Supported Operating System(s):Web browser (OS agnostic)
Prodigal is a cloud-based solution that helps businesses manage debt collection, account receivables (ARs) and portfolio liquidation operations. It enables managers to track agent’s productivity, monitor calls with borrowers and provide training to employees.
The artificial intelligence (AI)-enabled system allows debt collectors to identify accounts with high recovery rate by evaluating various metrics including promise-to-pay (PTP), voice sentiments and reachability. Features of Prodigal include compliance management, sentiment analysis, performance tracking, communication management, quality assurance and more. Additionally, it allows administrators to configure workflows, generate custom reports and calculate propensity score.
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