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eSoft Planner vs WellnessLiving
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.3 / 5
Value for Money
4.7 / 5
4.3 / 5
Customer Support
5 / 5
4.3 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
January 29, 2025
March 12, 2025
Pros/Cons
Pros
- I like that the staff is incredibly helpful and quick to respond to emails and help desk questions. I like that they have yearly trainings at multiple times to meet the needs of all users.
- Its easy to manage and it does exactly what we need it to. When I need help with anything the employees are always pleasant, knowledgeable and solve any issues we have.
- Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional.
Cons
- Memberships should begin on the first rental not when purchased. Teams option fails miserably.
- When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious.
- Been with them for appox 10 years and still using them...If I had a problem, I would.
Pros
- In my overall experience with WellnessLiving, I found it to be a comprehensive and powerful solution for managing fitness and wellness businesses.
- The fact that you can add goals and progress reports to your clients profiles is very helpful. Dashboard for business owner is an easy to use tool with great reports.
- Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me.
Cons
- Complaint: A real problem escalating issues or getting additional support when issues arose regarding the functionality, or features not working as expected.
- At the moment everything and the no contact from WellnessLiving - this is embarrassing.
- When adding new services, I have to go into each purchase option separately to add the service. This is a little frustrating, especially if you miss one.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
