--- title: "Birdeye Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Birdeye. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Birdeye is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/birdeye-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) / Birdeye Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/birdeye-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/birdeye-profile/alternatives/) # Birdeye User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 707 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 570 reviews (81%) - 4 stars: 95 reviews (13%) - 3 stars: 17 reviews (2%) - 2 stars: 6 reviews (1%) - 1 star: 19 reviews (3%) ### Most mentioned pros - Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. - Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. - Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. ### Most mentioned cons - Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. - It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. - You schedule online meetings using THEIR calendar to speak to someone and they don't show up. ## Birdeye customer reviews Showing reviews 1-25 of 707 (page 1). ### Great software for any small business - Overall rating: 5/5 - Reviewer: Shrina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great and I would highly recommend it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. #### Cons The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Lacy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. #### Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. --- ### Excellent Service, a must have for dental offices - Overall rating: 5/5 - Reviewer: Elijah E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very Satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software is extremely user friendly. It takes the place of an entire team member if you ask me. #### Cons The app needs some tweeks, but thats all I would say. --- ### Powerful SEO and Review Management Platform - Overall rating: 5/5 - Reviewer: Susana L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. #### Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. --- ### Makes a Difference - Overall rating: 5/5 - Reviewer: Clara v. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. #### Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. --- ### Easier to connect with patients via Birdeye texting vs calls/emails. - Overall rating: 4/5 - Reviewer: Cap S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. #### Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. --- ### Top-Tier Reputation Management with BirdEye – Perfect for Our Clients! - Overall rating: 5/5 - Reviewer: Tara R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended! #### Cons Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. --- ### Lauren's Review - Overall rating: 5/5 - Reviewer: Lauren G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. #### Cons The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. --- ### Excellent Platform for Reviews and Reputation Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. #### Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. --- ### BIRDEYE - open your eyes to a new look at your portfolio - Overall rating: 5/5 - Reviewer: Dimos V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. #### Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. --- ### Birdeye within the Vet World - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. #### Cons Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. #### Reasons for choosing Birdeye Due to price and trying to have everything in one location. #### Vendor response Amazing! Thank you for sharing how much you love utilizing Birdeye Social! Replied August 2023 --- ### Good product, but flawed - Overall rating: 4/5 - Reviewer: Thad S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system. #### Cons We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts. #### Reasons for choosing Birdeye Birdeye's integration with our client's patient management systems was a game changer. #### Reasons for switching to Birdeye Birdeye's integration with our client's patient management systems was a game changer. #### Vendor response Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner! Replied September 2022 --- ### Over charged over promised bait and switch, deceit, and non stop billing issues! - Overall rating: 3/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I lost money by using BirdEye and they still wont fix the issues! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The ability to get more reviews on google #### Cons Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left! #### Reasons for choosing Birdeye They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't! #### Reasons for switching to Birdeye They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't! --- ### A great tool for agencies looking to accelerate their growth - Overall rating: 5/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. #### Cons Some integrations take longer to set up, but support is there every step of the way with updates. #### Reasons for choosing Birdeye Birdeye was a more complete solution for us as an agency. #### Reasons for switching to Birdeye Features. At the time, Birdeye had more features. #### Vendor response Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us! Replied September 2024 --- ### Great product and even greater customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely. #### Cons So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service. --- ### Great for Surgical Practice - Overall rating: 5/5 - Reviewer: Sasha F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Our clinic staff loves it. Its a great service. Love that we can crate templates for quick use when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communication with our patients. My favorite took is the internal messages. It allows for in office use. #### Cons It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. --- ### Positive Experience with Birdeye! - Overall rating: 5/5 - Reviewer: Lischna C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. #### Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! --- ### Customizing to the Stars! - Overall rating: 4/5 - Reviewer: Maura R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. #### Cons There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. --- ### Great Product for small business owners - Overall rating: 4/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Birdeye through my job to help small business owners facilitate for reviews to help their businesses grow. It is an incredibly easy tool to have in your belt and facilitates great results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Ease of use -Negative review alerts -The support team has a great response time and is usually able to solve problems quickly #### Cons We are not always notified when integrations break. So i will check on a client a realize nothing has been sent out for months. --- ### A good communication platform with customers. - Overall rating: 4/5 - Reviewer: Noah N. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a positive experience, and well organized company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews. #### Cons During most monthly meetings, they tried to upsell us on products that we didn't really need. #### Vendor response Thanks for your review! Replied May 2025 --- ### Great one stop shop social media manager. - Overall rating: 5/5 - Reviewer: Chasten G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great one size fits all approach to social media management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gave a good overview off all online standing in one place. #### Cons Didn't always show that I had replied to all posts. #### Vendor response Thanks for choosing Birdeye for your social media management! Replied May 2025 --- ### Great review program - Overall rating: 5/5 - Reviewer: Kathy H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used daily to respong to client reviews, which are huge as thats how most people select their professional services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI generated review responses are great, emails when a client submits a review are very helpful #### Cons Wish it was easier to have a review disputed and removed #### Vendor response We appreciate your 5-star review, Kathy! Replied May 2025 --- ### Excellent consumer facing experience. - Overall rating: 5/5 - Reviewer: Christian H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very happy with what Birdeye offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. #### Cons The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. #### Reasons for choosing Birdeye The customer-facing experience and the review request automation is very robust. #### Reasons for switching to Birdeye The customer-facing experience made the decision for us. #### Vendor response Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! Replied August 2023 --- ### Birdeye has helped No Time for Social grow our business and remain ahead of our competition - Overall rating: 5/5 - Reviewer: Bill C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. #### Cons There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. #### Reasons for choosing Birdeye Value and customer service --- ### Great For Agencies - Overall rating: 5/5 - Reviewer: Hattie M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through. #### Cons I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault). #### Reasons for choosing Birdeye I think the final factors were cost, functionality, and that it was something that a lot of our customers could use as a value ad to other marketing packages. ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/?page=2) --- Birdeye Reviews, Pros and Cons - 2026 Software Advice