Customerly
Customerly
About Customerly
Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.
The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.
Customerly lets businesses integrate the sy...
Customerly Pricing
Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo
Starting price:
$24.00 per month
Free trial:
Available
Free version:
Available
Showing 1 - 5 of 55 reviews
Nenad
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Customerly – A Live chat built for startups.
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.
Pros
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.
Cons
There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
Harsh
Company size: 2-10 employees
Industry: Photography
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2020
Awesome Product
Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pros
- Smart assign - Really cool icons - Very nice interface.
Cons
- Dashboard could be a less confusing and clutter free.
Reasons for choosing Customerly
Better plans and pricing. Has a free version to check out the service and to make an informed decision.
Federico
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
November 2020
Got sick to plans and prices changes
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pros
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Cons
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Reasons for switching to Customerly
Cost
Response from Customerly
Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.
Replied December 2020
Maud
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
The product met my expectation.
Pros
Intuitive and versatile functionality of marketing tools. A powerful tool for customer communication.
Cons
There is nothing that I find missing in the product.
Jarrod
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
July 2020
Exceptional inclusion in our SaaS
Pros
I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones
Cons
The automations UI could be improved to make these easier to produce
