happy 5 We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well. Cons: so far we are very happy with everything. Vendor Response Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need. Replied July 2020 Read More AU Adam U. Verified reviewer Insurance 201-500 employees Used weekly for more than 2 years Review source Reviewed March 2020 Finding Calls on CallFinder 5 Ratings Breakdown 3 Ease of use 5 Functionality Pros: The filtering features are the most impactful since I can narrow it down to user and when the call accrued. Cons: At times I can't find the call I want to listen to. When I filter down to the user and day the call accrued some of the calls are not showing up. Also, some of the details of the call on the initial screen is overlapped by the playing of the call. Vendor Response Thanks for the review and the helpful feedback, Adam! We're glad that you find our filtering feature useful. We've passed along your other feedback to our Product Development team, and we're always open to suggestions. Feel free to contact us if you have any issues or questions. Thanks for your continued support! Replied March 2020 Read More SP Sue P. Verified reviewer Insurance 201-500 employees Used daily for less than 2 years Review source Reviewed December 2019 Call Finder 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Ability to find calls with our requesting them from our QA department Cons: Sometimes the system was not available to use correctly. Vendor Response Sue, thank you so much for taking the time to provide us with valuable feedback. We take pride in providing our customers with everything they need to make quality monitoring simple and efficient. We have passed along your feedback to our development team. We wish you all the best in 2020! Replied December 2019 Read More SS Seth S. Verified reviewer Construction 51-200 employees Used daily for less than 12 months Review source Reviewed September 2020 CallFinder 5 Improved efficiency of managing call center staff. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This tool has been a great addition to our call center, helping our manager be much more efficient monitoring and coaching our team. Cons: nothing that comes to mind in terms of liking the least. Reasons for choosing CallFinder Comfortable with 800 Response, having been working with for over a decade. Vendor Response Thanks Seth! We're so glad to hear that our CallFinder speech analytics software is helping with your call center efficiency. Thanks for being such a valued customer and for choosing CallFinder and 800response! Replied September 2020 Read More KC Kimber C. Verified reviewer Information Services 51-200 employees Used daily for less than 6 months Reviewed September 2019 Love CallFinder and \[SENSITIVE CONTENT HIDDEN\] 5 The rep has made this experience incredible. She is so very knowledgeable, patient, interactive, and helpful! It is a true delight working with her. Shout out to the rep! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The ability to customize with precise accuracy is outstanding. Being able to separate campaigns then being able to view side-by-side comparisons of campaigns is a great feature. I'm informed first thing every morning with the auto-send of snapshot reports directly to my inbox. There are so many aspects of CallFinder that they all can't be mentioned here. Cons: It replaces a career path for QA employees. Vendor Response Thanks for your thoughtful review, Kimber! We are pleased to hear that our solution is providing you with such positive results and that Sabrina continues to elevate your experience even more. We will certainly pass along your feedback to her. We look forward to working with you for anything you might need. Replied September 2019 Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Business Intelligence Software [Epicor BisTrack](https://www.softwareadvice.com/scm/epicor-bistrack-profile/) **3.6** (14) Recently recommended **4** times [Grow](https://www.softwareadvice.com/bi/grow-profile/) **4.4** (404) Recently recommended **4** times [Amazon QuickSight](https://www.softwareadvice.com/bi/amazon-quicksight-profile/) **4.3** (51) Recently recommended **3** times [SAP BTP](https://www.softwareadvice.com/bi/sap-btp-profile/) **0.0** (0) Recently recommended **2** times Stuck Between Options? 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