About GoSurvey

GoSurvey is a survey solution that helps businesses in retail, healthcare, education, real estate and other industries gather customer feedback, capture leads, and conduct market research. It comes with in-built customizable survey templates for multiple categories such as staff effectiveness, brand awareness, political forms and more.

GoSurvey lets respondents capture images, videos, audio, locations and eSignatures to provide context and validation to surveys. The conditional display functionality enables businesses to create logical question flows based on previous answers. Additionally, it lets professionals automatically send pre-configured email responses to customers after survey completion.

GoSurvey allows busines...


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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of GoSurvey

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Feedback

Pros

Easy to use. Immediate response . Good backend support. Cost effective.

Cons

Review is in 2 pages.It should be combined in single page

Response from Techgrains Technologies

Replied January 2019

Thank you for your review. We're happy that you liked GoSurvey and we were able to help your business. GoSurvey has always been known for providing great customer support and we assure it will be the same always :)

January 2020

Vaibhav from Sammati Farmers Liaison Producer Company Limited

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

This is a unique survey tool highly desirable for the small businesses of India

Excellent product, worth every penny. There is no limit to what you can do with this software. Most importantly, the sales team is highly qualified and very professional, needless to say very helpful.

Pros

The features such as offline data capture, OTP verification, MAP coordinates, Real time Signature, Real time image capturing are particularly helpful that are not available in almost all of the big name survey tools in the market. Even if they are, the pricing is too much making it impossible for small businesses to purchase the subscription for daily use.

Cons

I guess OTP functionality can be little smoother, particularly in rural areas. More than 70% of the users didn't get the OTP for verification purposes at rural areas of MP near Bhopal. May be this was a location specific problem but still some improvement from the development team would be highly desirable.

Reasons for Choosing GoSurvey

Features aligning with my goals to carry out the survey - that's the primary reason. Second, it was very affordable as compared with other international products. Last but not least, the 7 days trial feature along with superb sales support just won me. I am very happy with Gosurvey and highly recommend this product to everyone that needs to collect responses for whatever end goals.

Reasons for Switching to GoSurvey

I didn't get what I was specifically looking for. Plain and simple.

Response from Techgrains Technologies

Replied January 2020

Hello Mr. Vaibhav, We thank you for taking time to review us so wonderfully. We also appreciate your efforts in putting forward such great details about the features in your review. We work hard in making GoSurvey a user-centric survey tool and words like yours encourages us to take it even further. We have taken a cognizance of the issue you faced and we will work on it to improve the experience of Mobile OTP functionality. Furthermore, we heartily accept all your positives and suggestions - we're always there to help!

November 2019

Jijo from IDS Global

Company Size: 11-50 employees

Industry: Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

November 2019

User friendly but lacks features

The Only business problem which was solved is the availability of IOS App.

Pros

Great look and feel. IOS app support Good for very simple projects.

Cons

Lacks features in terms of setting up complex projects. Cost is very high when compared to the features available. subscription per Device is not attractive, should have been either on no. of completes or Only period of usage.

Reasons for Choosing GoSurvey

IOS App support.

August 2021

Anna from Anna

Company Size: 1 employee

Industry: Market Research

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Know your Audience Efficiently

Overall, I love how easy and efficient this tool is to conduct surveys. Survey takers had an easy time taking the surveys I created for school projects. I would recommend this software to everyone.

Pros

I am currently working towards my Masters degree in Marketing. Several of my classes required myself to make surveys to distribute and write a research paper with the results. I used GoSurvey to make my survey. It is easy to use, easy to distribute to people, the data is easy to interpret. It made my research paper easier to write because all useful information was right in front of me. Survey takers claimed it was easy to complete and understand.

Cons

I honestly do not find any cons for this software. It can be time consuming for the creator of the survey. I had no complaints or issues with someone completing the survey.

Reasons for Switching to GoSurvey

Ease of use

December 2019

Bheeshma from Gera Developments Pvt Ltd

Company Size: 201-500 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great Product and Excellent Customer Support

Pros

I am a Pro user of GoSurvey. The Ease of setting up the surveys to be used on devices offline is top-notch. The customer support is superb. [SENSITIVE CONTENT HIDDEN], the GoSurvey representative I am interacting with, knows the product inside out and can troubleshoot in a jiffy. The IT backend is also great and I have not experienced any kind of downtime whatsoever. I have previously used other survey services and i would rate GoSurvey as the best one I have come across so far. Highly recommended.

Cons

There are some features that will improve the product like 1. Error validation messages to be shown while the survey is being filled up 2. Text Piping 3. Conditional Display of answers from multiple questions 4. Fetching of data from backend Maybe the team will implement it in the next version

Reasons for Switching to GoSurvey

Too much downtime and didn't like the customer support (it was non-existent)

Response from Techgrains Technologies

Replied December 2019

Hello Bheeshma, We feel exhilarated to have received such good words from you Sir. We're happy that your experience with GoSurvey is a positive one. GoSurvey has always been a user-friendly survey tool and your words are just icing on the cake. We are all ears and welcome your suggestions for improvement. We assure you will see the mentioned points implemented and we're coming with some more features to make GoSurvey a better tool for everyone. We thank you again with a big heart. Have a great year ahead. :)