--- title: "GatherUp Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GatherUp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GatherUp is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/gatherup-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [GatherUp](https://www.softwareadvice.com/survey/gatherup-profile/) / GatherUp Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/gatherup-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/gatherup-profile/alternatives/) # GatherUp User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 27 reviews (66%) - 4 stars: 12 reviews (29%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - I haven't used it much, but the feature to create graphics to share on social platforms is handy also. - We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years. - The fact that it integrates so easily with our website. ### Most mentioned cons - Would not engage with this company based on my experience trying to find out more about their service and that their pricing is not straight forward, unless you are a business that needs reviews based on multiple physical store locations... ## GatherUp customer reviews Showing reviews 1-25 of 41 (page 1). ### Easier to generate 1st & 3rd party reviews - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews. #### Cons The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing. --- ### Powerful and solid - Overall rating: 4/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business. #### Cons A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great. #### Reasons for choosing GatherUp We "inherited" this tool from another agency and decided to continue with it. #### Vendor response Thanks for the review, David. We're glad you have stuck with us even though you inherited us from another agency. We appreciate your feedback on the UI and a few of the features you mentioned. Replied July 2023 --- ### Price has gone up; customer support quality has gone down - Overall rating: 3/5 - Reviewer: Erika H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of use; negative review management; automation #### Cons Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money. --- ### A great way to manage customer feedback. - Overall rating: 5/5 - Reviewer: Melody B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest thing is that it has consolidated reviews and feedback from numerous platforms, meaning that visitors to our website can see all reviews in one place. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros GatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects. #### Cons The one question we have that we haven't dug into is how Google indexs GatherUp on our site. #### Reasons for choosing GatherUp Ease of you and integration with our website. #### Vendor response Thanks for the review Melody. We're so happy you find it easy and simple to use. Displaying reviews on your website is so important to build social proof for prospects! Replied July 2023 --- ### We use Gatherup Daily - Overall rating: 5/5 - Reviewer: Kenneth C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Monitoring customer experience is our main use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Dashboard is great and we use the email notifications daily #### Cons I would like to see yelp added to the reviews #### Reasons for choosing GatherUp We come from a company you aquired #### Vendor response Thanks for the review Kenneth! We're glad you enjoy our dashboard and email notifications. I understand the request regarding Yelp. Unfortunately due to Yelp's TOS there are limitations to what we can do with Yelp reviews. Replied July 2023 --- ### Exceptional - Overall rating: 5/5 - Reviewer: Katie C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GatherUp is so simple to use, and monitor reviews and customer feedback. If allows the customer to directly contact us if they have any frustrations rather than just go straight into leaving a review. #### Cons Honestly, there was not anything that I feel we as a company did not like. #### Vendor response Hi Katie, Thanks for the wonderful review! We're glad you find it simple to use. Replied July 2023 --- ### Great program! - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used GatherUp for nearly 4 years and have seen our review grow substantially! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites. #### Cons Nothing, great service, love using it! #### Vendor response Thanks for the review, Jessica! We're glad you're seeing growth in your online reviews. Replied July 2023 --- ### Use GatherUp to stay in business - Overall rating: 5/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Review monitoring to keep my clients in business #### Cons I find nothing wrong with their approach. #### Reasons for choosing GatherUp Don't remember #### Reasons for switching to GatherUp Harrassment #### Vendor response Thanks for the review, Mark! We're glad you're finding success with our software. Replied July 2023 --- ### Gather Up Survey - Overall rating: 4/5 - Reviewer: Lauren R. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience besides the customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The ease and functionality of review and review response. #### Cons The customer support when you need assistance. #### Reasons for choosing GatherUp Cost and functionality. #### Reasons for switching to GatherUp To have reviews, review response and NPS on the same platform. #### Vendor response Thanks for the review and feedback, Lauren. We're happy you like the ease and functionality of reviews and responses. However, it's too bad you haven't felt the support met your expectations. Feel free to reach out if you have more concerns. We typically see great responses related to our CS team. Replied July 2023 --- ### The right software at the right price for implementing NPS program! - Overall rating: 5/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, very simple to set up and the few times I needed customer service it was provided quickly and fully answered all questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to import customers automatically from our CRM, immediately after their interaction. This creates a much higher probability of receiving reviews! And the reports are comprehensive and very easy to share results with upper management. #### Cons My only request would have been the ability to combine both of our separate business units into one whole company overview for reporting purposes. #### Vendor response Hi Christina. Thanks for taking time to leave us this detailed review! We're glad you are using an integration to automate some of the process. That's great to hear about your reporting and sharing those results. We pride ourselves on the CS support so we're happy to hear you're getting what you need. Thanks again! Replied July 2023 --- ### Great Value and Resource - Overall rating: 5/5 - Reviewer: Aaron G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros We have used Gather Up for two months and increased our Google rating from 4.2 to 4.7. Enough said! #### Cons Doesn't create a customer library and allow for other test messaging #### Vendor response Thanks for the strong rating and review, Aaron! We appreciate your feedback. I'd love to learn more about the customer library and other messaging options you mentioned. Replied July 2023 --- ### Excellent platform for customer feedback - Overall rating: 5/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love that I have a clean, automated system to prompt my clients for feedback on our services. This allows me to get ahead of any issues that they might be sitting on and has been great for client retention. #### Cons I wish there was a way to motivate clients to publish their reviews to 3rd parties or to make that the default and have them "opt-out" of publishing. Having it as an "opt-in" default seems to make the majority of feedback stay internal. I understand this may be a liability or legal thing, but still, one can hope. #### Vendor response Thanks for your review, Alex! We're so happy you enjoy the platform and are seeing improved client retention. We appreciate your feedback on the publishing of 3rd party reviews, but as you say, it's a legal thing. If that changes down the road we could consider it. Replied July 2023 --- ### Awesome For Review Tracking - Overall rating: 5/5 - Reviewer: Tyson S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Over I have had a great experience while using. Our review numbers have increased, and have become more automated. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that we can set up automated emails to our customers. We primarily use for reviews after we complete the project. Gatherup will follow our email campaign to receive reviews. #### Cons I feel like something is missing, but I can determine it. It doesn't seem very robust, but we have not been using that long. It has been great so far. --- ### Easy to start - Overall rating: 4/5 - Reviewer: Bridghid M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good overall #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy start up and scheduling training. Easy to train staff. #### Cons Employee research, another company was using GatherUp. #### Reasons for switching to GatherUp Ease of use #### Vendor response Thanks for your review, Bridghid! We're glad you found the start-up process easy. Replied July 2023 --- ### Don't waste your time or money - Overall rating: 1/5 - Reviewer: Bruno B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Would not engage with this company based on my experience trying to find out more about their service and that their pricing is not straight forward, unless you are a business that needs reviews based on multiple physical store locations... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, their pricing is confusing and they don't make it easy to understand how their software works/functions without booking 'sales' call. #### Cons running their own software on their website, their chat support person/system said 'someone would be right with me' 20 minutes later no response... AND their pricing is confusing, that is always a red flag! --- ### Gather Up Around GatherUp: This Thing Rules - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. See Pros. GatherUp is the only RepManagement product we use and it is effortless to manage and deploy, easy to monitor, and, really, a delight for clients who were previously frustrated with figuring out how to solicit reviews. Best of all is the customer support. Thorough onboarding, responsive assistance when needed, and thorough FAQ references. Big fan here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. I love GatherUp. It is a dream come true on both the client side and the admin side. Every client we've used GatherUp with has had wildly positive results. #### Cons The upload process is a little specific. Formatting is a bit unforgiving, but it's VERY good at catching errors and duplicates. --- ### Excellent software and a great value - Overall rating: 5/5 - Reviewer: Lindsey M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a better pulse on our customer satisfaction and have increased our online reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project. #### Cons Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval. #### Vendor response Hi Lindsey, Thanks for the review. I'm glad you're able to use the product to its potential. Sorry you're not seeing the reporting features you'd like. I messaged you separately with some ideas on how to do what you're asking. Replied July 2023 --- ### The numbers don't lie - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations. #### Cons It would be nice to save email templates to easily switch between testing email messaging. #### Reasons for choosing GatherUp GatherUp did exactly what we were looking for out of a review request platform and had plans that work extremely well for our business model. Many of the competitors were offering more features but they were things that we did not want to use but could not avoid paying for. #### Vendor response Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion! Replied July 2023 --- ### Easy and Intuitive - Overall rating: 5/5 - Reviewer: Cameron O. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly. #### Cons I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses. #### Reasons for choosing GatherUp Pricing and features #### Reasons for switching to GatherUp Pricing #### Vendor response Thanks for the review, Cameron! We're so happy you enjoy the new AI-generated responses. And our CS team is great, but so is our product team, making an intuitive product! I understand your interest in more granular reporting metrics. We'll take that feedback and consider it for future improvements. Replied July 2023 --- ### Makes Requestion Customer Feedback Seamless - Overall rating: 5/5 - Reviewer: Nikki S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable. #### Cons The feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey. #### Vendor response Thank you for the review, Nikki. We are glad you appreciate our ethical nature. We strive to be a helpful partner that guides you along a path of success. We understand your feedback on the linear nature of the feedback request. We are considering future changes to this flow and your feedback will be helpful. Replied July 2023 --- ### Traject Review of GatherUp - Overall rating: 5/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The data business owners are able to obtain on their performance as a business. #### Cons No contractual agreement for white label partnerships #### Vendor response Thanks for the review, Brian. We're glad you are seeing it generate those reviews for your clients. Replied July 2023 --- ### Functional & Affordable Review Gen/Management Tool for Local SEO Agencies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list. #### Cons Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference. --- ### GatherUp Review - Overall rating: 5/5 - Reviewer: Louisa H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy the smart reply function and the ability to see an overview of all of the reviews across multiple platforms. #### Cons I feel that you should have more than 300 SMS credits per month, as that seems low for the monthly cost of the platform. #### Vendor response Thanks for the review, Louisa! We're glad you like the Smart Reply feature. I understand your need for more SMS credits. You are able to add more SMS credits if you want by going to the main account settings (under your name in the upper right corner). Replied July 2023 --- ### Gatherup Review - Overall rating: 4/5 - Reviewer: Ken J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how the widget will pull all your reviews and place them on the website. #### Cons I'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now. #### Reasons for choosing GatherUp Birdey was much cheaper but I had other clients already in GU so elected not to change #### Vendor response Thanks for your review and feedback, Ken. We're glad you like the widget. We're sorry you feel the price is too high. We try to bring a strong feature-to-cost ratio to our customers. If you have any further concerns or comments please reach out to our CS team. Replied July 2023 --- ### Works like a charm! - Overall rating: 5/5 - Reviewer: Shaundra L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall. #### Cons The only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times. #### Reasons for choosing GatherUp It truly came down to pricing. #### Vendor response Thanks for the review Shaundra! We're glad you're saving time tracking reviews and reacting quickly. Sorry the initial contact with CS was a little slow, but hopefully that's been resolved. If you need help with anything don't hesitate to reach out to our team. Replied July 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/survey/gatherup-profile/reviews/?page=2) --- GatherUp Reviews, Pros and Cons - 2026 Software Advice