Gymdesk
About Gymdesk
Gymdesk Pricing
Micro Gym (up to 50 members): $75 / month Small Gym (up to 100 members): $100 / month Medium Gym (up to 200 members): $150 / month Large Gym (up to 400 members): $200 / month Enterprise - Contact us
Starting price:
$75.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Gymdesk
1 - 5 of 113 Reviews
Luke
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2021
Fantastic Software
Kris
Verified reviewer
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The Best Martial Arts Software out there!
I had started with a competing product and while it kind of did what I needed it was just... meh. I switched to GymDesk and could not be any happier - it does exactly what I was looking for in a school management software at a very reasonable price!
PROS- Easy to use - One stop shop - the creators have thought of everything - Simple for members - Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple
CONS- Would like a little more flexibility on the Design templates for the website - Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!
Reuven
Sports, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
An up and coming top notch tool for martial arts schools
So far so great! Very few complaints/frustrations from members during transition as opposed to previous softwares used like zenplanner etc... where every step was met with crashing apps and the like. Here we have a program that works right in every smartphone/computer’s browser. Just log in and access everything, including remote training videos, which right now are crucial. Would love to see some more features surrounding support for remote training, but considering the relative “newness” of the product and how great everything else has been for myself and my students - a solid A-!
PROSEasy setup (BIG) Automated Payment Processing Easy “on the fly” changes Beautiful schedule for website Booking and checkins Built in waivers/agreements/forms Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS
CONSLack of robust reporting Lack of configurable signup menu (users see a long list that you can’t organize by category, yet) A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting
Reason for choosing Gymdesk
Ease of use
Reasons for switching to Gymdesk
Too complex for my needs Constantly getting lost in menus Reporting numbers always wrong/different Payment processing felt like a prison sentence Ugly embedded scheduler Constant student complaints
Mark
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2022
TERRIBLE customer service and support--simply terrible.
Terrible. I am cancelling and going with the company's competitor. At least they provide a customer service phone number.
PROSIt is an OKAY membership management platform.
CONSGymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.
Reason for choosing Gymdesk
Originally, the pricing. However, as I have pointed out, there is NO savings at all and in fact Gymdesk ends up costing way more than its competitors.
Reasons for switching to Gymdesk
TERRIBLE customer service and constant upcharging or ghost charging; i.e. in other words their $75 a month plan that I selected was actually costing me [SENSITIVE CONTENT] or so a month and getting an explanation from someone at Gymdesk was nigh impossible.
Vendor Response
Hi Mark, While we do not provide live phone support due to our customers being in many timezones, we do provide extremely effective and quick one on one support via live chat, email, or a scheduled video call on demand. We responded promptly to your inquiry and addressed your concerns in under 1 hours time. Ultimately, it was a user error on your end that we helped you discover and resolve. We did everything in our power to address this and are sad to hear that you chose to no longer utilize our services. We take pride in our customer service as evidenced by the many other reviews here. Since this review was submitted before we could clear your misunderstanding regarding the charges, we hope you'll reconsider. Regardless, we wish you the best with your gym endeavors.
Replied November 2022
Angela
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Top Value
I am very pleased with our choice to go with maonrails. This system was initially meant for our yoga and fitness programs, but the benefits we are seeing in our karate programs is amazing. The students love how easy it is to use, they love the portal and payment option. The free website is easy to set up, with lots of choices to customize. We run a number of different classes using this program and it keeps us organized so we can focus on the classes rather than the back office. The report features are very helpful to keep each program separate. Overall, using this program has saved us hours of paperwork each week. It is the program we didn't know we needed until we tried it! Definitely would recommend giving it a try. Great customer service, great website and amazing tool to keep ranks, dates, payments, attendance and schedules organized!
PROSThe price was the selling point. Not the cost of the program, but the fact that there was not a tiered system for pricing. You know exactly what you are getting from day one! The program is also very easy to setup and use. The support is fantastic. Not being one that is up on all the latest technology, they took the time to walk me through things, step by step. They were answering my questions and assisting right away so I never had to wait.
CONSBeing in Canada, there are some features that cannot be used based on the payment processing company we use. There is none that allow same functionalities as in the US. I am sure it will be in a future update.
Reason for choosing Gymdesk
We were looking for a program with no additional/hidden fees for options. We wanted one price and know what was included without having to purchase/increase costs for updates. Wanted a no hassle program that would be user friendly for everyone.