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Delighted vs ROUTEE

Delighted vs ROUTEE

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Overall Rating
4.9 (49)
4.0 (23)
Ease-of-Use
4.8 / 5
4 / 5
Value for Money
4.7 / 5
3.9 / 5
Customer Support
4.9 / 5
4.4 / 5
Functionality
4.6 / 5
3.8 / 5
Last Review Written
February 10, 2025
September 6, 2022
Pros/Cons
  • Pros

  • Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.
  • Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
  • The team there was fantastic. We were a small company but they treated us like we were huge.
  • Cons

  • I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.
  • Limited integration options. Sending data to necessary tools would be a little difficult.
  • It's hard to work out how to survey existing customers already in the database.
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  • Pros

  • I have gained very inspiring experiences with this platform.
  • It is very functional, efficient and takes great care to satisfy all users.
  • The customer service is very good and very helpful.
  • Cons

  • Its menu is a bit difficult to use when you are looking for a feature and it has some unecessary settings in some features that can be a problem.
  • The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again.
  • They refused to provide/give me access to export my mailing lists or receipts.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos