Ease of use to start a questionnary. You don't have to wait for a validation or confirmation.

Our intentions where quickly understood and integrated into the software nicely.

Great value for the money, support is perfect, tool that covers exactly the needs we had for our employee survey.

I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys.

Very flexible (types of questions, adding options and images). The questionnaire was intuitive and easy to use.

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us.

I don't really have experienced anything negative yet.

And if you have a problem, there is a fantastic help desk that you can always email and call. And they stay polite and patient, even you frequently have contacted them.

Nice, easier to make survey than with other survey platforms I tried.

Consumer research on the knowledge and appreciation of a new healthy food guide.

Great customer services, prompt responses and always willing to help. Very good value for the invested money.

Everything has worked as expected - great features, easy to use, easy to find guidance.

Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them.

This software has a tremendous amount of features which makes it possible to create a completely customized survey. The customer service is also great.

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.

I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try).

Reports do not show the question variable names - this is a problem when there are two or more subsets of respondents who are asked the same questions.

Easy to use and great customer service (research team).

Lot's of answers you can find in the Help function.

Great help function and if I have a question I can call someone who explains it in a clear way and fast.

It's easy to use and the customer support is amazing and fast (even when you're using the trial version). There are no pushy sales people involved and the pricing is super simple.

Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files.

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.

They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them.

Everything is available at your finger tips. Product quality at a very competitive cost.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.

Our account manager is super responsive and always pleasant.

No drop off data when a customer uses a survey. No reporting on Surveys when individual surveys.

It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly.

Our account managers are fantastic. Very good at communicating promptly.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

This is a great product with good management and customer support when it comes to following up with reviews.

The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

The best thing about this software would have to be that you can communicate with other businesses which sold me right away.

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

I love how all review sites are in one place. The survey builder is easy to use and pretty flexible.

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

US Dollar

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.


The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.


Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.


CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.



LongDescription

Surveys & Feedback

Site Intercept Survey

Multi-Channel Management

Text Analysis

360 Degree Feedback

Skip Logic

Performance Management

Access Controls/Permissions

URL Customization

Customer Segmentation

Progress Tracking

SSL Security

Sentiment Analysis

Conditional Logic

NPS of Customers

NPS Survey Structure

Rater Selection

Customizable Fields

Data Import/Export

Randomization

Pulse Surveys

Self Service Portal

Email Marketing

Statistical Analysis

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Question Piping

Call Reporting

Complaint Monitoring

Benchmarking

Question Library

Performance Review Management

Survey Sample Management

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Customizable Questions

Segmentation

Customizable Templates

Continuous Feedback

NPS of Employees

Dashboard

Multi-Language

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Panel Management

Reporting/Analytics

Anonymous Feedback

Paper-Based

Feedback Management

Customizable Forms

Data Analysis Tools

Negative Feedback Management

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Phone-Based

Search/Filter

Mac OS

Web browser (OS agnostic)

Simple pricing based on volume of respondents. All plans include unlimited users and all features.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CheckMarket

Live Online

Webinars

Documentation

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. 


Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.


Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.



CheckMarket vs Reputation

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