It has been a very positive experience. Our coaches love the live links as they can have approval status and emergency information at a touch of a button on their cell phones. Once an initial account is set up, our parents are able to sign up returning athletes in a matter of minutes.

Familyid took all our forms and designed a registration for us in the beginning. It is easy to clone a registration, make any changes and have the next registration up and running with very little time spent. They listen to suggestions on improvements to their program and implements them. The internal fields were one of many wonderful improvements. I like how easy it is to send a note by clicking the "notify registrant" option. It has minimized the time it takes to complete the registration process. The report options are limitless.

It only uses PayPal so it doesn't link with our current student accounting software.

Since incorporating FamilyID into our registration process, the program has become a one stop shop for our athletic office staff, coaches, and nursing staff for anything concerning rosters, medical history, emergency information, etc. Signing up for a sport in the Point Pleasant Borough School District has become paperless for the majority of the registration process. Parents appreciate the streamlined approach to registering their son or daughter for his/her sport and are less frustrated with the ever grow amount of forms required to complete. The staff at FamilyID is quick to respond to any questions or concerns our office has. They will provide webinars, conference calls, and/or online trainings regarding anything specific your school needs. All student athlete required Information is accessible in the office, on the field, or at home

When updating for approval status the upload time can be slow.

Overall family ID has been great. One issue we are having this year being our second year using the program is that when families go in to create a profile for the upcoming new school year, they are having trouble understanding where to upload the physical. Therefore if they create a profile and dont have a physical at that moment to upload they come back later and seem to be confused. Then they create an entirely new profile! We are having an issue of multiple profiles per athlete per school year. Is there a way that if a profile is created in the students name for that school year already something blocks or stops them and lets them know they have a profile already? Maybe a notification pops up saying "Profile created for John Smith, if forgot log in info call tech support". This is a small things but those of us on the admin side having to sift through hundreds of profiles as it is, it is harder when an athlete has four for the school year ahead.

Organized all in one spot.

creating of multiple profiles per year per athlete creates more work on the admin end.

Efficiency, productivity, excellent records and ease of registration/data/payment collection.

Family ID's ease of use, customer support, and ability to meet the varied needs of our school district are most noteworthy. We recently implemented athletic fees/registration, transportation fees/registration, and iPad fees/registrations in a very short window. Kristen at FamilyID and the entire tech support team partnered with us every step of the way. 2,200 registrations/payments were made this year and we could not be more pleased with the product and professionals at FamilyID. Parents were able to resolve registration issues directly with FamilyID in a matter of minutes and and full registration and financial reports are provided to the District in real-time. We were given ample support in setting up registration and payment forms. Life became far easier for all stakeholders with the support of FamilyID!

The customer service is exceptional. They are always available and if I have to leave a message I received a call from them with in a very short time. I need to do reporting to reflect family caps and we worked something out in a very short time. The families seem to be responding to if very well too.

I find the software user friendly. It follows common sense thinking.

I would like the searching to be for the entire registrants not just on the current page