---
title: "Baseline Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Baseline. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Baseline is a good fit for you!"
source_url: "https://www.softwareadvice.com/sports-league-management/statstak-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Baseline Reviews

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[Overview](https://www.softwareadvice.com/sports-league-management/statstak-profile/)

Reviews

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# Baseline User Reviews

## Reviews summary

- Overall rating: 4.8/5
- Total reviews: 50

### Secondary ratings

- Ease of use: 4.7/5
- Customer support: 5.0/5
- Value for money: 4.9/5
- Functionality: 4.4/5

### Rating distribution

- 5 stars: 42 reviews (84%)
- 4 stars: 8 reviews (16%)
- 3 stars: 0 reviews (0%)
- 2 stars: 0 reviews (0%)
- 1 star: 0 reviews (0%)

### Most mentioned pros

- Having [sensitive content hidden] help get me rolling every step of the way, answering my questions, spending time on the phone, ensuring I get set up the way I want it to be.
- The AI feature is excellent for our instructors to be able to reschedule lessons and canceled or build events and lessons when necessary.
- The website is intuitive and allows me to make lots of edits easily.

### Most mentioned cons

- Workout Programming as it is not as user friendly as it should be to allow it to be more useful. If i want to adjust a clients workout, I can't update the block of future similar program days.
- After having to refresh the email or event does not save so that has to be done again.
- Also, every once in a while, when I am working to build something and a new update comes down and kills my progress, we call that getting StatSacked.

## Baseline customer reviews

Showing reviews 1-25 of 50 (page 1).

### Switching to StatStak is a no-brainer for any sports related business.

- Overall rating: 5/5
- Reviewer: Jason H.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I was skeptical at first when StatStak was brought to my attention but now that I have been a user for almost 2 years, I am a believer. It makes scheduling easy, saves my company literally thousands of dollars a year and integrates beautifully with my website.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Customer service is second to none. The whole crew is very attentive to details and quick to respond to questions.

#### Cons

There is a learning curve when you first use StatStak but once you are familiar with where everything is, the platform is a breeze to use.

#### Reasons for switching to Baseline

StatStak costs our company literally nothing to run. No monthly fees, no annual subscriptions.

---

### StatStak Rocks

- Overall rating: 4/5
- Reviewer: Rick B.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I like the front of my web pages and the flow and feel for my customers. Really need that payment plan option for my business.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Value, and the team is always making changes that help my business. Customer support is almost always on point and there to help

#### Cons

We run several camps that cost $600 - $1250, and we need to be able to bill for series with a payment plan. Also, every once in a while, when I am working to build something and a new update comes down and kills my progress, we call that getting StatSacked. Also, there have been a few times when we have been working and the page just drops - loses the web address and the screen goes white.

#### Reasons for switching to Baseline

cost and some better features, and the basically was done with EZ.

---

### Statstak review

- Overall rating: 5/5
- Reviewer: Jon B.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: October 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

great. Customer service is quick and timely

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Clients ease to use which makes the process easier for trainer.

#### Cons

As trainer hate day blocks wish easier..

---

### Baseline rocks

- Overall rating: 5/5
- Reviewer: Nock T.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: April 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Fantastic overall. Happy to leave our old platform that cost us time and money. The onboarding team has been great

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Handles our booking easily from a customer standpoint and readily can make changes. I also like that you can have multiple bank accounts for different businesses

#### Cons

Onboarding is a learning curve. But once you get in there and get to know how to use it it is pretty straight forward. The team has been great to work with.

#### Reasons for choosing Baseline

Fit our business model better and the sales team actually cared about our business

#### Reasons for switching to Baseline

It was horrible. Couldn’t handle the setup we had

---

### Knocksville 1st review

- Overall rating: 5/5
- Reviewer: Ben S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: July 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Our experience is overall very positive so far! Though, we haven't fully begun to utilize it with our clientele.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

We really like its clean and ready to use design with website integration. I'm excited to finally allow our clients to book private lessons online and register with a connected payment. We were unable to do so before.

#### Cons

So far the only real concern is that certain website design settings feel disjointed and hard to find.

#### Reasons for choosing Baseline

Recommended by our affiliates at USA Prime Southeast.

#### Reasons for switching to Baseline

system isn't built for baseball facilities

---

### Wheelhouse StatStak Review

- Overall rating: 5/5
- Reviewer: Brandon V.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

We have gotten a ton of positive feedback since starting! The staff is always willing to help you as quickly as possible and offers solutions to any issues that may arise. This is something that is greatly appreciated

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Extremely easy to use once you get going. Communication is fast and extremely helpful. [sensitive content hidden] is the BEST

#### Cons

The programming feature kicks kids out and then they have to restart from scratch vs starting where they left off with the numbers that they put in

#### Reasons for choosing Baseline

Payment was cheaper. Staff is very hands on. AI made it much easier to do scheduling

#### Reasons for switching to Baseline

Upperhand blamed my bank for late ACH payments to me. I purposely kept StatStak & Upperhand for 1 month to see if it was a bank issue and the results were very upsetting. They lied. I actually received 2-3 payments for every ONE payment from Upperhand. This often led to late payment fees and a ton of headaches on be backend for us. We actually really enjoyed Bridge since it was what we used for our strength tracking and more. However, having everyone in one place makes it more convenient for our clients

---

### Great Overall Platform

- Overall rating: 5/5
- Reviewer: Heather K.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: August 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Always responsive and attentive! Anytime there's been an issue or just overall general questions, customer service is clearly a priority.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Customer Service is great! Developing processes based on feedback has always been top notch. [sensitive content hidden] are a pleasure to work with!

#### Cons

The fees for high priced memberships or services is sometimes hard for the customer to swallow. But we understand that we are putting this on the customer instead of our business.

#### Reasons for switching to Baseline

To offset the business cost onto the customer

---

### Quality Software for Sports Businesses

- Overall rating: 5/5
- Reviewer: Garrett C.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall, being able to process payments, organize teams, and program for athletes bring great value.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The scheduling, programming, and website design are my favorite features. The ability to provide support for our customers while also feature what need for our business is great.

#### Cons

The membership creation can be tricky at times, but still convenient. Could allow for custom date starts.

#### Reasons for switching to Baseline

Needed to update our scheduling and payment software to something more modern and all in one.

---

### Fantastic! Awesome!

- Overall rating: 5/5
- Reviewer: Emmanuel L.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Extremely happy. Customer service has been on point every time I reach out. They take there time and make sure your questions get resolved.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease and player profile with stats. Overall customer service has been fantastic. Glad I made the switch

#### Cons

At first seemed overwhelming on using it but overall it became much easier and more user friendly. Nothing really bad to say

#### Reasons for switching to Baseline

Fees and website all in one. Makes life simpler

---

### The best software option for your sports facility.

- Overall rating: 5/5
- Reviewer: Damon F.
- Verified reviewer: Yes
- Industry: Sports
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: May 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Questions are answered the same day from my account manager and she works VERY HARD to make sure I am happy with the service. 10/10 would recommend to someone starting their own sports facility.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Team management and management of your trainers for baseball lessons is super simple now. Payment processing was also a real pain point for me before using baseline. Customer support is top notch. I can book time with my account manager weekly if I need to and they make sure ease of use is top priority for them. And since I don't pay a monthly rate the value for my money is next to none.

#### Cons

Membership management is a little wonky but I think it has to do with my learning curve if I'm honest but I have a call booked for that very thing.

---

### The BEST facility software for growing businesses!

- Overall rating: 5/5
- Reviewer: Jen M.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

We've been with StatStak for almost two years and have grown along with the software. The team is always willing to listen to our suggestions and help us when we need assistance. The BEST customer service around. We interviewed five other software platforms before choosing StatStak and it was the best decision.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It makes my facility so seamless and my instructors know where to be and when.

#### Cons

Can't wait for the app! That's the only thing we need!

#### Reasons for choosing Baseline

Ease of use, price points, easy to set up, amazing customer service.

---

### 180 Performance Center StatStak review

- Overall rating: 5/5
- Reviewer: Lukas S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: October 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It has been a much more customer-friendly site to use than our old site with Mindbody! It’s easier to use on our end as well and makes our jobs simpler! The only downside again that we have struggled with is the reporting! It is easy to create events and copy lessons from one week to the next, saving us steps in the process!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The simplicity and customization of the website is very user-friendly! It is easy to make changes and updates when you need to! The company is always making updates and changes to the functionality of the website as well which is cool to see and the team is awesome to work with! We also use it to house our travel ball team information which has been very easy to use!

#### Cons

The financial reporting has never really lined up with what our bank accounts say, which makes us nervous!

#### Reasons for switching to Baseline

We thought that StatStak would be easier and more efficient to use and so far I believe we were right!

---

### Helpful staff

- Overall rating: 4/5
- Reviewer: craig s.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: October 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Great the staff is very helpful, and available to assist anytime they are needed.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The ease of inputting programming, and the ability to edit it.

#### Cons

Trying to figure out what exactly was fixed when they did a bug update.

#### Reasons for choosing Baseline

The product matched almost everything we were looking for.

#### Reasons for switching to Baseline

Their product was VERY poorly maintained. The staff was NOT helpful when you were able to reach someone for support.

---

### StatStak for the Win!

- Overall rating: 5/5
- Reviewer: Rick T.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Love that our organization uses it, makes everything much easier to accomplish when running a big organization.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The ease of use for the website and the ability to track many teams for large organizations. It allows me to manage all of my players so easily.

#### Cons

The way the kids accounts get attached to parent accounts is a little wonky. It is hard to tell what account I am under and if im managing it as a parent or as their own account.

---

### StatStak review

- Overall rating: 5/5
- Reviewer: Katie R.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: October 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Communication is GREAT! Anytime I have an issue or a question the team is very quick to respond.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I like that I can do my scheduling and team management in one place. I also like the website design that they did for our business.

#### Cons

Scheudling could improve some. The developers are always making improvements so I know that this will happen soon.

#### Reasons for choosing Baseline

Price and scheduling options were better.

---

### Great platform!

- Overall rating: 5/5
- Reviewer: Chris L.
- Verified reviewer: Yes
- Industry: Medical Devices
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: October 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

A good amount of information in great detail about events.

#### Cons

Needs an easy Internal team messaging tool.

---

### Support team was fast and helpful

- Overall rating: 4/5
- Reviewer: Brian P.
- Verified reviewer: Yes
- Industry: Entertainment
- Company size: 201-500 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: June 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

When I ran into an issue, their support staff was quick, responsive, and able to resolve the issues in minutes via online chat.

#### Cons

No dislikes so far and all good based on my experiences to date.

---

### Baseline Software - Don't wait to give them a try!

- Overall rating: 5/5
- Reviewer: Lynn D.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall experience with Baseline has been great, they constantly listen to their clients and are always working on upgrades and improvements to the software.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Great software and value for the money. Along with great customer support. Migration from previous software was pretty easy.

#### Cons

Ability to fine tune payroll reports and have different pay structures fro example private lessons vs. camps and clinics

#### Reasons for choosing Baseline

Just seemed like a better alternative... They made the transition to their software very easy...

#### Reasons for switching to Baseline

cost and facility and team management options were a lot better than other software vendors we interviewed.

---

### Great for me and my customers!

- Overall rating: 5/5
- Reviewer: Colleen S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I love the customer service! I have a rep that I can text with any issue and she is super responsive and always helpful. The website is intuitive and allows me to make lots of edits easily.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love the customer ease of use of Baseline's mobile optimized website experience. It allows my site to appear on brand and allows me to make quick adjustments based on what we want to offer our customers, whether it be special Hours, training opportunities, camps or clinics. I love the easy messaging features that allow me to blast out specials via email or text. No add ONS and extras, just east point and click. There are so many things I really like about the platform and have never regretted making the switch!

#### Cons

The process of porting my client list over was tedious and months later is still taking fine tuning. That has been the biggest drawback but making the switch was a necessary evil to get the great functionality of this platform. no regrets!

#### Reasons for switching to Baseline

They couldn't customize the booking experience the way I needed and I also didn't like the website integration. Very difficult for my customers to book online which made the app a necessity but an extra step when trying to get customers to book ahead and buy memberships.

---

### Your perfect start up business scheduler

- Overall rating: 5/5
- Reviewer: Joey L.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall we love using this system, at no charge to us and minimal fees to clients it works out for everyone. Our competition uses nothing similar to this which puts us ahead when it comes to booking any of our services!

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Having a no cost system that works really well is great for businesses just starting out. Other services cost over $300 a month which adds up for new businesses. Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant. We never had a second though on if we were missing payments or if a membership did not roll over, our customers have been able to manage their own memberships and book a lesson or cage with ease!

#### Cons

Though the system gets updated a lot with improvements to make everything better, these updates can come in the middle of creating an event or writing a mass email causing me to start all over again. After having to refresh the email or event does not save so that has to be done again.

#### Reasons for switching to Baseline

Cost was around $300 a month plus they were taking a processing fee from the business on each purchase from a customer

---

### Best switch I could have made!

- Overall rating: 5/5
- Reviewer: Bryan S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: March 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Excellent for setting up lessons, developing camps, and allow allowing instructors access to edit and set their own schedules. The pay platform works very well and the AI feature is excellent and very helpful.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Great customer service and very easy to use for myself and my customers. The AI feature is excellent for our instructors to be able to reschedule lessons and canceled or build events and lessons when necessary.

#### Cons

As they progress, there are often little bugs that can cause a few issues, but they are usually fixed immediately.

#### Reasons for choosing Baseline

Better price and US based. More options with Baseline.

#### Reasons for switching to Baseline

My clients hated EZ as the purchasing platform and sign up was very difficult

---

### We named a membership after baseline we love it so much!

- Overall rating: 5/5
- Reviewer: Michelle S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

We came across baseline when we were with another company and not having a great experience. We switched immediately and the team had us up and running immediately!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I do like the customer service, the ease of use, and the value for money!! The payment processing system is also very smooth and efficient.

#### Cons

I didn’t find it faster!! Every question we ask is something they already have or something they can try to do. We love it!

#### Reasons for choosing Baseline

Once we talked to the representative we knew it was the right product. Wished we would have known about baseline first!

#### Reasons for switching to Baseline

They offered nothing once we got in the system and paid.

---

### I recommend!

- Overall rating: 4/5
- Reviewer: Lindsay S.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It is a lot to learn BUT, there is SO much you can do with this site and it really looks nice to the users.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

They work with you and have a designated person to assist with questions. They really do try to implement ideas to help your business thrive.

#### Cons

There have been some glitches along the way but, they’re always working hard to resolve these things as they arise and with any business that’s growing and evolving, there will be things to work through.

#### Reasons for switching to Baseline

More options, marketing looks better for customers overall and saves money.

---

### Very satisfied and excited about using Baseline

- Overall rating: 5/5
- Reviewer: Turner P.
- Verified reviewer: Yes
- Industry: Sports
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: May 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall, the experience in getting going with Baseline has been great. We've moved smoothly and fast. Appreciative of the customer support throughout the process.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

It's built specifically for my needs as a baseball facility owner, which is great. But the best part is the customer service and onboarding experience. Having [sensitive content hidden] help get me rolling every step of the way, answering my questions, spending time on the phone, ensuring I get set up the way I want it to be.

#### Cons

There are some limitations of the platform, specifically regarding structure, organization, and aesthetic. While it is built out fully for sports facilities, a little more freedom to build out the site as I want, rather than within the framework that Baseline provides, would be nice.

#### Reasons for choosing Baseline

More specific functionality for my business. Ease of use. No monthly payments, outside of fees.

#### Reasons for switching to Baseline

More functionality relevant to a baseball facility specifically.

---

### Great Product Even For a Tech Newbie

- Overall rating: 5/5
- Reviewer: Tony M.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: September 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Fantastic experience for a great value. We have been thrilled with the ROI since implementing Baseline!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Ease of Use is the biggest benefit for me. Couple that with affordability and great customer support and Baseline is a no brainer.

#### Cons

Technology as a whole can be a burden, but Baseline has simplified everything. When you get to a certain age it can sometimes be hard to adapt. Baseline made it simple.

## More reviews

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Baseline Reviews, Pros and Cons - 2026 Software Advice