SportsEngine is a cloud-based sports management solution for sports-event organizers. The software helps users manage operations, online registration, leagues organization and website design.

SportsEngine’s online registration feature enables participants to sign up for an event using email, Facebook and Twitter. Users can also register from mobile devices such as a laptop, tablet or smartphone.

SportsEngine’s Tourney feature enables team managers to use online schedules, scores and standings. Also, the feature provides real-time updates to users regarding changes in event venues and schedules.

The solution integrates with platforms such as Facebook, Twitter, MailChimp and OnlineDraft. SportsEngine comes with a mobile application for iOS and Android devices. The solution offers customer support via email, live chat and phone.



82 Reviews of SportsEngine

Overall rating

4.35 / 5 stars

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Showing 1 - 20 of 82 reviews

January 2019

MICHAEL from FFHA

Company Size: 10,000+ employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2019

worst software I've ever seen

It's crap.

Pros

nothing.

Cons

Absolutely impossible to use. Non existent customer service. No phone number available. Overpriced..

January 2019

Larry D. from Hamilton Relay

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

All together in one place!

Pros

I am able to easily see my kids practice and game schedule.. It even sends it to my Calendar for me! Fantastic!

Cons

I would like it to make changes faster. Sometimes when making profile changes it would take several minutes for the changes to show.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

SportsEngine is great for managing my friends Volleyball Club Team

Pros

My friend manages her Volleyball Club Team through SportsEngine. As a marketer, I use the system to help her stay on top of everything and SE keeps everything in one spot. It is super convenient.

Cons

I don't have anything bad to say about SportsEngine. It does everything pretty well.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Keeping track of my hockey enthusiasts

Really good experience, I rely on it quite a bit.

Pros

Has hockey game and practice schedules and locations for both of my kids, all in one place. Great organizer. Easy to access from a phone app.

Cons

Not that easy to synch with my Google Calendar. You have to be a techie to figure it out.

December 2018

Dr. Rob from Laurel Street Chiropractic and Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

December 2018

Program was a truly great assistence to any volunteer Org, Now looking for a new Program

It has great potential but whoever changed its support support need to get the boot.

Pros

I liked its flexibility and its ability to track payments.

Cons

Support, support, support. Went from greatest to worst. Especially becasue I am older am I like to talk to someone, and support times are great for east coast, tough for us up here in Alaska.

December 2018

Steve from VIP United FC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great registration software

Four years now of good customer service. Easy to use and my club loves it

Pros

Love that my teams can chat using this app and saving money which is important to my area.

Cons

I would prefer that they had a league and tournament scheduler

December 2018

kasey from Fellowship Pickering

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Awesome!

I would recommend this product for any sports leagues you are a part of or are running!

Pros

This is super cool product that I use with my basketball league. It has on there the schedule for each team, a section to chat with teammates, send messages to the entire league and show stats for the games.

Cons

Honestly, I haven't found anything in sports engine that I don't like.

December 2018

Marjorie from CenCal Cosmos

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Poor Customer Service

Pros

Only reason we went with SE is that they are dominating the sport making it impossible to use anything else.

Cons

If you are OK with a company that hides behind internet chat and email only for customer support then by all means use SE. If you are OK with pat answers to technical issues, use SE. If you need more than FAQs or chat to resolve issues or their pat answers do not take care of the issue then do not use SE.

December 2018

Joyce from Club Idaho Volleyball

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

Software is good but need better customer support

I have my information on the web site and the mobile app for the parents has been great. My only frustrations with it are the lack of support and the billing structure.

Pros

I like the registration features and the calendar and teams. There are some really good features to this software. It is a good price for what you get as well.

Cons

Customer support is not good at all. No phone support. Online chat is sometimes accessible and you have to schedule a call a week or so out and then sometimes they don't call you.

Tech support has some techs that know what they are doing and others that don't and mess up the programs already in place. Very frustrating.

Billing and collecting of money is very structured and not flexible at all.

November 2018

Kevin from Cadets

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Go to App for all Sports

Positive

Pros

Love this app. Allows me to communicate with parents on schedules, practices, fundraising and much more. Love being able to add a field or gym location allowing parents to click for directions.

Cons

So far so good. Everyone I know who uses this app seems to like it except for the crazy parents. You know who I’m talking about. ????

November 2018

Jon from SofterWare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Great Salesrep, Horrible, Clunky Interface and terrible email editor- stay away!

(There must be a limit above)... but there's more bad news: The registration form must be built by 'SportsEngine Engineers'. There's no way to modify it yourself, and when you do add fields, weird things happen and people can't complete the form. Also, don't add fields like "Parent2 Email Address"... because you would think that means that Parent2 would get copied on email and nothing is further from the truth. Also, the system doesn't recognize registrations from the same family (if they occur separately). The result? No way to calculate a 'Maximum Charge" (In our league it's max $300/family)... This just results in more time wasted explaining the limitations of SportsEngine to parents. The system is cobbled together from a bunch of different technologies... for example, the website editor is different from the registration system, which is COMPLETELY different from the payments system. SportsEngine Sales People... YOU KNOW THIS IS TRUE. DON'T DECEIVE YOUR CUSTOMERS INTO THINKING IT IS JUST ONE SYSTEM. The support is basically chat only, and very, very hard to get a hold of a live human being. Bottom line, we've been using this two seasons already, and this is the last one as far as I am concerned. (Note: We serve around 1,200 families across a handful of sports including basketball, baseball, softball, volleyball, etc.) So if you are still reading this and somehow still considering SportsEngine, absolutely make sure you are shown how to do basic tasks.

Pros

The ability to log in using Gmail is the saving grace of this software. I also like the admin edit mode (the only thing I like about the edit mode), where you can see what the website looks like as a user, and then change components of it. But that's about it.

Cons

Oh, where do I begin???

The HTML editor looks like it is circa 1997. It's was clearly designed for older computers- you can't even see what you are typing-not enough space. Also, What You See is DEFINITELY NOT what you get. For example, you have to know to hit the Enter key twice if you actually want a line space. Also, forget dropping or pasting pictures- you have to know HTML.

You have to have a degree in SQL programming to figure out how to pull reports. Worse, there is no common field (like a Google Search field) where you can enter in some piece of information... you have to select filter, then select the field, then select a list of operators... and so on... and this is just to find coaches who are registered for the Boys 3rd/4th grade division. it's so frustrating!

Then there are the things you can't do at all... like add an extra email address... This happens all of the time... As an admin, I get requests from parents to add another email address... and I CAN'T DO IT! Only the person who created the account can add additional notification email addresses, and even then (in at least one case) they still don't get emails form the system.

And the emails you do get have automatic advertising.... and are definitely NOT mobile friendly.

It gets worse from there- Coaches HATE, HATE, HATE using SportsEngine to try and upload schedules or even send messages to their team. They actually voted to go back to email.

November 2018

Conor from K-Motion Interactive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Very easy to use

Pros

Being very tech savvy, I appreciate ease of use. This doesn't waste time and can navigate through the software without issue.

Cons

When creating lists, there is quite the limit on list size. Overall, not too many cons, just little personal pet peeves.

October 2018

Rob from Alaska Youth Rugby

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

This Program has gone from first to worst

It started out a wonderful product that really helped. Now it is a cluster ... The telephone support was the outstanding best and made problems with learning the system surmountable. Now the support is chat and it takes a 5-7 day wait fro phone support.

Pros

I did like the quick response and the support

Cons

The slow response and the support. Support has now gone to chat when you can. More than likely overseas with no English skills.

September 2018

Bailey from Hoosier FC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Convenient Especially with Coaching Youth Team

Pros

The efficiency of keeping both parents and player updated on schedule of games and practices. The reminders are also helpful for everyone involved especially if coaching more than one team. Help with smooth and easy communication.

Cons

Had issues first getting it started and set up but after that it was pretty used friendly.

September 2018

Kimberly from Bishop Shanahan High School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

AWESOME WEBSITE AND CUSTOMER SUPPORT

Excellent experience. Easy for our teams to use and customer service is awesome.

Pros

Easy to use, easy to teach others. Customer Service is awesome.

Cons

Great program, easy to use. No complaints about the software.

September 2018

Chris from The Smart Marketing Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Makes Running a Charity Tournament a Breeze

It could not be better. From day one this was so simple and straightforward. I can't imagine a better system. And when they told me the price I just about fell out of my seat. I don't know how they can offer such a robust platform and service at these dirt cheap prices. A near-perfect experience.

Pros

It is so simple to use. The customer service is amazing and will get the framework of your site in place. From there, you just change the images and details, add a FB pixel, some Google Analytics, and you are ready for launch.

Cons

There are some slight limitations, such as not being able to integrate a custom domain (you have to use forwarding). Most of these limitations though are only on the admin side and if you ask customer service, they can make those changes on the developer side.

September 2018

Kip from Varsity Athlete

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

Database Doesnt Work They just take money

The customer service has become terrible. The database was flawless till the end of June and now simply does not work.

Pros

The program is a series of templates that you can manipulate for your specific organization.
The system is fairly robust in the options and ways you can get what you need done.

Cons

The database is not working. It has not worked for over two months. Clients who register I am not able to see nor have any idea who they are. They created a new area to register that should have simplified it, but that has not fully worked either.

The phone system doesnt work. If you call they tell you to go to the website and register for a chat or schedule a phone call, then it hangs up.

I have been on with support 4-5 times in the past 2 months and they have not resolved it and give you a canned response.

As of this date, my database still does not work and the customer support is very poor. Nor have they refunded any monies as I have asked.

August 2018

D. from www.lakeryouthfootball.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2018

Support is awful

My problem is with the non help on the weekends.

Pros

There are a lot of functionalities but it is not user friendly.

Cons

The support is fairly non-existent. They post that they have live chat available on the weekends. They don't. This is the third weekend it has not been available. Most of the people who are on Sports Engine are volunteers and need help on weekends - not during the week when they are working. Why post available hours as Saturday and Sunday when they are NOT AVAILABLE. Ridiculous.

August 2018

Gerry from Rubicon Ice, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

When in doubt go for the GOLD standard!

I am a long long long time user/patron of their product and I have had the best time dealing with their team of account managers and techs. The single best attribute of any company is their ability to take criticism and turn it into a change and a positive experience for the user/customer. They've grown and evolved. Most companies don't, let's be honest. I actually enjoy the interactions with them. I've grown to know some of the individuals that work there over the years and seen then not only excel but also be appreciated by the powers that be. They take a team approach to their employees. They also have fun with the sporting events like the Pond Hockey Tournament that they co-sponsor. SportEngine is a community not just a supplier/provider. I will likely always be an advocate and customer of theirs as long as they continue to evolve and nurture their relationships as they go.

Pros

What I enjoyed and valued most about SportsEngine's sites and software is ease of use and versatility. For someone who is tech savvy (one way of saying it) or someone who is functional at best on a computer this company has something for you in their product. You can easily modify and populate a website for the barely functional individual... or you can rock an excellent sports site with tons of integrations and modifications that are all accessible at your fingertips.

Cons

What I like least is so petty and idiosyncratic that it's barely worth mentioning. I would change things like adding anchors in texts on one page that can be linked from another page. Silly but it's small and maybe not worth fighting for. I would also like to see an appointment app that is solely SportsEngine and not a third-party integration that you add code from another site. Wish list.

August 2018

Melanie from Athletes Plus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy to learn and easy to use

My experience with this company has been very positive. This is the 4th website company I have used since I've been in business (10 years). With all other companies I had to email them with changes and then depend on them getting done correctly. It was not an ideal set up and was more expensive. However, the software was more complicated than my non-techy brain could handle. Changing to SportsEngine was one of the best decisions I have made. I can quickly make the changes as needed, and I didn't need to be a computer programmer to learn how.

Pros

This software did not take long to learn, especially with the assistance of the company. I love that it only takes me a few minutes to update information and replace pictures.

Cons

I haven't found anything I didn't like.