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Recruit CRM vs Salesforce Service Cloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.1 / 5
Value for Money
4.8 / 5
4.2 / 5
Customer Support
4.9 / 5
4.2 / 5
Functionality
4.7 / 5
4.4 / 5
Last Review Written
March 5, 2025
March 15, 2025
Pros/Cons
Pros
- Very positive, we feel that they are always close to us. I hope that our integration with the payroll system can bear fruit and that you can use it, I think it will be magnificent.
- Fast onboarding and intuititive software with a lot of tailoring options. Being an entrepreneurial company, the speed of progress with the software is amazing, i.e. mobile app is a great help.
- In addition, they are constantly developing professional new features so this great ATS/CRM is only getting better and better by the month.
Cons
- The current downside of the tool is the customization of the email templates and the connection with other tools.
- Does not have a mobile app and sometimes it show error when loading.
- I have used Bullhorn, Crelate, and other software and have always been frustrated by the experience, lack features, and the time it takes to make edits or additions.
Pros
- As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.
- Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.
- This service helps provide quality care for a program that has tremendously changed our organization for the better.
Cons
- One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
