All Zendesk Explore Reviews
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Harrison
Verified reviewer
Marketing and Advertising, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed May 2016
A real disruptor in the BI dashboard space
I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime.
PROS-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans
CONS-Documentation hasn't caught up to improvements/features with the tool
Adrian Br
Used free trial
OVERALL RATING:
5
Reviewed January 2014
Fast and easy, very agile
Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!! It's a huge time saver, low maintenance tool. I strongly recommend for any BI analyst that needs to publish their data. Not only that, but after the connections are created(which is just a matter of clicking a few buttons and typing in an IP for databases, or just browsing your computer/google drive for a file), any non-tech user can pivot millions of rows of data in countless ways - Give power to your managers, and save yourself the time to create their reports - They can do it themselves just as fast as you, whenever they want. No more late night/weekend calls, since now they can pull their own reports in minutes. Schedule email reports, manage access to the data, create fast and easy dashboards, with next to no maintenance! It's definitely not as flexible as coding your own charts and your own webpage to show them on, but unless you enjoy writing and maintaining hundreds of lines of sql/javascript/css/html, save yourself the trouble and get this amazing tool - it is literally maintenace free!
PROSVery quick to work with, highly intuitive. Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write.
Evelyn
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed January 2018
Basic functionality and nothing more
Not worth the time investment - use your time wisely and implement a better BI tool.
PROSIt gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.
CONSThe way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.
Karim
Accounting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great platform
great and easy navigation on the platform with many options to choose from.
CONSSometimes it is slow but it can be due to computer ram
Heriberto
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
BIME is a BI producto with the right focus on how easy BI should be.
Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.
PROSVery nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes...
CONSThere are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME.
Vignesh
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Easy to use and analyze software, that can connect number of teams accross the organisation
Its very easy and friendly to use for big organizations with different teams working cross functionally.
PROSIt helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them.
CONSWe can as many as add ons on this software making it space conjested.
Gabriel
Banking, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
good data visualization tool
The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery
CONSI have no issue with the software yet besides that the software is expensive but the rest works fine for me
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
I would use BIME again
If you are stuck in the ice ages of excel reports and lots of copy paste then i definitely recommend. The are more robust options out there but they also have a higher price point
PROSThe more time analysts spend building reports the worse off your team will be in the long run. With BIME we had a great start each month with an auto-generated deck of performance results.
CONSThe integrations were tricky and we had a lot of sources to include.
karthik
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Easy to Use and analyze
Friendly to use this software where i am using from last 2 month.
CONScall quality issues and doesn't support international number.
Anonymous
11-50 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2018
Digital Reporting by BIME
BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement.
CONSCoomunity support is still a bit weak. Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.
Nicolas
Verified reviewer
Insurance, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Aucun support
Quand ça fonctionne c'est cool, les reportings sont clairs, l'utilisation est relativement aisée après une prise en main de quelques heures et cela fait gagner bcp de temps
CONSDepuis plus de 5 semaines, il est impossible d'avoir de réponses de la part du service support, alors qu'ils ont été racheté par Zendesk spécial support client... Motif la solution n'est plus mis à jour - pour un logiciel à 450 euros par mois, c'est honteux
Lucky
Automotive, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
No service desk without Zendesk
I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk.
PROSCan find all the details easily with any details available of the customer.
CONSEvery thing is good but some times working very slow,
Ritul
Automotive, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Zendesk Explore
Its is very easy to use. Extracting reports is very easy and calculating KPI is also helpful
CONSWhile making dashboards , there is a lag of some hours
Atusiimire
Banking, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
hard to export a report from this tool
The tool gives us an over view of Agent analytics and how they perform with clients hence allowing us to improve service delivery
CONSI have an issue with creating and exporting a report from this tool
Akanksha
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Managing Workflow
the over all experience is good
PROSIt make us to filter the data of our use, so that we can give the mote of the productivity and analyze the customer query.
CONSThe least thing i dislike about this product is it take time to update .
Larry
Verified reviewer
Writing and Editing, 1 employee
Used free trial
OVERALL RATING:
5
Reviewed April 2014
Easy Use
I've always found that basic analytics tools are handy, but will only show you so much and most of the data isn't needed. It's the exact opposite with Bime, it's been a very easy-going setup and all the data I need to see is only a click or two away. So far I've been very impressed with is user interface and overall inner-workings!
Layal
Computer Software, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Perfect for reports
Report visualization is very powerful. Very easy to use platform.
CONSIts a bit costly, but does the job if you have the budget
Kim
Used free trial
OVERALL RATING:
5
Reviewed May 2011
Impressed with what I have seen
So far I've just signed up for the free trial but I'm very impressed with what I have seen so far. It's been the easiest to use of all the solutions I have tested, and the only one with a direct connection to Google. Definitely planning to sign up for 3 months initially and maybe more in the future
Adrienne
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2018
I do not like the interface of this tool
I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.
CONSThe charts that generate are clunky. The interface isn't as visually appealing as I would like it to be.
Jason
Used free trial
OVERALL RATING:
4
Reviewed September 2010
Great tool
super useful tool with great features
PROS-google analytics connector -export options -nice interface -PRICE!!! So cheap!!
CONSfree trial has limited connections