# Convin Software Reviews, Demo & Pricing - 2026 > Review of Convin Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-analytics/convin-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Convin Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/)[Alternatives](https://www.softwareadvice.com/speech-analytics/convin-profile/alternatives/) # Convin 2026: Benefits, Features & Pricing Wondering if Convin is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Convin 4.9 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Pricing Starting at ₹80.00 per month ### About Convin Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboard... ing time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations. Wondering if Convin is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. ## Convin User Interface ## Popular Convin Alternatives Main Product Convin 4.9 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.88Value for money - 4.96Customer support - 4.86Functionality Pricing Starting at ₹80.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Gryphon ONE](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/) 4.7 [(9)](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.80Customer support - 4.44Functionality Pricing Available upon request Get Price ## Convin Pricing and Plans Starting price: ₹80.00 per month Free Trial Free Version Basic ₹80.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Convin Features - Popular features found in Contact Center Quality Assurance Customer Experience Management Employee Coaching Tools Quality Management Reporting/Analytics - More features of Convin Activity Dashboard AI/Machine Learning Alerts/Notifications Call Monitoring Call Recording Conversation Intelligence CRM Dashboard Feedback Management Lead Qualification Learning Management Monitoring Multi-Channel Communication Multiple Scoring Models Onboarding Performance Management Playbooks Quality Assurance Real-Time Data Recording Training Management ## Convin Integrations Exotel Integration rated 4.8 from 88 reviews Ameyo Integration rated 4.9 from 49 reviews ## Convin User Reviews Overall Rating 4.9 Ratings Breakdown 5 88% 4 11% 3 1% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 5.0 Functionality 4.9 VR Verified Reviewer Health, Wellness and Fitness 1001-5000 employees Used weekly for less than 12 months Review source Reviewed September 2023 User friendly interface: 4 Good : way to go! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of audits with the help of transcript. Cons: Searching the caller IDs manually and regional language audit efficiency. Read More SK Shreya K. Verified reviewer Health, Wellness and Fitness 5001-10000 employees Used daily for less than 12 months Review source Reviewed November 2023 What outstands for me is the CONVIN team! 5 A excellent tool for transitioning conversations into sales pitches, and the scripts are simple to follow. Our customer conversations are more successful, and having a script assures you don't forget anything. Convin comes highly recommended by me. It's a pleasure to work with the customer support team there. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in increasing conversion rates and getting back on track whenever a call is derailed by a customer. Convin provides many features and functionalities from the persopective of agents as well as managers. Cons: I have used many number of features this platform provides because my main role is to get the analysis of my calls. Read More gp george p. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 12 months Review source Reviewed July 2023 Lot of Potential - Convin can be a game changer 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: \- Ability to identify samples based on Key words- The AI audit engine Cons: \- THe AI engine is not high on Accuracy- Lot of teething issues Read More VU Vaishali U. Verified reviewer Education Management 5001-10000 employees Used daily for less than 12 months Review source Reviewed November 2023 Tracks for sales talks are being worked on! 5 Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs. Cons: No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team Read More KS Kanika S. Verified reviewer Education Management 10000+ employees Used daily for less than 2 years Review source Reviewed September 2023 One stop solution to Call audits and custom reporting 4 1\. One can use this platform to Manually Audit all the calls.2. Convin team can automate this process and give 100% Call auditing,3. Gives all the reportings; hence manual QA work becomes more accessible.4. Easily accessible to Excel reports Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This tool saves time while monitoring calls for thousands of employees in order to see the weak and strong parts of their client conversations and sales calls.While manual QA, Convin saved me time because it automatically routes calls to QA for call auditing. Cons: Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, rare technical glitches cause user calls to not surface immediately on the dashboard, but they usually do within a few hours. Read More SR Spoorthi R. Verified reviewer Real Estate 5001-10000 employees Used daily for less than 2 years Review source Reviewed December 2023 Provide amazing trends on teams! 5 coaching provided through convin is great! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time. Cons: I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls. Read More KK Kajal K. Verified reviewer Education Management 10000+ employees Used daily for less than 2 years Review source Reviewed December 2023 Wonderful Experience 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor. I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment. I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page. It was also useful for noting down objections that I couldn't overcome. Cons: Sometimes it works slow but overall the functionality is top level and the customer support team ensures that you get through the issues/challenges as soon as possible. Read More KP Kuldeep P. Verified reviewer Education Management 10000+ employees Used daily for less than 2 years Review source Reviewed December 2023 Convin levels up my sales! 5 Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Conversations captured by Convin can be easily rewatched. - The Coaching sessions are simple to implement and improve call quality. - A powerful search feature that allows you to find a call by its content, participants, or call contents (based on the transcript), as well as an advanced keyword search filter is something that I used everyday. - Has the ability to share a specific excerpt, which is useful for sharing with colleagues. Cons: Convin has nothing to dislike - I'm a huge admirer Read More sg suhas g. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 12 months Review source Reviewed September 2023 User friendly audit 5 The convin is helping me to understand the more detiled converstation of the coach with transcript and also it has helped me save more time on the audit with more accountability for the work as well With Real time feedback to the coaches it has helped improve the quality of consultaion as well Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed Cons: Few of the old audit Script has to be updated upto today's MarkNew sessions for the coaching needs to be updated on the convin dash board, SO that it will help our coaches to learn more better and improvise themself. Read More VH Vishnu H. Verified reviewer Information Services 501-1000 employees Used daily for less than 12 months Reviewed October 2023 Efficient AI aid for Quality Assurance!!! 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: The most efficient part of Convin is that it picks up the samples with definite issues, including the fatal errors made by the agents. It reduces the manual effort of picking the right samples that needs a look into. On the ongoing process, the AI score seems to resemble what we would do with the manual audits as well. This is a very positive sign. We were skeptical of what an AI program could input into our daily work but it's been proven again that the optimism should prevail at last and Convin is definitely a game changer for sure. Cons: Exploring certain features around Convin, I personally felt it would be ideal to give in the maximum potential to certain features like Summarizer. From what we've used, the Summary picks up efficient data of certain calls, and for some, it doesn't. If that feature could be improved that would be a great thing to work with and also would be a time-saving resource. If slight errors within the transcript and the Customer tracking could be rectified, it would make Convin a much more value-added resource. Read More Showing 1 - 10 of 232 Reviews [See All Reviews](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) ## Convin Popular Comparisons [CallTools vs Convin](https://www.softwareadvice.com/call-center/calltools-profile/vs/convin/) [Compare All Alternatives](https://www.softwareadvice.com/speech-analytics/convin-profile/alternatives/) ## Other Top Recommended Contact Center Quality Assurance Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **2** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1786) Recently recommended **0** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (918) Recently recommended **0** times Stuck Between Options? 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