Packback is excellent to integrate into Blackboard LMS and it promotes higher level thinking and community building among asynchronous students.

First, the AI used in the platform helps students develop quality questions and responses by checking content, grammar/conventions, and sentence structure. It models how to compose discussion questions that can be used in other formats. Second, customer service is outstanding.

At this time, the product works as I need it to.

It is horrible. No benefit, just a waste of time every week and a waste of $25 per student per semester for a crappy, poorly designed software. Never use it, please. Use anything else.

It's interesting to mess with the algorithm and see how dumb it really is.

It's a huge waste of money and is worthless. The design of the software and the algorithm is blatantly lazy. There is no quality check by the AI whatsoever, it is incredibly simplistic. You can write utter nonsense and get 100 points from the AI much easier than you can get 100 points by writing an actual high quality post (I know because I have tried both). It also incentivizes professors to be lazy and not actually read the posts. I even flagged my own post and nobody ever reviewed it; it was only reviewed by an AI bot and I just reposted the same nonsense I wrote before and still got my 100 points.