About GetFeedback

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.


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41 Reviews of GetFeedback

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

July 2019

User Profile Picture

Chandler from Axios HR

Verified Reviewer

Company Size: 11-50 employees

Industry: Human Resources

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2019

GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring

We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

Pros

GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Cons

It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

Reasons for Choosing GetFeedback

GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.

August 2019

User Profile Picture

Jordan from Doctolib

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2019

Best Survey tool for Salesforce

Pros

GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons

GetFeedback business model is quite expensive, hard to afford for many businesses.

Reasons for Choosing GetFeedback

Full Salesforce Integration, solve most of all business cases

May 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

May 2020

Easy-to-use but extremely expensive

Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

Pros

Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

Cons

Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

Reasons for Choosing GetFeedback

Salesforce integration and support from a big brand such as SurveyMonkey.

July 2019

User Profile Picture

Joe from ChurchTrain.uk

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

A rare combination of quality and value

GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

Pros

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Cons

If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

Reasons for Choosing GetFeedback

The surveys you can create are very user friendly and attractive.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Collect customer feedback with ease

Pros

I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.