123FormBuilder

RATING:

4.4

(170)

About 123FormBuilder

123FormBuilder is a cloud-based web form builder that enables businesses of all sizes to create surveys, forms, quizzes and polls. The platform comprises templates for job applications, donations, event registration, online bookings, orders and lead capture. 123FormBuilder lets users collect data, complete payments and optimize internal processes. 123FormBuilder allows users to create sub-user accounts by providing access to clients. Primary features of the platform include CSS customization, price calculation, coupon codes, questions based on conditional logic, graphic reports, customized templates, multilingual forms, real-time updates and multi-page forms. 123FormBuilder’s order form function creates coupon codes, custom calculations, markup and customized ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

123FormBuilder Pricing

Free Basic plan includes: 5 forms, 10 fields/form, 100 submissions/month, mobile support & even more features. Premium features pack: - payment integration for e-commerce forms with PayPal, Square, Stripe, Authorize.Net, Sage Pay, etc. (multiple processors allowed simultaneously) - custom form branding with domain aliasing - multiple sub-user accounts.

Starting price: 

$24.99 per month

Free trial: 

Available

Free version: 

Available

123FormBuilder enquiry form building
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123FormBuilder Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for 123FormBuilder

1 - 5 of 162 Reviews

User Profile

Md Jahan

Verified reviewer

Internet, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

An easiest form builder with modifiable attributes"

PROS

"123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect!

CONS

There are no severe issues, but it would be beneficial to update by counting the most recent features.

Dan

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

More than a form platform

Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.

PROS

The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool.

CONS

Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be.

Reason for choosing 123FormBuilder

The interface and easy user experience.Stable API support out-of-the-box.SMTP support and authentication.

User Profile

Jared

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2018

Does not integrate well with payment systems

The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing​ given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.

PROS

It was cheap and seemed to work at first. User friendly but in the end it was the worst choice we made in the last decade.

CONS

We use Square as our payment processor. After our first event and having over a dozen of participants show up that we were not expecting, we learned that the system does not properly notify when a participant has actually paid. The system showed that the payment was not completed when it had actually been completed. We were told that the reason for this was because it did not directly integrate with Square and that if the registration window was closed before the payment was complete, that the registration system would not show that any payment was made even if it was. We worked for hours with the team to see if this problem could be fixed but no solution was possible. If you collect payments DO NOT use this system! A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event. Because our events are planned based on the number of participants we ended up having to pay hundreds of dollars per event for last-minute housing, food, space, instructors, admission fees and more. By the time we had learned this, we had already opened up many more events and were stuck for over 6 months dealing with random people coming to our events and spending hundreds of hours verifying every registration with Square to see if payment had been made. About 30% of all registrations had incorrectly identified whether or not someone had actually paid and we were left to pick up the pieces​. RUN from this if you collect payments. Use something else.

User Profile

Amber

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed June 2022

123FormBuilder Overall Is Great

PROS

I like the many variety of designs that are offered with this software. It's easy to create forms, surveys, and the like. This software additionally has a lot of great templates.

CONS

I don't like that the fact that with all the great designs you have to pay the upgraded price; some of these should be made available. Although it's easy to create surveys, forms, etc., I've found another software that's easier.

Reasons for switching to 123FormBuilder

I find Survey Planet easier as far as creating surveys, and having a nice variety of templates. I also like the fact I'm able to re-use any previous surveys I created so it won't be so much work.

Lana

Verified reviewer

Public Relations and Communications, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Simple form with many functions!

PROS

I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.

CONS

I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.