AskNicely software


94 reviews(4.5/5)
94 reviews(4.5/5)

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.

AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.

Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.

AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

94 Reviews of AskNicely

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  • Jonathan from DriveCentric

    Number of employees: 11-50 employees

    August 2018

    AskNicely is a rock solid NPS software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's be a great experience overall, got started quickly and started to get quality feedback on Day 1!

    Pros

    What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome!

    Cons

    I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Helps monitor how satisfied your customers are

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to set up and get started and has a nice user interface. I'd recommend and use this service again.

    Cons

    For the most part, it did everything we asked of it to do. I suppose the features are a bit limited, however, you can upgrade to use additional features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Real time feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates

    Cons

    NPS isnt the best indicator of success. Customers don't like to do it and European clients have a different interpretation of success

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Outstanding Product, Necessary for Customer Feedback and Advocacy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced.
    * Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen.
    * The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users.
    * You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide.
    * Responses are easy to track, and the data displays are easy to read and readily accessible.
    * This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you.

    Cons

    * If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Danica from Active Collab

    Number of employees: 11-50 employees

    April 2018

    Overall a great product and a pleasant experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

    Cons

    The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joel from Imprev, Inc.

    Number of employees: 11-50 employees

    April 2018

    Excellent NPS software with unique features that deliver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

    Pros

    Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

    Cons

    My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Al from KeepTruckin

    Number of employees: 201-500 employees

    April 2018

    It is a great way to find out about your customer's feedback.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Learnt what our customers feel about our service.

    Pros

    The smart and intuitive design to gage to customer feedback. You get to hear from different segments of market, at different times. It helps you analyze when and where your customers need attention.

    Cons

    You can very easily get survey fatigued. NPS needs to be sent multiple times to a business to see how they are doing during each phase.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jorge from Unleashed Software

    Number of employees: 51-200 employees

    April 2018

    Nice, usual as expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer response and make us on track to find out what our users really like and dislike from our product

    Pros

    it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

    Cons

    Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pedro from Freelance

    April 2018

    Platform is generally unintuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Upload customers via API, get their NPS scores and comments, then can engage with them.

    Pros

    Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

    Cons

    Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform.

    Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from Embark Vet

    April 2018

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to edit comments and post only the ones that are positive and that will help our company.

    Cons

    Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    User-friendly software that is providing high value metric

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We know how likely our customers are to recommend our company, we also can make deduction on our happiest customers. It is also useful to choose the customers we want testimonials from.

    Pros

    Ask Nicely is very easy to use, the NPS score is easily understandable and the leaderboards are great!

    Cons

    When you want to dig deeper into the data you have, it's not easy to select the criteria you want to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leo from CrowdRiff

    April 2018

    It works well for us. It does what it says it does.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

    Cons

    The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters.

    Cons

    The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lukasz from DreamCommerce

    Number of employees: 51-200 employees

    April 2018

    Easy to use NPS software, which works in everyday use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

    Pros

    Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

    Cons

    It is not very responsive in the terms of error feedback.
    Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Barry from Chillibreeze

    April 2018

    I was good and very responsive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response

    Cons

    the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

    Cons

    More complex reporting is needed, the current reporting is somewhat simple and works. But would be good to run more complex reports

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gary from Hirepool

    April 2018

    A great team, a great product, and responsive to customer feedback.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users.

    Cons

    I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leon from Genesis

    Number of employees: 201-500 employees

    April 2018

    such a great way to have automated feedback from our members

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    feedback from customers with very little effort or input on our behalf.

    Pros

    the automation of customer feed back. It's very hands off. Everything is taken care of automatically... The only time you need to get hands on is when a problem has been highlighted by a member.

    Cons

    scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adele from Veridia

    Number of employees: 11-50 employees

    April 2018

    The software is pretty slick although not completely self explanatory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we know our NPS

    Pros

    modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D

    Cons

    for a newbie, some features are hidden deep inside settings, and there could be handy popup guides to help somebody who is unfamiliar with the program, use it better and to their full advantage.
    I had help from the customer support team, who were trying to move me from a trail to a paying plan, so i can't say what the support is like once you are paying. Without the help i had though, i wouldn't know where to set half of it up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Merita from Unleashed Software

    Number of employees: 51-200 employees

    April 2018

    Important data with little effort.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The information it provides, the whole process, the concept is great, the UI is clear and simplified.

    Cons

    Navigating is not always as clear as it should be, thought it might be how our admin sets up the filters.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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