--- title: "Sticky.io Software Reviews, Demo & Pricing - 2026" description: "Review of Sticky.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/subscription-management/sticky-io-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Sticky.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/accounting/sticky-io-profile/reviews/)[Alternatives](https://www.softwareadvice.com/accounting/sticky-io-profile/alternatives/) # Sticky.io Review Custom quote 2 plans Wondering if Sticky.io is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Sticky.io 4.0 [(22)](https://www.softwareadvice.com/accounting/sticky-io-profile/reviews/) Pricing Pricing available upon request ### About Sticky.io Sticky.io is an intelligent revenue optimization platform built for mid-market and enterprise DTC ecommerce brands looking to get more value from every customer and transaction. It brings checkout, subscriptions, payments, retention, and revenue recovery together in one flexible platform, helping businesses optimize the customer lifecycle without piecing together multiple point solutions. Brands can use Sticky.io to build and manage straight-sale, subscription, free-trial, and hybrid offers; create optimized checkout experiences; increase average order value with intelligent upsells; manage recurring billing and subscriptions; and recover revenue from failed payments with AI-powered technology. Sticky.io also gives teams greater visibility into payment and customer performance through built-in analytics, while fraud prevention and retention tools help protect revenue and strengthen long-term customer relationships. The platform is designed for growing DTC businesses with more complex commerce needs than an out-of-the-box ecommerce platform can support. Its flexible architecture works with custom frontends and leading ecommerce platforms, giving teams greater control over offers,... payments, subscriptions, and customer experiences as they scale. Sticky.io is a strong fit for businesses that want to: • Optimize checkout and increase conversion rates • Grow AOV through upsells and offer optimization • Manage subscriptions and recurring billing at scale • Recover more revenue from failed payments • Reduce involuntary churn and improve retention • Gain better visibility into payment and customer performance • Support multiple business models and complex offer structures By connecting the systems that influence acquisition, conversion, payments, and retention, Sticky.io helps ecommerce businesses turn payment challenges into opportunities to protect and grow revenue. Do you work for Sticky.io? [Manage this product listing](https://www.g2.com/products/sticky-io/claim_requests/new?auto=true) Wondering if Sticky.io is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Sticky.io User Interface ## Popular Sticky.io Alternatives Main Product Sticky.io 4.0 [(22)](https://www.softwareadvice.com/accounting/sticky-io-profile/reviews/) Ratings Breakdown - 3.76Ease of use - 3.62Value for money - 4.58Customer support - 3.95Functionality Pricing Available upon request Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26687)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) 4.5 [(220)](https://www.softwareadvice.com/online-payment/authorize-net-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.39Value for money - 4.34Customer support - 4.37Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2080)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 3.86Value for money - 3.82Customer support - 4.22Functionality Pricing Available upon request Get Price Alternative Product [FastSpring](https://www.softwareadvice.com/accounting/fast-spring-profile/) 4.2 [(37)](https://www.softwareadvice.com/accounting/fast-spring-profile/reviews/) Ratings Breakdown - 3.70Ease of use - 4.03Value for money - 4.09Customer support - 3.89Functionality Pricing Available upon request Get Price Alternative Product [Nexway](https://www.softwareadvice.com/ecommerce/nexway-monetize-profile/) 4.7 [(6)](https://www.softwareadvice.com/ecommerce/nexway-monetize-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.50Value for money - 4.80Customer support - 4.0Functionality Pricing Available upon request Get Price ## Sticky.io Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version CRM + Checkout Pricing available upon request Plan includes: - 160+ payment gateways with intelligent routing - Multi-processor redundancy - Recurring billing with smart dunning - Drag-and-drop funnel & checkout builder - Campaign, offer & affiliate management - 400+ integrations & extensive plugin library - Full API & headless access Recovery Pricing available upon request Plan includes: - AI-driven retry logic - Decline-code-aware retries - AI-timed payment retries - Recurring billing with smart dunning - Standalone or add-on deployment - Integrates with supported commerce platforms - Performance-based pricing Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sticky.io Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Sticky.io Abandoned Cart Saver Access Management Accounting Integration Activity Dashboard Alerts/Notifications API Campaign Management Cancellation Management Case Management Catalog Management Chargeback Tracking Check Fraud Detection Client Portal Credit Card Processing CRM Cryptocurrency Processing Customer Database Custom Fraud Rules Data Discovery Data Import/Export Data Security Data Visualization Deferred Billing Discount Management Dispute Management Dunning Management eCommerce Management Electronic Payments Email Marketing Enrollments/Onboarding Financial Transaction Approval For eCommerce Fraud Detection Internal Fraud Monitoring Kitting Multi-Channel Marketing Multi-Location Multi-Period Recurring Billing Multi-Store Online Payments Order Management Payment Processing Product Catalog Promotions Management Real-time Alerts Real-Time Analytics Real-Time Data Real-Time Reporting Recurring Invoicing Reporting & Statistics Response Management Revenue Recognition Self Service Portal Shopping Cart Social Media Integration Subscription Management Subscription Plan Management Tax Management Third-Party Integrations Transaction History Transaction Monitoring Usage Tracking/Analytics Website Management ## Sticky.io Integrations authorize.net Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Wix Integration rated undefined from -1 review 3PL Warehouse Manager Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review See all 14 integrations ## Sticky.io User Reviews ## Sticky.io customer ratings - Overall rating: 4.0/5 - Total reviews: 22 ### Rating distribution - 5 stars: 10 reviews (45%) - 4 stars: 6 reviews (27%) - 3 stars: 3 reviews (14%) - 2 stars: 1 reviews (5%) - 1 star: 2 reviews (9%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.6/5 - Customer support: 4.6/5 - Functionality: 4.0/5 --- ### Very Easy to Learn and Use - Overall rating: 4/5 - Reviewer: Geraldine S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Enjoyed learn to use it so fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my opinion, it is a CRM that is quite complete and simple to use, which makes it accessible for different workers. No previous experience is necessary with the use of this CRM. #### Cons The notes that are the primary part of any CRM should have a predetermined template so that the representative's work is much faster and more effective --- ### Sticky review - Overall rating: 5/5 - Reviewer: LIAM O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good overall experience with sticky.io. The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The CC processing features are advanced but easy to use. Reporting and analytics are awesome. #### Cons Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing. #### Reasons for choosing Sticky.io Sticky.io is more expensive but far superior in how robust the system is. If you are building campaigns with multiple product options and upsells, then I believe this is the CRM to best meet your needs. --- ### Great to get started, but in the long haul needs for feature Uugrades or required - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch. #### Cons Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill. --- ### If you want to Scale, choose to partner with sticky.io - Overall rating: 5/5 - Reviewer: Blake G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale. #### Cons User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this. #### Reasons for choosing Sticky.io Customer Support mainly and the OGs suggested it over any others. I dont feel like we chose sticky.io but rather that we partnered with sticky.io. --- ### Sticky.io For Subscription Business - Overall rating: 4/5 - Reviewer: Elisa B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io. It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters. #### Cons It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report. My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the price per item. I am not a developer but I do have a bit of understanding that we are bending sticky.io (limelight) to do something we want rather than what it was designed to do. We started out using sticky.io in this way and unfortunately, we have minimal insight into the child products sold within the custom bundles. Without the insights, it is really hard for us to make a decision of changing how we sell our subscriptions. We can't really see what is going on with these specific products that make up the majority of our subscriptions. #### Reasons for switching to Sticky.io Reporting issues. --- ### Using any other software would be better - Overall rating: 1/5 - Reviewer: Dan S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They continue to ship software that I'd be embarrassed to present to my users. They have abysmal product design talent, poor attention to detail, and the quality of their engineering seems to match. I regret not asking myself if they'd ever shape up to be at the ranks of Shopify or BigCommerce in terms of their product quality before signing a contract with them. We've built a whole website around their solution, but we won't launch it because it would be an embarrassment to send users to their checkout, not to mention a pain to use their admin tool. Partnering with Sticky.io has effectively burned me out on my own business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's flexible, and you can basically represent any recurring e-commerce model you'd need to. #### Cons It's a poorer product than any alternative. Its design (UI and UX), engineering, and APIs are all mediocre at best. When considering picking Sticky.io as a partner, look discerningly at their product, their brand, and their new hosted checkout product, and ask yourself: "Will they ever wake up one morning and be a world-class product with a world-class brand?" #### Reasons for choosing Sticky.io We made a mistake assuming that we'd pay them all of this money and they'd give us something that would be worth what we paid. #### Reasons for switching to Sticky.io We were hoping to improve our site's user experience as well as our operations/admin experience. --- ### Review - Overall rating: 2/5 - Reviewer: Feras H. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It hasn't met my expectations and my Client Success Manager isn't very responsive. However, the customer support via chat and e-mail are great. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it is integrated with a lot of payment processors. #### Cons It's not self intuitive. It's hard to figure out features on your own. #### Reasons for choosing Sticky.io Felt like it was more related to my industries preference. --- ### Expensive and billing UI is a mess - planning to find a replacement - Overall rating: 3/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expensive, bad update process. (Updates during the day have caused issues and then those that pushed out the update leave for the day. Several updates have had to be rolled back leading me to believe you don't have sufficient test coverage. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like your support team. I have worked with [SENSITIVE CONTENT] for years and it's been a good experience. Other honorable mention goes to [SENSITIVE CONTENT]. #### Cons It's very difficult to look at billing history and see what charges are associated with a particular product the customer has purchased. It's so bad in fact that we chose to integrate instead of use your web interface to fix this issue. Happy to give you a demo of what it should look like in our opinion. #### Reasons for choosing Sticky.io Had no choice. See above. #### Reasons for switching to Sticky.io I had to. I had a deadline to migrate off our old billing platform and we were working with a marketing company at the time that only used your system. I didn't have time to build integration with both so I had to use your platform. --- ### Very easy to use! - Overall rating: 4/5 - Reviewer: Stephanie V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I very like it! I recommend it to anyone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about this software is its user-friendliness! It's easy to navigate and it updates hubspot accounts of our clients. #### Cons I think when it logs me out after a few minutes of not using it. It delays the process but I understand why the reason. Maybe extend it to a longer period of time than just after 30 mins I guess? --- ### Great Software - Overall rating: 5/5 - Reviewer: Austin O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! We've used it for over a year and has allowed us to scale our business greatly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best feature of sticky.io for our business was the cascade billing and the ease of use of the reprocessing of declines #### Cons The software is very expensive compared to other billing softwares --- Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/accounting/sticky-io-profile/reviews/) ## Other Top Recommended Payment Processing Software [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26687) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20689) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9306) Recently recommended **0** times [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) **4.3** (8545) Recently recommended **0** times Stuck Between Options? 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