ClubManager Software


 

ClubManager is a cloud-based membership management solution designed for small and midsize training centers. It offers attendance management, class management, event management, scheduling and online registration within a suite.

ClubManager features membership management that enables users to manage communications throughout the member lifecycle. Members can book their classes using smartphones or front-of-house kiosk. The solution allows users to customize the solution as per their club brand and logo. Users can monitor attendance, retain members and calculate peak hour usage.

ClubManager features attendance reporting, which enables users to track member activity. The booking module allows members to book their sessions online using the mobile application.

ClubManager offers online support to its customers during business hours and free training using webinars and live demos for a year. With the help of open APIs, users can use the solution with other business systems such as accounting and customer relationship management. Pricing is per month.

 

ClubManager - Dashboard
 
  • ClubManager - Dashboard
    Dashboard
  • ClubManager - Class schedule
    Class schedule
  • ClubManager - Analytics
    Analytics
  • ClubManager - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

39 Reviews of ClubManager

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Alex from NoBull Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very happy customer

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Everything that we need from it

Pros

I like that it's so easy to use, can easily add new members, easy to add DD payment options and easy to see what's going on in the gym

Cons

Doesn't keep you logged in automatically. If you're not on the screen for a short period of time it will log you out

Review Source: Capterra
 

Euan from Future Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great system, easy to use and incorporates our collection services well.

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combines both of our collection systems

Pros

It is a very easy to use system which means it is easy for staff training and ensuring memberships are up to date. Changes and updates are easy to imply and works well with both of our collection systems.

Cons

We haven't really experienced many downsides to this system although we do not use the product for anything other than signing in members. We experienced an issues with card formatting for a while but this was quickly resolved.

Review Source: Capterra
 

Eoin from Sharjah Wanderers Sports Club
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Club Manager has vastly improved our service to our members, we couldn't live without it now.

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Pros

The transition from our old software to Club Manger was seamless. The Customer Support is also top class. All of our employees have marveled at the ease of use of the system. It's accounting features are a huge help to our accounting department and provide clarity and accountability on each transaction. Communication with our members is easy and can be done through many mediums. There are clear features which show each members details and the membership they have chose. It's clarity and ease of use has not only improved the service to our members but has also helped us keep track of payments and thus improved our revenue. The cost is of extraordinary value, especially considering the amount of money it saves us each month. It is a well planned and executed software and would be an asset for any company.

Cons

I can honestly say, after getting used to the system, I find it hard to fault any part of the service or software.

Review Source: Capterra
 

Andy from Greasley Sports and Community Centre
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Basic but cheap.

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New database for customers and is easy to renew customer's membership.

Pros

Very low price. Good basic database, and sign in system. Can add own logo. Scan cards are good and the till layout is ok.

Cons

Not very flexible with various products, particularly variable price products. Doesn't link with direct debit company very well (this could be on the DD company's side). If you offer several different memberships types starts to be time consuming to keep customer's profiles up to date. Analytics is not very detailed, and can be awkward and time consuming to find information you want (eg. I want details of a selection of products, not all of them I have to scroll through and make notes then enter info in to a spreadsheet.) The same when it comes to getting membership information but for the price wouldn't expect all this.

Review Source: Capterra
 

Dave from Life & Sole

July 2017

July 2017

First class gym and class software with great support

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Pros

Ease of use. Linked in with GoCardless DD System. Simple booking system for customers, who have no need to contact us to query their bookings.

Cons

Would like the ability to link to different bank accounts - One for the gym and one for the classes. Time out function should be able to be set by the user.

Review Source: Capterra
 

Gary from Miracles Wellbeing & Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Why didn't we buy this years ago!

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Tracking Key Business KPI's improving our prospecting and retention!

Pros

Keeps us real time up to date on all key indicators of our business from whatever platform we use anywhere! Without the introduction of Club Manager our business may well have disappeared - it revolutionised our approach and our results.

Great support and good on line tutorials.

Cons

Not many cons to be honest, in fact only one! - whilst the on line tutorials are good - the tutorials don't keep up to date with the latest releases.

Review Source: Capterra
 

Lucy from Evolve NCA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall an easy system to use and ideal for my business

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Full accounting for the business as well being able to track membership trends

Pros

Easy to navigate the screens and run reports. Customer service is superb - fast to respond, helpful and able to easily correct my errors!

Review Source: Capterra
 

Amir from EWF

February 2017

February 2017

Club Manager Saves Me So Much Time

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I have been using Club Manager for a couple of years now. I use it to run my martial arts school and also have another account to run my gym/fitness classes. It just makes my job so much easier and saves me a lot of time. I love the fact that the team are always adding new features and genuinely listen to feedback and make improvements. Highly recommend club manager

Review Source: Capterra
 

John from Lincoln Tri Club

February 2017

February 2017

Our Saving Grace

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We took on CM in 2016 to manage our database, and the system as not let us down, it has surpassed all out requirements and we still keep finding more things to integrate into our club. it manages our Membership database, monitors and takes payments through Go Cardless and Stripe. the booking module has allowed us to increase attendance at all our coached sessions, allowing members to see what's available. the pricing structure is clear, the customer support is first class, any enhancements are dealt with quickly with either a change to the system or an acknowledgment that it will be changed at the next review. CM always welcomes feedback and act upon it to enhance the system. It can't meet requirements for all but they're always looking at solutions to personalise. Couldn't wish for anything else.

Review Source: Capterra
 

David from Lifestyle fitness gym ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Club manager software

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Best thing we have purchased and done for our business. Freed up our time with this software keeping all our figures and notifications of non payers for memberships. We have purchased entry gate to work alongside this and about to add on online booking. We have used this for 6 years and still get help and ongoing support

Pros

Runs our business for us couldn't cope without it

Cons

Nothing

Advice to Others

Every gym needs it

Review Source: Capterra
 

David from Beckton Globe Youth Zone

July 2016

July 2016

Brilliant - adjusted for our needs has saved us lots of staff time!

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We are currently trialing at 2 of our 4 youth centres. It will replace our excel spreadsheet. We never realized how powerful the system is, it has allowed us to monitor attendance and given us many more stats on our members. It is a very powerful system!

Pros

That its easy to use and without any training the staff have worked out lots of ways it can be used for our youth centres.

Cons

Nothing - apart from I wish we purchased it sooner.

Review Source: Capterra
 

Jordan from Atlas Gyms 24/7
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Fantastic Service & Product

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Club Manager was extremely easy to set up. If an issue occurs a response is easily given within a few hours and it usually solves the problem.

Pros

Easy to use, intuitive, ease of accounting and readily available statistics.

Cons

Some statistics conflict with one another so may not update as quickly as some others.

Advice to Others

No

Review Source: Capterra
 

Lee from PT4U Ltd

May 2016

May 2016

Should have taken Club Manager on board from day 1

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The administrative time this software saves me is 'unmeasurable'. It has helped streamline my business and has helped change the way I run my club.

Review Source: Capterra
 

Angus from Brownes Boot Camp

May 2016

May 2016

nice and easy to use and a great back up team behind the scences if you need any help!

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I joined Club Manager for ease and a competitive rate. I enjoy the product and it's easy to use for my trainers to input information. Very happy. I advise all boot camps, health clubs and sports clubs to use this software because you will benefit a lot from it.

Review Source: Capterra
 

Judith from gymco

May 2016

May 2016

easy to use

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Cant delete old prospects.
When someone sets up 2 memberships one for themselves and maybe another for child the first account disappears.
Joint membership not connected to each other

Review Source: Capterra
 

Gaz from ZONE FITNESS

May 2016

May 2016

Brilliant Software!

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Great Software, Wayne and the team are fantastic. Always updating with new ideas to suit customers needs. cant wait for them to integrate this system for multi site use!

Review Source: Capterra
 

Matt from Atrium Fitness

May 2016

May 2016

Why use anything else

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We have owned our health club since 1992. Since then we have used a few different software companies to provide us a club management solution.

We got let down hugely by another supplier a few years ago and were in some trouble, so we turned to Club Manager, who pulled all the stops out and got us up and running with virtually no interruption. Since we made the decision to use Club Manager we have never looked back. The support is always first class and the product is developing all the time. In my opinion, Club Manager is the best and most cost effective Club Management software available, why use anything else?

Review Source: Capterra
 

Puneet from Simply Women

May 2016

May 2016

Amazing Software!

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I have been using Club Manager for a few months now and I have to say how impressed I am with it. It is so user friendly and you can tell it has been developed my someone who knows the gym industry. The fact that I can get it on my mobile, tablet and pc, is so handy for someone like me, as I am always on the move. Adding members is so easy and keeping an eye on the day to day running of the gym is very simple. The support team at Club Manager are always on hand to sort out any technical issues. It is by far the best system that I have ever used and I have been a gym owner for almost 7 years. Keep up the great work guys!!

Review Source: Capterra
 

Trudy from FGF Wellbeing Ltd

April 2016

April 2016

First dealings with Club Manager

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Customer service very good, always there to help. They don't mind how many times I ring or email to query. Very helpful.

Review Source: Capterra
 

Tricia from Slim Fit Life

March 2016

March 2016

Well designed and visually easy to read and track members and their attendance

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The customer service is great, they always get back with queries quckly and resolve issues promptly. The overview graphs help me get a snap shot of my gym and how it is developing.

I would like to be able to set the number of members I can see on a page as when I select 200 and then move between screens it defaults back to 20 everytime

Review Source: Capterra
 
 
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