It's ease of use is industry leading and for such a young company a start like this is good news.

The UI is often buggy and confusing to use, and the customization features are severely lacking.

Don't buy life time deal. Hopeless customer service.

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon.

The live chat works like a charm and the email automation module is quite easy to get on with.

And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Easy to implement on the web site and easy to use and share with collegues.

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

We changed monthly plans again, then. Opsssss...  enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Easy to use, full functionality, best price/performance ratio.

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.

And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance.

Helpful for generating instant leads from our site. Ability to reply instantly from mobile app is brilliant.

In-app notifications via widget are very useful. Price vs features quite fair for any small business.

It helps me every day in my job dealing with both customer care and marketing.

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

I only used the live chat, I appreciated the ease in creating teams and assigning conversations.

At the initial, I was stuck through the setup process but with its great backend team, you have no worries.

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

I liked the chat it's so easy. I mean in 10 minutes you can have it on your site.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares.

There are no significant issues, only a few features missing that we used in previous software.

Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers.

Adding as a powerful UX makes it more useful than any other solution.

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

I love how it helps to gain information and/or data quickly. A great tool for an elementary principal and technology integrator.

Excellent software to get the feedback and a super analytical software. Wow, we can analyze the responses in many ways.

The best thing for most of Google's software is that it's free. If you don't want to spend a lot of money on survey software, this is great.

It is useful for small scale website when we need information from small group without spending any money and its a  wonderful application.

A very good free tool for surveys, polls, etc. It is especially useful if you want to integrate with other Google products like Google Sheets.

I love that it is free and is a great product to use. It is user friendly and is perfect for those who do not have corporate budgets such as non-profits.

The product is really easy  to use and the features are very good. And I like the fact that it can save people's emails and that people can edit and save responses too.

Its a wonderful product, as a leader of a large team i do various surveys or feedback collecting sessionsl This is a perfect solution.

Also, it is intuitive and very user friendly due to simple interface. The sharing of forms / survey is one of the benefit and it can be distributed easily to the community for the responses.

The best thing is ease of use, easy sharing, great features and accessibly. I have implemented for use of my team.

This product is easy to use and has a smooth integration for documents coming from other readable sources. These new updates are great, love the offline capabilities.

Its way behind the times now, with awful, unattractive interface, skins and functionality, badly needs an overall.

This software is the greatest on filing out needed forums. Helps me completely and fills in what is repetative to save time.

One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring.

The things I enjoy most about google forms is it is a great assessment tool for students and it’s also a great way for people to give opinions without others knowing.

I love how versatile Google Forms is. I can and have used it for so many different things. I can customize it and have some fun with it.

Google Forms is an awesome form builder that is super easy to use. The software allows me to ask customers/prospects questions in different ways whether it's open-response, ranking, or either-or.

Overall it is a great tool to get feedback from users or to get information from them. It has a clean interface and is a good UX.

Overall, I truly appreciate Google being willing to share their suite of products with the community free of charge.

Is super easy to use and people are familiar with this platform so I normally see a good completion rate. It also integrates natively with google sheets and it's free.

There is a lack of customizations, and it can be difficult to determine how to make a form match a company's culture or outlook. There also can be struggles with exporting data once received.

It's great to be able to access these benefits just with my Google account, it's free and safe.

Overall it is great software and I love the way it makes things quick and easy for me. So anyone looking for a quick and easy yet professional method of data collection, here it is.

A great software for quickly and effectively collecting information that makes up for a lock of polished look with powerful effectiveness.

Ease of use is what I liked best and compared to other similar software it was cost friendly and makes my business more profitable, which is what it’s all about.

I love that google forms are very easy to work with and that you can access them on any computer, which makes keeping forms organized great.

It has little bit authentication problem and no option to recover once the data is lost.

Google Forms allows you all the formatting options and helps you create stunning forms. Also, help you integrate those forms with other apps.

My experience has been fantastic. I have used Google Forms for employee surveys, customer feedback, community needs assessment,  and other important tasks requiring data.

US Dollar

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.


The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.


Customerly lets businesses integrate the system with several third-party applications such as Zapier, WordPress, Facebook Analytics, Shopify, Google Tag Manager, Google Analytics and more. Pricing is based on monthly and annual subscriptions and support is extended via knowledge base and other online measures.



LongDescription

File Management

Support Ticket Management

Customer Surveys

Surveys & Feedback

Meeting Management

Lead Capture

Automated Responses

Code-free Development

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

For Sales/Marketing

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

File Transfer

Customer Support

Process/Workflow Automation

Contact Management

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Intent Recognition

Multi-Channel Communication

Language Detection

Workflow Management

Email Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Real Time Reporting

Customizable Branding

Behavior Tracking

Reporting/Analytics

Widgets

Lead Qualification

Feedback Management

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Gamification

Content Creation

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Search/Filter

Campaign Analytics

Query Suggestions

Customizable Fields

Data Import/Export

Lead Generation

Lead Management

Email Marketing

Marketing Automation

Social Media Integration

Contact Database

Engagement Tracking

Activity Tracking

Churn Management

Tagging

Real-Time Analytics

Performance Management

Customer Service Analytics

Rules-Based Workflow

Self Service Portal

Performance Metrics

Real-Time Notifications

Knowledge Base Management

Inbox Management

Multi-Channel Marketing

Multi-Campaign

Campaign Scheduling

Template Management

Campaign Segmentation

Email Tracking

Email Campaign Management

Email Templates

Subscriber Management

List Management

Click Tracking

Startup: $24mo
Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts.

Professional: $87mo
Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts.
Video Live Chat
Smart Assignment rules
In-app Surveys 
NPS 

Enterprise: Tailored plans starting at $129mo

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Customerly

In Person

Live Online

Webinars

Documentation

Videos

Google Forms is a survey management application that helps businesses create online surveys and questionnaires to collect and organize information. Its white-label capabilities enable organizations to design personalized surveys using custom logos, images or predefined themes.


Google Forms assists professionals with creating custom Q&As, surveys, polls or pop quizzes using various question types including multiple-choice, dropdowns, linear scales or checkboxes. It lets administrators embed forms to existing websites or share them with specific clients or a target audience via email links, Google Currents, Facebook and Twitter. Additionally, the collaboration feature allows teams to simultaneously create or edit surveys.


Google Forms enables managers to analyze entries in real-time and gain insight into survey data via charts, graphs and automated summaries. It is available for free as a part of Google’s suite of online tools. Support is extended via FAQs, forums, a help center and other online measures. 



Real Time Analytics

URL Customization

Ad hoc Reporting

File Storage

Survey/Poll Management

Question Branching

Forms Management

Email Reminders

Visual Analytics

Customizable Questions

Data Visualization

Web Forms

Customizable Forms

Forms Creation & Design

Survey Builder

Mobile Survey

Multi-Channel Distribution

Data Capture and Transfer

Google Forms is free as part of Google's online suite of tools, Google Workspace. 

Customerly vs Google Forms

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons