I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!

[sensitive content hidden] !!! [sensitive content hidden] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!!

....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!!

The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again.

The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs.

I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code.

Serves the purpose for my business. Both in scheduling and in bookkeeping.

Good product for the money. Helps with tax info also

Not very user friendly. Users have trouble navigating the site initially

Our experience has been nothing short of amazing.

Esoft planner is the best scheduling system we have ever used. We totally love it.

We love everything about Esoftplanner from the program all the way to the support

I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well.

The ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology.

The reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses.