# Delighted Software Reviews, Demo & Pricing - 2026 > Review of Delighted Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/survey/delighted-profile --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Delighted Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/survey/delighted-profile/reviews/)[Alternatives](https://www.softwareadvice.com/survey/delighted-profile/alternatives/) # Delighted 2026: Benefits, Features & Pricing Wondering if Delighted is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Delighted 4.8 [(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/) Pricing Starting at $17.00 per month ### About Delighted Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions. Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods. Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action. Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Su... pport is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert. Wondering if Delighted is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Delighted User Interface ## Popular Delighted Alternatives Main Product Delighted 4.8 [(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.73Value for money - 4.91Customer support - 4.63Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1677)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.62Ease of use - 3.85Value for money - 4.20Customer support - 4.52Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11452)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) 4.4 [(122)](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.32Value for money - 4.35Customer support - 4.29Functionality Pricing Available upon request Get Price ## Delighted Pricing and Plans Starting price: $17.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - 1 Project - 4 Pre-Built Feedback Reports - Brand Your Survey With Your Logo and Colors - Configure 5 Trends Filters to Segment Feedback - Invite 3 Team Members - Monthly Survey Send Limit of 1000 - Self-Serve Onboarding - Self-Serve Support - Set 3 Alerts to Send Feedback to Your Team - Use 1 Delivery Platform Starter $17.00 flat rate, per month Plan includes: - 50 Responses/month Growth $35.00 flat rate, per month Plan includes: - 100 Responses/month Advanced $134.00 flat rate, per month No plan information available Premium $224.00 flat rate, per month Plan includes: - 5 Projects - 7 Pre-Built Feedback Reports - Brand Your Survey With Your Logo and Colors - Configure 20 Trends Filters to Segment Feedback - Invite 10 Team Members - Live Chat With Support Team - Monthly Survey Send Limit of 10000 - Self-Serve Onboarding - Self-Serve Support - Set 10 Alerts to Send Feedback to Your Team Read More Premium Plus $449.00 flat rate, per month Plan includes: - 7 Pre-Built Feedback Reports - 7 Projects - Branded Surveys - Configure 40 Trend Filters to Segment Feedback - Custom Alerts to Send Feedback to Your Team - Data Migration - Invite 20 Team Members - Live Chat With Support Team - Monthly Survey Send Limit of 20000 - Self-Serve Onboarding Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Delighted Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Delighted 360 Degree Feedback Access Controls/Permissions Action Management Activity Dashboard Alerts/Notifications API Chat/Messaging Churn Management Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Conditional Logic Contact Management CRM Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Questions Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Import/Export Data Visualization Drag & Drop Email Management Email Marketing Email Reminders Engagement Tracking Feedback Management Knowledge Management Machine Learning Mass Texting Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Natural Language Processing Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Offline Response Collection Performance Metrics Personalization Predictive Analytics Question Branching Question Library Question Piping Randomization Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Search/Filter Sentiment Analysis Site Intercept Survey Skip Logic SMS Messaging Social Media Integration SSL Security Support Audio/Images/Video Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Templates Text Analysis Text Fields Third-Party Integrations Trend Analysis URL Customization Visual Analytics Website Integration Widgets ## Delighted Integrations Groove Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Groove Integration rated undefined from -1 review Geckoboard Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review See all 35 integrations ## Delighted User Reviews Overall Rating 4.8 Ratings Breakdown 5 84% 4 16% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.9 Functionality 4.6 Holly D. Verified reviewer Health, Wellness and Fitness 51-200 employees Used weekly for less than 6 months Review source Reviewed January 2026 Great statistical analytics 5 The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses. Cons: The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful Read More SD Shannon D. Verified reviewer Insurance 201-500 employees Used daily for free trial Review source Reviewed November 2022 Off to a fantastic start 5 I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting. Cons: I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any. Reasons for switching to Delighted We wanted to put NPS surveys in multiple places (email, in our help center, in-app, etc) and each one was managed and reported on individually. The analytics were lacking, and I was aggregating everything and doing line-by-line sentiment analysis in a spreadsheet. I even had to export and manually calculate the NPS scores. Another huge factor was an integration with Salesforce and the ability to roll up results by account and trigger surveys based on closed cases and other activity in our CRM. Read More PL Patrick L. Verified reviewer Human Resources 51-200 employees Used monthly for more than 2 years Review source Reviewed October 2024 A fairly good tool for customer surveys both in app and email 4 Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps. Cons: Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query. Reasons for choosing Delighted It seemed like a more tailor made solution that offers all out of the box. Read More Oliver N. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed March 2020 Great solution and support 5 Very happy and satisfied. Fully recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction. Cons: Not much. I couldn’t t find much wrong . Reasons for choosing Delighted Price. No implementation charges. Easier integration. Reasons for switching to Delighted Better features and integration. Read More DA Diana A. Verified reviewer Computer Software 201-500 employees Used daily for less than 6 months Review source Reviewed May 2020 Keep up a good work 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is really easy to use, but also customizable and has integrations with popular ticketing systems. Cons: By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me. Reasons for switching to Delighted It provides a free plan, which is a really good option for our business. It's really easy to set up and offers all of the needed options. Read More DL Dylan L. Verified reviewer Alternative Medicine 2-10 employees Used daily for less than 12 months Review source Reviewed July 2025 Upgrade with delighted 5 After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very good overall experience I have integrated the platform into my business and it is working very well. Cons: There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased. Read More Khilah B. Verified reviewer Cosmetics 2-10 employees Used monthly for less than 2 years Review source Reviewed December 2025 Overall, good use! Great for beginners 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It’s very easy to use and doesn’t overwhelm newcomers or intimidate at all. Not casual language; formal language used but understanding Cons: The mobile app limits too many features you can find on desktop. The mobile version gives it a feel that it’s only for viewing. Read More IA Isaac A. Verified reviewer Hospitality 11-50 employees Used weekly for less than 12 months Review source Reviewed May 2025 Delighted is amazing! 5 Delighted has been wonderful to use. My employees enjoy using it to further their knowledge on how to help the clients in our office. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Delighted helps my company connect with our customers, and clients to learn how we can further assist them! Cons: I have no complaints about delighted. It’s important to my office to know what we are doing correct, and what we need to work on as a business. Read More KH Kelly H. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed March 2025 Useful tool to measure customer satisfaction 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Makes it easy to automatically collect NPS reviews from our customers Cons: The UI is a little old fashioned, could do with modernising. Read More MS Matthew S. Verified reviewer Consumer Goods 51-200 employees Used monthly for less than 12 months Review source Reviewed September 2025 Useful Survey Software 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing. Cons: I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually. Read More Showing 1 - 10 of 57 Reviews [See All Reviews](https://www.softwareadvice.com/survey/delighted-profile/reviews/) ## Delighted Popular Comparisons [UmfrageOnline vs Delighted](https://www.softwareadvice.com/compare/166708-delighted/vs/449992-Enquetes-Maken/)[Google Forms vs Delighted](https://www.softwareadvice.com/survey/delighted-profile/vs/google-forms/)[SurveyMonkey vs Delighted](https://www.softwareadvice.com/survey/delighted-profile/vs/surveymonkey/)[Typeform vs Delighted](https://www.softwareadvice.com/survey/delighted-profile/vs/typeform/) [Compare All Alternatives](https://www.softwareadvice.com/survey/delighted-profile/alternatives/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2895) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (968) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (319) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? 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