# Castel Detect Live Software Reviews, Demo & Pricing - 2026 > Review of Castel Detect Live Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Castel Detect Live Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Castel Detect Live 2026: Benefits, Features & Pricing Wondering if Castel Detect Live is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Castel Detect Live 5.0 [(1)](https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/#reviews) Pricing Starting at $1.00 per month ### About Castel Detect Live Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat functionality allows supervisors to instantly communicate feedback and preempt agents during customer interactions. Castel Detect Live enables team leads to generate post call analysis, handle selective playback, capture disposition recordings, and generate call scores to automate quality assurance processes. Wondering if Castel Detect Live is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. ## Castel Detect Live User Interface ## Popular Castel Detect Live Alternatives Main Product Castel Detect Live 5.0 [(1)](https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) 4.7 [(221)](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.71Value for money - 4.84Customer support - 4.56Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) 4.7 [(551)](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.24Value for money - 4.55Customer support - 4.68Functionality Pricing Starting at $8.33 per month Get Price Alternative Product [Dragon Professional Individual](https://www.softwareadvice.com/speech-recognition/dragon-professional-individual-profile/) 4.0 [(240)](https://www.softwareadvice.com/speech-recognition/dragon-professional-individual-profile/reviews/) Ratings Breakdown - 3.90Ease of use - 3.63Value for money - 3.21Customer support - 4.05Functionality Pricing Starting at $300.00 one time Get Price Alternative Product [Sunoh](https://www.softwareadvice.com/medical-transcription/sunoh-profile/) 4.1 [(36)](https://www.softwareadvice.com/medical-transcription/sunoh-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 3.89Value for money - 4.20Customer support - 3.92Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [Descript](https://www.softwareadvice.com/speech-recognition/descript-profile/) 4.7 [(182)](https://www.softwareadvice.com/speech-recognition/descript-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.51Value for money - 4.34Customer support - 4.55Functionality Pricing Starting at $15.00 per month Get Price ## Castel Detect Live Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Castel Detect Live Features - Popular features found in Contact Center Quality Assurance Customer Experience Management Employee Coaching Tools Quality Management Reporting/Analytics - More features of Castel Detect Live AI/Machine Learning Audio Capture Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Scripting Call Transfer Compliance Management Concatenated Speech Contact Management CRM Customizable Macros Feedback Management IVR Knowledge Base Management Monitoring Multi-Language Predictive Dialer Queue Management Sentiment Analysis Speech-to-Text Analysis Voice Recognition ## Castel Detect Live Integrations Avaya Experience Platform Integration rated undefined from -1 review NiCE CXone Integration rated undefined from -1 review MiVoice Business Solution Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review ## Castel Detect Live User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used Castel Detect Live and would like to share your experience with others? Justin C. Verified reviewer Computer Software Used daily for more than 2 years Reviewed June 2018 I use this product to ensure real-time compliance with industry standards for my call center agents. 5 Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them. Cons: This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in. Vendor Response Justin - It has been a pleasure working with your team and we look forward to collaborating and delivering further efficiencies via automated keyword spotting for years to come. Replied June 2018 Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Contact Center Quality Assurance Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1787) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Castel Detect Live with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice