--- title: "Delighted Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Delighted. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Delighted is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/delighted-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / [Delighted](https://www.softwareadvice.com/survey/delighted-profile/) / Delighted Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/delighted-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/delighted-profile/alternatives/) # Delighted User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 56 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 47 reviews (84%) - 4 stars: 9 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The software was easily integrated into our business platforms. - The feedback is incredibly valuable for positive customer service and experience. - Makes it easy to automatically collect NPS reviews from our customers ### Most mentioned cons - I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually. - The UI is a little old fashioned, could do with modernising. - Confusing user interface, hard to change defaults and lack of customization. ## Delighted customer reviews Showing reviews 1-25 of 56 (page 1). ### Great statistical analytics - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses. #### Cons The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful --- ### Overall, good use! Great for beginners - Overall rating: 4/5 - Reviewer: Khilah B. - Industry: Cosmetics - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s very easy to use and doesn’t overwhelm newcomers or intimidate at all. Not casual language; formal language used but understanding #### Cons The mobile app limits too many features you can find on desktop. The mobile version gives it a feel that it’s only for viewing. --- ### Upgrade with delighted - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good overall experience I have integrated the platform into my business and it is working very well. #### Cons There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased. --- ### Off to a fantastic start - Overall rating: 5/5 - Reviewer: Shannon D. - Industry: Insurance - Company size: 201-500 employees - Product usage: a free trial · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting. #### Cons I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any. --- ### A fairly good tool for customer surveys both in app and email - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps. #### Cons Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query. --- ### Great solution and support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Very happy and satisfied. Fully recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction. #### Cons Not much. I couldn’t t find much wrong . --- ### Keep up a good work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is really easy to use, but also customizable and has integrations with popular ticketing systems. #### Cons By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me. --- ### Delighted is amazing! - Overall rating: 5/5 - Reviewer: Isaac A. - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Delighted has been wonderful to use. My employees enjoy using it to further their knowledge on how to help the clients in our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Delighted helps my company connect with our customers, and clients to learn how we can further assist them! #### Cons I have no complaints about delighted. It’s important to my office to know what we are doing correct, and what we need to work on as a business. --- ### Useful Survey Software - Overall rating: 4/5 - Reviewer: Matthew S. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing. #### Cons I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually. --- ### The easiest and most efficient product I've had the ability to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes. #### Cons There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely! --- ### Delighted with Delighted - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Delighted has help our practice grow, not only from an outside perspective, but also an internal prosepective. It allows us to receive constructive critisim without it being public like a google review. It allows patients to give feedback without a negative impact for others to see. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice. #### Cons I don't dislike anything from delighted! --- ### A Game Changer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed. #### Cons While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others. --- ### automates workflow - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product #### Cons The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application --- ### delights - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used it to understand customer feedback and to carryout survey within Zendesk integration #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved. It has a good user interface #### Cons The tool is too expensive for smaller businesses to use, but except pricing, the tool works well on automations and manuals --- ### Good user interface - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use the tool to collect customer feedback and understand how they feel #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Form automations helps us understand how customers feel about our customer support service since we integrated the tool into ZENDESK to send automatic survey #### Cons The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills --- ### Easy to setup - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a professional tool for service improvement to clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy with open integration with Zendesk which we use the understand customer satisfactory each time we resolve the ticket of the clients, the tool send a survey helping us serve better clients #### Cons Support is only available on premium version which the premium version is so expensive for smaller businesses to use --- ### Delighted is a delightful platform! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features. #### Cons It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers. --- ### Super Simple NPS Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · a few times a year - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well. #### Cons No cons really....options to customize and export the graphs would be helpful. --- ### Easy way to get NPS scores - Overall rating: 5/5 - Reviewer: Mallory P. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we can easily get feedback from customers and import/export lists of emails to send surveys to. #### Cons I do not like that the link we generate to send from our own email does not track who wrote the review. --- ### Useful tool to measure customer satisfaction - Overall rating: 4/5 - Reviewer: Kelly H. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Makes it easy to automatically collect NPS reviews from our customers #### Cons The UI is a little old fashioned, could do with modernising. --- ### Great experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: Self-Employed - Product usage: a free trial · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the easy way we can give feedback to others love the website explain all what we needed to know #### Cons Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website --- ### Superb Feedback manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has all the features that are needed to obtain customer feedback. #### Cons I am currently very happy with the purchase. --- ### Simple and effective for measuring sentiment, rockstar team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account. #### Cons Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products. --- ### NPS survey made easy - Overall rating: 5/5 - Reviewer: Jean-Philippe B. - Industry: Internet - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast! #### Cons I just wish they had more options to create graphs. --- ### This is a great product if you truly care about the client experience! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time! #### Cons I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients. ---