AskNicely Software


 

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.

AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.

Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.

AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.

 

AskNicely - Sample survey
 
  • AskNicely - Sample survey
    Sample survey
  • AskNicely - Executive dashboard
    Executive dashboard
  • AskNicely - Process builder
    Process builder
  • AskNicely - Dashboards
    Dashboards
  • AskNicely - Responses
    Responses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

31 Reviews of AskNicely

Showing 1-20 of 31

 

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Ashley from Melbourne Osteopathy Sports Injury Centre
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very simple interface. Great usability. Could do with a few more customisation options.

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A quick snapshot of useful client feedback as well as a simple way to track client satisfaction across our business.

Pros

It was simple to setup and start using. Within one day it was providing a useful snapshot of data allowing trends to be uncovered.

Cons

It lacks the ability to customise who the survey gets sent out to. For example, in our practice, it would be great to be able to send this survey out to only new clients. Our regular clients are already likely to be promoters.

Review Source: Capterra
 

Elissa from Pronoun

August 2017

August 2017

Helps keep the support team on track

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Pros

This survey is a really fast, easy way to get continuous feedback about our product. Users answer frequently and honestly, and we use their responses to implement new features, make improvements to existing features, and learn more about our user base.

Cons

I wish it was easier to search through the responses -- it can be a little tricky to find past responses, and it would be nice to be able to search how many times a certain word came up, for example.

Review Source: Capterra
 

David from Premier Sports Camps, Inc.

February 2017

February 2017

Great company. Great service

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I love working with Asknicely. Looking forward to new features - very easy to use and review all your reviews.

Review Source: Capterra
 

Maria from First Care Clinics
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Service for Customer Feedback

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Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,.

Pros

Simple and to the point.

Cons

I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh!

Review Source: Capterra
 

Barrett from First Care Clinics

January 2017

January 2017

Good product - Need more customer support

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We've used them for nearly 2 years and they have been a great resource. However, it's still unclear who to discuss customer service issues with.

Review Source: Capterra
 

Barrett from First Care Clinics

November 2015

November 2015

Easy to use

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Pros - Great tool for implementing NPS into your operations.

Review Source: Capterra
 

Nilson from Master Touch Pool Services

October 2015

October 2015

This actually works

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This Actually works im pleased with the software so far.

Review Source: Capterra
 

Colart from Velox Innovation

October 2015

October 2015

Easy to use... and useful

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Simple to use feedback tool... valuable feedback.

Review Source: Capterra
 

Sam from Post Planner

October 2015

October 2015

AskNicely Rocks!

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It puts one of the - if not the most - important metrics front and center. It integrates easily into the systems we use including Intercom and Slack. This integration allows us to be more responsive and take action in real-time.

The website embeddable widget is sweet too! The onboarding and migration were a breeze. The customer service team proactively reached out to us with minor tweaks to our settings to improve our success rate. Go figure! Real world personalized service in this day and age? I would highly recommend AskNicely on it's solution alone! Don't hesitate - you won't regret it.

Review Source: Capterra
 

Florian from Gooquiz Sarl

October 2015

October 2015

Customer satisfaction monitoring in 2 minutes !

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AskNicely adress in a beautiful and simple way the monitoring of general customer satisfaction. If only all B2B solution were made that well!

Review Source: Capterra
 

Kelly from KM fashion

October 2015

October 2015

Highly recommended

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I highly recommend Ask Nicely for sending surveys and gaining customer feedback

Review Source: Capterra
 

Tom from Infrared Tools

September 2015

September 2015

Great simple powerful

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We are new to NPS and this software has answered many logistics for us. The staff was very helpful and developed connectivity to Zapier which has helped our integration even more.

Review Source: Capterra
 

Glen from My Tours

September 2015

September 2015

Super simple to use and results immediately

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Incredibly easy to set up and link tour Mail Chimp list. Once done we had surveys sent out immediately and response back. Magic!

Review Source: Capterra
 

Bryn from Satellite Media

September 2015

September 2015

If you need NPS, look no further

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I manage a community of 30K subscribers and needed a way to determine Net Promoter Score for stake holders. I went with Asknice.ly and was thoroughly pleased with the decision. The solution is clean and simple and easy to configure and intuitive. And I think the end users liked the simplicity too... our first email blast achieved a 33% response rate, which is unheard of for typical email campaigns. Would definitely recommend Asknice.ly if you need a quick, easy NPS.

Review Source: Capterra
 

Tora from Billabong Group Australia

September 2015

September 2015

Simple & Easy to use

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Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform.

Review Source: Capterra
 

Terry from Pinnacle Forum Arizona

September 2015

September 2015

Impressed with simplicity yet highly relevant use.

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Pro - metrics, ability to segment, and auto send.

Con - not able to edit/update list

Review Source: Capterra
 

Tom from Synacy

August 2015

August 2015

Ask Nicely for internal staff NPS and external customer NPS

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I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective.

I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated.

Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort.

Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience.

Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions.

When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers.

All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

Review Source: Capterra
 

Dan from Neovation Corporation

July 2015

July 2015

Solid NPS Tool

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We've tried a few, and AskNicely is by far the slickest. While its missing some key analytic features still, they are on the roadmap.

Review Source: Capterra
 

Scott from Yellow Pencil

July 2015

July 2015

Easy to use, great customer service

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We just started using AskNicely but have been very impressed with the product. It's flexible allowing you to send NPS surveys in various ways (we're using transactional NPS). We were setup in minutes, able to get answers to questions quickly, and are already collecting everything we need from it. Highly recommended.

Review Source: Capterra
 

Sean from Slingshot

July 2015

July 2015

Great Team, Great Service!

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We had recently switched to AskNicely and I've been happy with how much easier it is to organize our surveys when submitting new recipients. We're even able to customize our uploaded data for better organization! With other NPS services in the past I had to take extra steps to get my data uploaded to get that exact formatting; I had to go through step after step to get what I needed. Now I don't have to worry about a thing with AskNicely. It's simple, it's straight forward, then it's done and I can focus on looking at results. You can even receive weekly updates by email with those results, making NPS updates regularly available.

The layout of their page is easy to understand and sleek. The Dashboard is very helpful with visual graphs, and it even does half of the calculations I used to do manually! We're able to filter out any segment we require for a higher degree of precision data. This is an absolute necessity for us and I'm sure it would be more than valuable for others. I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process.

The surveys themselves are visually pleasing. No 20-step process, this survey will get exactly what you require, and that's your NPS. You can schedule your surveys whenever and however you want them to be sent and in increments rather than all at once. Giving you more control over how you're heard is fantastic.

To top it off, the AskNicely team is phenomenal! They're so helpful and understanding and are able to respond very quickly. They're talented and I've even had them make changes to their website (on the spot!) just to meet our needs! They're very open to new ideas for improving their service, too.

Overall, these guys really deserve the 10!

Review Source: Capterra