--- title: "AskNicely Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AskNicely. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AskNicely is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/asknicely-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [AskNicely](https://www.softwareadvice.com/survey/asknicely-profile/) / AskNicely Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/asknicely-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/asknicely-profile/alternatives/) # AskNicely User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 68 reviews (67%) - 4 stars: 24 reviews (24%) - 3 stars: 8 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned cons - The product is fine, but their practices are unethical and they are unreasonable in dealing with customers who don’t want to auto-renew. - We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. ## AskNicely customer reviews Showing reviews 1-25 of 101 (page 1). ### AskNicely is the best NPS software I've worked with. - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be. #### Cons It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it. --- ### Outstanding Product, Necessary for Customer Feedback and Advocacy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. * Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen. * The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users. * You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide. * Responses are easy to track, and the data displays are easy to read and readily accessible. * This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you. #### Cons * If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting. --- ### Great in theory - Overall rating: 3/5 - Reviewer: Arwa A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Okay! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It is great to hear the good feedback from pateints #### Cons All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us --- ### The product actually delivers what it says it's going to deliver. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked! #### Cons I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry. --- ### Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs? - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters. #### Cons The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey. --- ### Great software for seeing how your customers REALLY feel about you. - Overall rating: 5/5 - Reviewer: Shaun B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use interface that has a really easy to manage integration with Salesforce. We use this tool to verify customer satisfaction for all of our clients and the results and feedback have been incredible! #### Cons A little pricey for what is offered, but valuable information nonetheless. Being able to filter on multiple options on their dashboard would also be very useful. --- ### Overall a great product and a pleasant experience - Overall rating: 4/5 - Reviewer: Danica N. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful. #### Cons The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other. --- ### Great tool... just too expensive for us. - Overall rating: 4/5 - Reviewer: James C. - Verified reviewer: Yes - Industry: Restaurants - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Feedback from users in a simple way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours. #### Cons Don't allow you to pause and re-start. Limited number of emails sent. Value for money. Quite expensive for 500 emails. --- ### Great to Increase Your Reviews! - Overall rating: 4/5 - Reviewer: Lisa T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product and does what it should at a good price point. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features. #### Cons Can take time to set up, but no complaints. --- ### Easy to use and easy to look at - Overall rating: 5/5 - Reviewer: Madeline L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is very visually appealing and generally easy to navigate. The text analysis is simple to set up, very accurate and a powerful tool. It is easy to segment your customers and set up different "types"/occurrences of your survey. #### Cons Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account. --- ### Great Team, Great Service! - Overall rating: 5/5 - Reviewer: Sean C. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered We had recently switched to AskNicely and I've been happy with how much easier it is to organize our surveys when submitting new recipients. We're even able to customize our uploaded data for better organization! With other NPS services in the past I had to take extra steps to get my data uploaded to get that exact formatting; I had to go through step after step to get what I needed. Now I don't have to worry about a thing with AskNicely. It's simple, it's straight forward, then it's done and I can focus on looking at results. You can even receive weekly updates by email with those results, making NPS updates regularly available. The layout of their page is easy to understand and sleek. The Dashboard is very helpful with visual graphs, and it even does half of the calculations I used to do manually! We're able to filter out any segment we require for a higher degree of precision data. This is an absolute necessity for us and I'm sure it would be more than valuable for others. I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process. The surveys themselves are visually pleasing. No 20-step process, this survey will get exactly what you require, and that's your NPS. You can schedule your surveys whenever and however you want them to be sent and in increments rather than all at once. Giving you more control over how you're heard is fantastic. To top it off, the AskNicely team is phenomenal! They're so helpful and understanding and are able to respond very quickly. They're talented and I've even had them make changes to their website (on the spot!) just to meet our needs! They're very open to new ideas for improving their service, too. Overall, these guys really deserve the 10! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### The easiest way to increase line of sight to customer experience improvement opportunities - Overall rating: 5/5 - Reviewer: Victor P. - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over the course of the past 9 months we have been able to make significant advances in understanding specific customer painpoints when doing business with us and have improved our overall NPS scores as a result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use interface that can be scaled depending on the number of users or integrated with other platforms . #### Cons When integrating it will take some time to understand to relationship between various customer touchpoints and setting the rules of engagement but well worth the investment in time and effort. --- ### Love the daily feedback - Overall rating: 5/5 - Reviewer: Trisha T. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Direct daily feedback from our members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love seeing feedback from our members daily. I love that I can communicate directly through the software and that I can see if/when another team member has contacted that member. #### Cons There isn't anything I don't like. However, I'm sure there is more it could do. Maybe customizable surveys for specific programs or sub groups? Also, I would like to have some benchmarks. What is considered a GOOD NPS score for an organization like mine? I can only currently compare against myself, and between my locations. --- ### Real time feedback - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates #### Cons NPS isnt the best indicator of success. Customers don't like to do it and European clients have a different interpretation of success --- ### Helpful tool - Overall rating: 3/5 - Reviewer: Olivia T. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to randomly survey customers on an on-going basis during a course of time was the main reason we purchased this product, which it does well. Customer support has been extremely helpful to work through issues. Responding to those who take the survey through the platform is helpful. Since we use Hubspot, the integration is extremely helpful. #### Cons There seems to be a lot of quirks that we've run across, and it's not as intuitive as I had hoped for. Customer support is awesome in helping for overcoming unexpected issues and questions that come up for us. --- ### It works well for us. It does what it says it does. - Overall rating: 5/5 - Reviewer: Leo L. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too. #### Cons The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups. --- ### Very simple interface. Great usability. Could do with a few more customisation options. - Overall rating: 4/5 - Reviewer: Ashley H. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for unspecified - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered A quick snapshot of useful client feedback as well as a simple way to track client satisfaction across our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was simple to setup and start using. Within one day it was providing a useful snapshot of data allowing trends to be uncovered. #### Cons It lacks the ability to customise who the survey gets sent out to. For example, in our practice, it would be great to be able to send this survey out to only new clients. Our regular clients are already likely to be promoters. --- ### Great to easily identify trends in our customer feedback - Overall rating: 4/5 - Reviewer: Mallery K. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that we can view trends in the feedback our customers leave us, including key words that they write in their reviews. It's great to be able to measure our scores with custom dates. #### Cons However, when I try to view our score for a specific week or month, I can only view them based on the date they left the feedback, rather than the date they visited our venue. This skews our results and makes it difficult to understand how a specific day or weekend went for our customers. This is an essential improvement that is still needed and would make this software perfect. --- ### Overall it is good, i just find it difficult to filter some of the info i specifically need - Overall rating: 3/5 - Reviewer: Steph M. - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to. #### Cons As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them. --- ### Been great so far! - Overall rating: 4/5 - Reviewer: Paul P. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quick and easy access to scores and text, and different segments and different dimensions. It's very intuitive. #### Cons I would like to be able to combine 2 segments to get overall score and consolidated comments. I would also like more best practices regarding sampling error (like how many respondents do you need to know if an NPS change over time has actually happened. --- ### Great! The team has been helpful and responsive. - Overall rating: 5/5 - Reviewer: Katherine D. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Understanding of Customer Experience provided in our stores. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Th ability to see data in real time. I am looking forward to be able to see Retail results separate from the Fabletics group. #### Cons Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location. For example, if a District manager wants to pull all comments for their store set, that would be a great feature and save them time. --- ### It is a great way to find out about your customer's feedback. - Overall rating: 5/5 - Reviewer: Al S. - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Learnt what our customers feel about our service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The smart and intuitive design to gage to customer feedback. You get to hear from different segments of market, at different times. It helps you analyze when and where your customers need attention. #### Cons You can very easily get survey fatigued. NPS needs to be sent multiple times to a business to see how they are doing during each phase. --- ### Great Service for Customer Feedback - Overall rating: 4/5 - Reviewer: Maria S. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simple and to the point. #### Cons I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh! --- ### Positive! - Overall rating: 5/5 - Reviewer: McKenzie H. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's quick and simple to use. I find it easy to find what I'm looking for and like the weekly reports. --- ### Great simple powerful - Overall rating: 5/5 - Reviewer: Tom B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We are new to NPS and this software has answered many logistics for us. The staff was very helpful and developed connectivity to Zapier which has helped our integration even more. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/survey/asknicely-profile/reviews/?page=2) --- AskNicely Reviews, Pros and Cons - 2026 Software Advice