Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.

It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

It is a little confusing to get it up and running if you have not used software of this kind before.

100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.

Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.

Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.

This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear.

Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.

The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.

I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.

Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

I dont interact with anyone at the company, potentially would like to and ensure I am using the system in its fully capacity. But it works really well for what I need it for.

It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use.

Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch.