FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and generate feedback reports.
FeedbackRig features data analytics and a central dashboard that help users to measure feedback and track key performance indicators (KPIs). Users can create custom one-question surveys and collect feedback using interactive icons, and survey metrics are based on the net promoter score (NPS) method.
FeedbackRig allows users to integrate a feedback widget with existing company websites, mobile applications or emails. Users can also share custom URLs directly with customers. Users can download data from the solution as an Excel or CSV files. The solution offers integration with Slack.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.