About Verint Speech Analytics

Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. It enables professionals to identify market trends by analyzing customer feedback received via SMS, interactive voice response (IVR) systems, SMS or online surveys.

It offers a host of features such as customer engagement, data import/export, quality monitoring, communication and data storage management, analytics, compliance management and more. Verint Speech Analytics allows managers to analyze customer service agents’ performance, calculate customer churn rate, generate custom reports and run online campaigns. Additionally, supervisors can use the application to provide coaching to customer service agents based on...