AskNicely Software


 

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.

AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.

Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.

AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.

 

AskNicely - Sample survey
 
  • AskNicely - Sample survey
    Sample survey
  • AskNicely - Executive dashboard
    Executive dashboard
  • AskNicely - Process builder
    Process builder
  • AskNicely - Dashboards
    Dashboards
  • AskNicely - Responses
    Responses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

89 Reviews of AskNicely

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Olivia from Net Health
Specialty: Health Care / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Helpful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The ability to randomly survey customers on an on-going basis during a course of time was the main reason we purchased this product, which it does well. Customer support has been extremely helpful to work through issues. Responding to those who take the survey through the platform is helpful. Since we use Hubspot, the integration is extremely helpful.

Cons

There seems to be a lot of quirks that we've run across, and it's not as intuitive as I had hoped for. Customer support is awesome in helping for overcoming unexpected issues and questions that come up for us.

Review Source
 
 
 
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Danica from Active Collab
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Overall a great product and a pleasant experience

Ease-of-use

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Pros

It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

Cons

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

Review Source: Capterra
 

Joel from Imprev, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent NPS software with unique features that deliver

Ease-of-use

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We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Pros

Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

Cons

My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

Review Source: Capterra
 

Al from KeepTruckin
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

It is a great way to find out about your customer's feedback.

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Learnt what our customers feel about our service.

Pros

The smart and intuitive design to gage to customer feedback. You get to hear from different segments of market, at different times. It helps you analyze when and where your customers need attention.

Cons

You can very easily get survey fatigued. NPS needs to be sent multiple times to a business to see how they are doing during each phase.

Review Source: Capterra
 

Jorge from Unleashed Software
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Nice, usual as expected

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Great customer response and make us on track to find out what our users really like and dislike from our product

Pros

it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons

Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Review Source: Capterra
 

Pedro from Freelance

April 2018

April 2018

Platform is generally unintuitive

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Upload customers via API, get their NPS scores and comments, then can engage with them.

Pros

Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Cons

Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform.

Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review.

Review Source: Capterra
 

Ashley from Embark Vet

April 2018

April 2018

Easy to use.

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Pros

The ability to edit comments and post only the ones that are positive and that will help our company.

Cons

Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed.

Review Source: Capterra
 


April 2018

April 2018

User-friendly software that is providing high value metric

Ease-of-use

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We know how likely our customers are to recommend our company, we also can make deduction on our happiest customers. It is also useful to choose the customers we want testimonials from.

Pros

Ask Nicely is very easy to use, the NPS score is easily understandable and the leaderboards are great!

Cons

When you want to dig deeper into the data you have, it's not easy to select the criteria you want to.

Review Source: Capterra
 

Leo from CrowdRiff

April 2018

April 2018

It works well for us. It does what it says it does.

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Pros

Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

Cons

The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups.

Review Source: Capterra
 


April 2018

April 2018

Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?

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Pros

AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters.

Cons

The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey.

Review Source: Capterra
 

Lukasz from DreamCommerce
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Easy to use NPS software, which works in everyday use

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Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

Pros

Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

Cons

It is not very responsive in the terms of error feedback.
Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

Review Source: Capterra
 

Barry from Chillibreeze

April 2018

April 2018

I was good and very responsive

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Pros

Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response

Cons

the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily

Review Source: Capterra
 


April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Cons

More complex reporting is needed, the current reporting is somewhat simple and works. But would be good to run more complex reports

Review Source: Capterra
 

Gary from Hirepool

April 2018

April 2018

A great team, a great product, and responsive to customer feedback.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users.

Cons

I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

Review Source: Capterra
 

Leon from Genesis
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

such a great way to have automated feedback from our members

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feedback from customers with very little effort or input on our behalf.

Pros

the automation of customer feed back. It's very hands off. Everything is taken care of automatically... The only time you need to get hands on is when a problem has been highlighted by a member.

Cons

scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

Review Source: Capterra
 

Adele from Veridia
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The software is pretty slick although not completely self explanatory

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we know our NPS

Pros

modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D

Cons

for a newbie, some features are hidden deep inside settings, and there could be handy popup guides to help somebody who is unfamiliar with the program, use it better and to their full advantage.
I had help from the customer support team, who were trying to move me from a trail to a paying plan, so i can't say what the support is like once you are paying. Without the help i had though, i wouldn't know where to set half of it up.

Review Source: Capterra
 

Merita from Unleashed Software
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Important data with little effort.

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Pros

The information it provides, the whole process, the concept is great, the UI is clear and simplified.

Cons

Navigating is not always as clear as it should be, thought it might be how our admin sets up the filters.

Review Source: Capterra
 

Steph from Rehab Management

April 2018

April 2018

Overall it is good, i just find it difficult to filter some of the info i specifically need

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a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly

Pros

simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to.

Cons

As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.

Review Source: Capterra
 

saad from KeepTruckin

April 2018

April 2018

Great insight to how our Customers feel about our business and service.

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Providing visibility into what our customers feel about our Service.

Pros

The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

Cons

I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option.

Review Source: Capterra
 

Daniel from Inflite Experiences
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

AskNicely is the best NPS software I've worked with.

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Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers.

Pros

Its ease of use and nice, clean layouts. Its also really easy to respond to reviews.
The automation makes a big difference and I enjoy how hands off it can be.

Cons

It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Review Source: Capterra
 

Katherine from TechStyle Fashion Group- Fabletics

April 2018

April 2018

Great! The team has been helpful and responsive.

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Understanding of Customer Experience provided in our stores.

Pros

Th ability to see data in real time. I am looking forward to be able to see Retail results separate from the Fabletics group.

Cons

Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location. For example, if a District manager wants to pull all comments for their store set, that would be a great feature and save them time.

Review Source: Capterra