Great investment for our customer focused teams.

D prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.

Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.

Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.

Nothing that I can think of makes me dislike this software.

Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.

It helps me as a team lead to see how my teams calls are going and what to train on. Helps me as a sales person also know how I can increase my efficiency.

It was also an amazing tool for me to be trained and getting up to speed quickly.

Integrates well and easy to use. To the point and effective for the use cases needed by myself and organization.

So far it is good and I am looking forward to seeing more what it can do for me.

The user interface is pleasing and easy to understand/navigate. The search abilities are pretty good too.

The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

I loved this pridcut because it gave me actionable insights into how I could improve as a sales rep.

The warning message at the beginning can be a bit abrupt but it's not the biggest deal in the world.

Its amazing, easy to use, and a great centralized tracker for all account based conversations.

Ease of use, salesforce integration, great brand and strong product innovation.

Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.

Sometimes the lagging or it not picking up the correct words.

Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software.

Gong is really good for helping you learn what you need to improve on. Really good for hearing how you sound and being able to go over with peers and improve.

It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

NICE offers the ability to integrate most communication channels in to a single agent interface.

When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.

Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50.

Nothing at this time that I dislike about this software.

Absolute worst implementation I have experienced. Ineffective account management.

The most important thing that I like about this software is that it is tracking everything you do.

This one is sleek looking, easy to use and the call/time tracking features are very useful. Probably the best software I've used for a helpdesk yet.

The software delivers on the promises. Easy to use, priced right and user friendly.

Also difficult to receive support...everything has to go through me (the admin) and it's been very disruptive to my day to day.

NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv.

Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.

Sometimes the information is a little difficult to locate. Customer service is hit or miss depending on the situation you are calling about.

There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not.

I like the flexibility to work from anywhere that there is a computer and an internet connection. I am glad that I do not have to have specific hardware.

Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.

The technical support is awful. You have to submit examples every day because the examples expire.

The software is so easy to integrate and can withstand many employees. It helps manage the teams effectively.

Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role.

Rejection of calls - it sometimes refuses your calls if your system doesn't pick up quick enough.

I use NICE in contact to receive calls from our client. I can say that the software is reliable and very easy to use.

Overall NICE inContact is a very user friendly software and I recommend it for any call centers.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.

US Dollar

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals.

Learn how companies like LinkedIn, HubSpot, Pinterest, and Twilio use Gong to win more deals, skyrocket rep success, and gain critical market intelligence.

LongDescription

Call Tagging

Meeting Management

Performance Management

Code-free Development

Sentiment Analysis

Natural Language Search

Competitive Analysis

Call Recording

Collaboration Tools

Sales Trend Analysis

On-Demand Recording

File Transfer

Assessment Management

Recording

Audio / Video Conferencing

Content Management

Statistical Analysis

Performance Metrics

Call Scripting

Training Management

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Correlation Analysis

Dashboard

Alerts/Escalation

Speech Recognition

Reporting/Analytics

Scheduled Recording

Feedback Management

Call Tracking

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Data Management

Search/Filter

AI/Machine Learning

For Sales Teams/Organizations

Sales Activity Management

Contact Management

Automatic Call Distribution

Communication Management

Deal Management

Video Conferencing

Automatic Outbound Dialer

Conversation Intelligence

Labor Forecasting

For Call Centers

Employee Scheduling

Contact Gong.io for a customized price quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

Gong.io

Live Online

Webinars

Documentation

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX to deliver truly remarkable customer experiences.

NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. 

With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.

CXone is a highly composable and customizable platform with industry-leading CRM integrations, over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

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