FamilyID is highly customizable to fit the needs of your business especially when considering collecting registrations and pushing out important information to families or clients.

Having all of the required information electronically, and at our finger tips, is outstanding.

Family ID was great and went above and beyond helping my secretary and myself promote and get the program set to our individual needs. It was so smooth  and was a big success.

The ease of using this electronic program allows you more time to do other tasks instead of organizing papers. This program is very user friendly and the customer support has been fantastic.

They have the best customer support and are always easy to work with. FamilyID even helped us expand the use of our program to make it a real value for the money.

The program provides great  flexibility to modify information, add documents and you can tailor it to your specific needs. The best part is the costumer support.

The efficiency and seamless operation of the software. Support staff simply the best.

Therefore if they create a profile and dont have a physical at that moment to upload they come back later and seem to be confused.

Because our district doesn't allow us to use PayPal for payments the last page is confusing for new families.

Completing all emergency contact info online and then accessing it remotely from the school facilities.

From the start until now, FamilyID has always been super helpful to our school and our users. They check in to see if we are having any issues as well as quick responses when we do have an issue.

Reasons for it:  1.  Everything completed no more going through piles of paperwork. Parents you register on your time not ours.

Working with FamilyID is a great experience and is allowing my camp business to provide a better product to my customers.

Allows the stakeholders to share and file information quickly in one safe location.

Great company with a great product. They regularly reach out to provide support to users and help with any personal needs that I have had.

Not to mention the time and money it cost to do this process by hand and with paper forms.

We still use the registration software tool and love the customer service and ease of use. It has streamlined our registration process and provides the report function is fantastic.

The software is flexible to our needs and extremely user friendly.

Very easy to use and set up. You can even get help setting up for a small price.

No more paper attendance. Another feature we love is being able to control who has access to the information/reports.

Great product, easy to use and make reports, fantastic customer service.

They respond quickly to questions or concerns. If we have a stumper, they follow-up with thoughtful out-of-the-box solutions.

It would keep things more organized for us. Also, when we scanned a physical form into the system, the print it scanned it in at was about 4 or 5 and when you zoomed it, it was distorted.

In addition, to being user-friendly the tech-support for the software is actually real as I get my questions answered from a knowledgeable professional who cares about my success.

I find the software user friendly. It follows common sense thinking.

This has been the best registration in my career as a school nurse.

FamilyID has been wonderful. This process has organized and streamlined our entire athletic department.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

US Dollar

FamilyID is an online registration solution designed to help schools and community programs invite participants, process payments and create custom forms to collect data on a centralized platform. Professionals can maintain an activity log to track changes made by families or organizations and access heath or emergency contact details in real-time.


FamilyID allows schools administration to assign student IDs and streamline registrations for events or activities such as language clubs, marching bands, field trips, athletics, fine arts, and more. Community organizations can track attendance, send notifications about absence to parents and collect payments via PayPal, Stripe and credit/debit cards. Additionally, professionals can manage waitlists and utilize customizable templates to create registrations for programs.


FamilyID offers mobile applications for coaches or instructors to track attendance, view rosters and access emergency details. The product is available for free or on monthly subscriptions and support is extended via phone, email and other online measures.


 


 



LongDescription

Surveys & Feedback

Payment Processing

Group Registration

Online Registration

Attendance Tracking

Communication Management

Refund Management

Registration Management

Attendee Tracking

Contact Management

Marketing Automation

Alerts/Notifications

Class Registration

Event Registration

Customizable Forms

FAQs/Forum

Knowledge Base

1000+

FamilyID

Live Online

Webinars

Documentation

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Session Notes

Real Time Analytics

Member Accounts

Employee Management

Electronic Payments

Personalization

Barcode/Ticket Scanning

Recurring/Subscription Billing

Real-time Scheduling

Mobile Alerts

Customizable Reports

Dues Management

Access Controls/Permissions

SMS Messaging

Progress Tracking

Contract/License Management

Group Scheduling

Credit Card Processing

Calendar/Reminder System

Invoice Management

Transaction History

Wait List Management

Attendance Management

Timesheet Management

Event Tracking

Customer Accounts

Sport Coaching

Customer Database

Class Scheduling

In-Game Analytics

Calendar Management

Customizable Fields

Room Booking

Member Database

Assignment Management

eCommerce Management

Scheduling

Data Import/Export

Multi-Location

Self Service Portal

Onsite Registration

Self Check-in/Check-out

Booking Management

Email Marketing

Mobile Access

Online Payments

Capacity Management

Membership Renewals

Real Time Data

Membership Management

Resource Scheduling

Client Portal

Event Scheduling

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

Real-Time Updates

Email Management

Website Integration

Visual Analytics

Customization

Activity Dashboard

Online Booking

Reporting & Statistics

Client Profiles

Reminders

Class Management

Automated Scheduling

Event Management

Availability Management

Visitor Management

Mobile App

Team Management

Billing & Invoicing

Event Calendar

Program Management

Website Management

Discount Management

Real Time Reporting

Customizable Branding

Member Types

Member Communication

Facility Scheduling

Contact Database

One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

FamilyID vs Upper Hand

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons