GoSurvey election survey
Supported Operating System(s):
Web browser (OS agnostic)About GoSurvey
GoSurvey is a survey solution that helps businesses in retail, healthcare, education, real estate and other industries gather customer feedback, capture leads, and conduct market research. It comes with in-built customizable survey templates for multiple categories such as staff effectiveness, brand awareness, political forms and more.
GoSurvey lets respondents capture images, videos, audio, locations and eSignatures to provide context and validation to surveys. The conditional display functionality enables businesses to create logical question flows based on previous answers. Additionally, it lets professionals automatically send pre-configured email responses to customers after survey completion.
GoSurvey allows businesses to create close-ended, ope...
28 Reviews of GoSurvey
Average User Ratings
Overall
4.64 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2019
Jonathan from OneTec group
Verified Reviewer
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Great product and support team !
We use GoSurvey for a long time and it's always a great experiance
Pros
Easy to use and support on top ! Even if you have a problem they found a solutin.
Cons
Nothing to say, the product is really a must to have.
Response from Techgrains Technologies
Replied February 2019
Hi Jonathan, thanks for taking time to review us. We're happy that we were able to give you a positive experience with GoSurvey. We assure you will have good time using GoSurvey in the times ahead with even better services. Thanks again!
January 2020
Vaibhav from Sammati Farmers Liaison Producer Company Limited
Company Size: 11-50 employees
Industry: Food Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
This is a unique survey tool highly desirable for the small businesses of India
Excellent product, worth every penny. There is no limit to what you can do with this software. Most importantly, the sales team is highly qualified and very professional, needless to say very helpful.
Pros
The features such as offline data capture, OTP verification, MAP coordinates, Real time Signature, Real time image capturing are particularly helpful that are not available in almost all of the big name survey tools in the market. Even if they are, the pricing is too much making it impossible for small businesses to purchase the subscription for daily use.
Cons
I guess OTP functionality can be little smoother, particularly in rural areas. More than 70% of the users didn't get the OTP for verification purposes at rural areas of MP near Bhopal. May be this was a location specific problem but still some improvement from the development team would be highly desirable.
Reasons for Choosing GoSurvey
Features aligning with my goals to carry out the survey - that's the primary reason. Second, it was very affordable as compared with other international products. Last but not least, the 7 days trial feature along with superb sales support just won me. I am very happy with Gosurvey and highly recommend this product to everyone that needs to collect responses for whatever end goals.
Reasons for Switching to GoSurvey
I didn't get what I was specifically looking for. Plain and simple.
Response from Techgrains Technologies
Replied January 2020
Hello Mr. Vaibhav, We thank you for taking time to review us so wonderfully. We also appreciate your efforts in putting forward such great details about the features in your review. We work hard in making GoSurvey a user-centric survey tool and words like yours encourages us to take it even further. We have taken a cognizance of the issue you faced and we will work on it to improve the experience of Mobile OTP functionality. Furthermore, we heartily accept all your positives and suggestions - we're always there to help!
November 2019
Jijo from IDS Global
Company Size: 11-50 employees
Industry: Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
5.0
Functionality
2.0
November 2019
User friendly but lacks features
The Only business problem which was solved is the availability of IOS App.
Pros
Great look and feel. IOS app support Good for very simple projects.
Cons
Lacks features in terms of setting up complex projects. Cost is very high when compared to the features available. subscription per Device is not attractive, should have been either on no. of completes or Only period of usage.
Reasons for Choosing GoSurvey
IOS App support.
December 2019
Bheeshma from Gera Developments Pvt Ltd
Company Size: 201-500 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Great Product and Excellent Customer Support
Pros
I am a Pro user of GoSurvey. The Ease of setting up the surveys to be used on devices offline is top-notch. The customer support is superb. [SENSITIVE CONTENT HIDDEN], the GoSurvey representative I am interacting with, knows the product inside out and can troubleshoot in a jiffy. The IT backend is also great and I have not experienced any kind of downtime whatsoever. I have previously used other survey services and i would rate GoSurvey as the best one I have come across so far. Highly recommended.
Cons
There are some features that will improve the product like 1. Error validation messages to be shown while the survey is being filled up 2. Text Piping 3. Conditional Display of answers from multiple questions 4. Fetching of data from backend Maybe the team will implement it in the next version
Reasons for Switching to GoSurvey
Too much downtime and didn't like the customer support (it was non-existent)
Response from Techgrains Technologies
Replied December 2019
Hello Bheeshma, We feel exhilarated to have received such good words from you Sir. We're happy that your experience with GoSurvey is a positive one. GoSurvey has always been a user-friendly survey tool and your words are just icing on the cake. We are all ears and welcome your suggestions for improvement. We assure you will see the mentioned points implemented and we're coming with some more features to make GoSurvey a better tool for everyone. We thank you again with a big heart. Have a great year ahead. :)
January 2019
Vinay from Socialpost
Company Size: 51-200 employees
Industry: Media Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Simple Interface
It solves our need for quality inputs and feedbacks
Pros
The interface is great and customer support is really appreciated
Cons
Several bugs pauses the work. However good customer support
Response from Techgrains Technologies
Replied January 2019
We thank you for taking time to review us. We are happy to know that we were able to help your business. We also thank you for appreciating our customer support, we assure of better service in the times ahead. However, we apologise for the issues you faced. We work each day to make GoSurvey a flawless tool for our users and our sincere approach will be to give you the best experience in the coming days. Thanks again!
