# Delighted vs Hotjar - 2026 Comparison - Software Advice > Delighted vs Hotjar - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/survey/delighted-profile/vs/hotjar --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Delighted vs Hotjar Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # Delighted vs. Hotjar: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # Delighted vs. Hotjar: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/survey/delighted-profile/) [Delighted](https://www.softwareadvice.com/survey/delighted-profile/) 4.8 [(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/) Starting Price $17.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Delighted Based on 57 reviews - Top use cases: Survey (26%), Customer Satisfaction (25%) 98% of users recommend this product [](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Starting Price $39.00per month Free trial Free version Pros: - Heatmaps - User behavior analysis Cons: - Pricing - Feature limitations Who uses Hotjar Based on 542 reviews - Popular among: Small businesses - Most common industries: Professional Services (28%) and IT & Software Development (26%) - Top use cases: Heatmap (20%), Website Monitoring (12%) and Customer Experience (10%) 84% of users recommend this product [](https://www.softwareadvice.com/survey/delighted-profile/) Delighted 4.8 [(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/) [](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) Hotjar 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.8 Based on 57 reviews Ease of use 4.8 Value for money 4.7 Customer support 4.9 Functionality 4.6 4.6 Based on 542 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.5 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 599 reviews from Survey * * * Complaint Monitoring 5.0 CRM 5.0 Customer Experience Management 4.9 Customizable Templates 5.0 Data Import/Export 4.5 Data Visualization N/A Complaint Monitoring N/A CRM N/A Customer Experience Management N/A Customizable Templates N/A Data Import/Export N/A Data Visualization 4.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ GrooveNot enough reviews ](https://www.softwareadvice.com/product/110166-Groove/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ GrooveNot enough reviews ](https://www.softwareadvice.com/product/224461-Groove/) [ HubSpot Marketing HubNot enough reviews ](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/)[ SegmentNot enough reviews ](https://www.softwareadvice.com/product-data-management/segment-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) ## Reviews * * * Holly D.HR directorHealth, Wellness and Fitness, 51-200 employees "The software was easily integrated into our business platforms." Jan 31, 2026 MS Matthew S.Director of Product DevelopmentConsumer Goods, 51-200 employees "I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually." Sep 11, 2025 Sarah F.Marketing TechnologistEducation Management, 5001-10000 employees "We also utilized the recording feature which helped us uncover at least one bug in the checkout process." May 15, 2026 OQ Orion Q.Head of MarketingTelecommunications, 11-50 employees "I have used many iterations of hot jar over the years and I like to use it (my initial go to for website behaviour review) but it still feels less smooth to use than one would expect." Jun 3, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [UmfrageOnline vs Delighted](https://www.softwareadvice.com/compare/166708-delighted/vs/449992-Enquetes-Maken/)[Google Forms vs Delighted](https://www.softwareadvice.com/survey/delighted-profile/vs/google-forms/)[Lucky Orange vs Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)[Microsoft Clarity vs Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/microsoft-clarity/)