Google Forms vs SmartSurvey

RATING:

4.7

(10750)

Google Forms has 10750 reviews and a rating of 4.68 / 5 stars vs SmartSurvey which has 101 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (101)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 24, 2024
January 3, 2024
Pros/Cons
  • Pros

  • I love how it helps to gain information and/or data quickly. A great tool for an elementary principal and technology integrator.
  • Excellent software to get the feedback and a super analytical software. Wow, we can analyze the responses in many ways.
  • Cons

  • Its way behind the times now, with awful, unattractive interface, skins and functionality, badly needs an overall.
  • One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring.
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  • Pros

  • Helps me to know what is going on in my market, Net promotor score survey is very useful.
  • Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
  • Cons

  • The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
  • Sometimes it was a little difficult to find some settings.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos