I love how it helps to gain information and/or data quickly. A great tool for an elementary principal and technology integrator.

Excellent software to get the feedback and a super analytical software. Wow, we can analyze the responses in many ways.

The best thing for most of Google's software is that it's free. If you don't want to spend a lot of money on survey software, this is great.

It is useful for small scale website when we need information from small group without spending any money and its a  wonderful application.

A very good free tool for surveys, polls, etc. It is especially useful if you want to integrate with other Google products like Google Sheets.

I love that it is free and is a great product to use. It is user friendly and is perfect for those who do not have corporate budgets such as non-profits.

The product is really easy  to use and the features are very good. And I like the fact that it can save people's emails and that people can edit and save responses too.

Its a wonderful product, as a leader of a large team i do various surveys or feedback collecting sessionsl This is a perfect solution.

Also, it is intuitive and very user friendly due to simple interface. The sharing of forms / survey is one of the benefit and it can be distributed easily to the community for the responses.

The best thing is ease of use, easy sharing, great features and accessibly. I have implemented for use of my team.

This product is easy to use and has a smooth integration for documents coming from other readable sources. These new updates are great, love the offline capabilities.

Its way behind the times now, with awful, unattractive interface, skins and functionality, badly needs an overall.

This software is the greatest on filing out needed forums. Helps me completely and fills in what is repetative to save time.

One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring.

The things I enjoy most about google forms is it is a great assessment tool for students and it’s also a great way for people to give opinions without others knowing.

I love how versatile Google Forms is. I can and have used it for so many different things. I can customize it and have some fun with it.

Google Forms is an awesome form builder that is super easy to use. The software allows me to ask customers/prospects questions in different ways whether it's open-response, ranking, or either-or.

Overall it is a great tool to get feedback from users or to get information from them. It has a clean interface and is a good UX.

Overall, I truly appreciate Google being willing to share their suite of products with the community free of charge.

Is super easy to use and people are familiar with this platform so I normally see a good completion rate. It also integrates natively with google sheets and it's free.

There is a lack of customizations, and it can be difficult to determine how to make a form match a company's culture or outlook. There also can be struggles with exporting data once received.

It's great to be able to access these benefits just with my Google account, it's free and safe.

Overall it is great software and I love the way it makes things quick and easy for me. So anyone looking for a quick and easy yet professional method of data collection, here it is.

A great software for quickly and effectively collecting information that makes up for a lock of polished look with powerful effectiveness.

Ease of use is what I liked best and compared to other similar software it was cost friendly and makes my business more profitable, which is what it’s all about.

I love that google forms are very easy to work with and that you can access them on any computer, which makes keeping forms organized great.

It has little bit authentication problem and no option to recover once the data is lost.

Google Forms allows you all the formatting options and helps you create stunning forms. Also, help you integrate those forms with other apps.

My experience has been fantastic. I have used Google Forms for employee surveys, customer feedback, community needs assessment,  and other important tasks requiring data.

The analytical data it provides helps coach and improve employees ability to offer great customer service.

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.

The ability to know a customers likelihood to churn is huge.

What I like most about the software is the ease of use which is very important to me as a user.

Nicereply has helped our team focus our vision on providing outstanding customer service. It integrates with our help desk software and is easy to use.

Nice reply may not be the first name you think of when it comes to CSAT and Net Promoter, but after using it, it will likely be the only name you want.

That it allows your customers, the ones who are super upset or unhappy, to continue to contribute to a neg rating. Also, i don't think it integrates with zendesk.

Has great features and their support is great and friendly. I have never had a problem with anything on here.

This software has been a great way to encourage better customer service around my office both internally and with clients.

No registration for customers and so on. Very easy to use and price is so positive for our small business.

This Product is Easy to  of Use Lower up-front cost.

This has allowed our team to improve overall customer service satisfaction. Super easy and quick set up and great integrations.

It's not quite there yet, but it's a good tool so far.

I like most the ease of use for both implementations and for customers to provide feedback. It's a great service to offer your customers an easy way to tell you how you are doing.

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

It's entirely focused on getting feedback from customers, in one of three types of customer feedback surveys. Because of that razor sharp focus, it's very easy to use and implement.

Fast and accurate software with great customer support that efficiently resolves issues. Overall a great tool to allow your clients to provide accurate feedback.

It is easy for customers and looks good at the bottom of the emails.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

As a part of a customer service team, no real dislikes as yet. I have not yet come upon anything bad in the Nicereply system.

Easy to set up, well priced against competitors. Plugs into Frontapp which runs smooth.

I love nice reply because it always helps you see where your customers are enjoying your support and when they are not.

Nothing about the software specifically, but an irate client could get more angry if they see a Nicereply.

I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.

It is a very practical tool for improving our Customer service because we want to have only satisfied customers. We can quickly respond and help our customers get the best service.

I love how easy it makes it to track customer satisfaction. It also has an awesome rewards feature that you can implement for your team, to give them pizza or gift cards.

US Dollar

Google Forms is a survey management application that helps businesses create online surveys and questionnaires to collect and organize information. Its white-label capabilities enable organizations to design personalized surveys using custom logos, images or predefined themes.


Google Forms assists professionals with creating custom Q&As, surveys, polls or pop quizzes using various question types including multiple-choice, dropdowns, linear scales or checkboxes. It lets administrators embed forms to existing websites or share them with specific clients or a target audience via email links, Google Currents, Facebook and Twitter. Additionally, the collaboration feature allows teams to simultaneously create or edit surveys.


Google Forms enables managers to analyze entries in real-time and gain insight into survey data via charts, graphs and automated summaries. It is available for free as a part of Google’s suite of online tools. Support is extended via FAQs, forums, a help center and other online measures. 



LongDescription

Real Time Analytics

Surveys & Feedback

Access Controls/Permissions

URL Customization

Ad hoc Reporting

Customizable Fields

Collaboration Tools

Data Import/Export

File Storage

Mobile Access

Survey/Poll Management

Real Time Data

Question Branching

Forms Management

Email Reminders

Visual Analytics

Reporting & Statistics

Customizable Questions

Data Visualization

Customizable Templates

Web Forms

Real Time Reporting

Customizable Branding

Reporting/Analytics

Customizable Forms

Forms Creation & Design

Drag & Drop

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Data Capture and Transfer

Google Forms is free as part of Google's online suite of tools, Google Workspace. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Google Forms

Videos

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. 

- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Commenting/Notes

Engagement Tracking

Template Management

Email Marketing

Multi-Channel Data Collection

Performance Metrics

Complaint Monitoring

Real Time Notifications

Email Management

Response Validation

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Chat/Messaging

Dashboard

Ratings/Reviews

Monitoring

Feedback Management

Data Analysis Tools

Negative Feedback Management

Third Party Integrations

Multi-Language

Trend Analysis

NPS of Customers

Web browser (OS agnostic)

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)

Start plan - $99/month billed monthly,  $79/month billed yearly (up to 250 received ratings)

Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)

Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

Google Forms vs Nicereply

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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