GoSurvey
About GoSurvey
Awards and Recognition
GoSurvey Pricing
GoSurvey is free for 7-days with full-feature access. It offers 3 tiers of pricing which offer different levels of functionality. Basic: $17/month (or $170/year) Advanced: $40/month (or $400/year) Professional: $65/month (or $650/year)
Starting price:
$17.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GoSurvey
1 - 5 of 33 Reviews
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Feedback
Easy to use. Immediate response . Good backend support. Cost effective.
CONSReview is in 2 pages.It should be combined in single page
Vendor Response
Thank you for your review. We're happy that you liked GoSurvey and we were able to help your business. GoSurvey has always been known for providing great customer support and we assure it will be the same always :)
Replied January 2019
Vaibhav
Food Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
This is a unique survey tool highly desirable for the small businesses of India
Excellent product, worth every penny. There is no limit to what you can do with this software. Most importantly, the sales team is highly qualified and very professional, needless to say very helpful.
PROSThe features such as offline data capture, OTP verification, MAP coordinates, Real time Signature, Real time image capturing are particularly helpful that are not available in almost all of the big name survey tools in the market. Even if they are, the pricing is too much making it impossible for small businesses to purchase the subscription for daily use.
CONSI guess OTP functionality can be little smoother, particularly in rural areas. More than 70% of the users didn't get the OTP for verification purposes at rural areas of MP near Bhopal. May be this was a location specific problem but still some improvement from the development team would be highly desirable.
Reason for choosing GoSurvey
Features aligning with my goals to carry out the survey - that's the primary reason. Second, it was very affordable as compared with other international products. Last but not least, the 7 days trial feature along with superb sales support just won me. I am very happy with Gosurvey and highly recommend this product to everyone that needs to collect responses for whatever end goals.
Reasons for switching to GoSurvey
I didn't get what I was specifically looking for. Plain and simple.
Vendor Response
Hello Mr. Vaibhav, We thank you for taking time to review us so wonderfully. We also appreciate your efforts in putting forward such great details about the features in your review. We work hard in making GoSurvey a user-centric survey tool and words like yours encourages us to take it even further. We have taken a cognizance of the issue you faced and we will work on it to improve the experience of Mobile OTP functionality. Furthermore, we heartily accept all your positives and suggestions - we're always there to help!
Replied January 2020
Jijo
Research, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
User friendly but lacks features
The Only business problem which was solved is the availability of IOS App.
PROSGreat look and feel. IOS app support Good for very simple projects.
CONSLacks features in terms of setting up complex projects. Cost is very high when compared to the features available. subscription per Device is not attractive, should have been either on no. of completes or Only period of usage.
Reason for choosing GoSurvey
IOS App support.
Bheeshma
Real Estate, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Product and Excellent Customer Support
I am a Pro user of GoSurvey. The Ease of setting up the surveys to be used on devices offline is top-notch. The customer support is superb. [SENSITIVE CONTENT HIDDEN], the GoSurvey representative I am interacting with, knows the product inside out and can troubleshoot in a jiffy. The IT backend is also great and I have not experienced any kind of downtime whatsoever. I have previously used other survey services and i would rate GoSurvey as the best one I have come across so far. Highly recommended.
CONSThere are some features that will improve the product like 1. Error validation messages to be shown while the survey is being filled up 2. Text Piping 3. Conditional Display of answers from multiple questions 4. Fetching of data from backend Maybe the team will implement it in the next version
Reasons for switching to GoSurvey
Too much downtime and didn't like the customer support (it was non-existent)
Vendor Response
Hello Bheeshma, We feel exhilarated to have received such good words from you Sir. We're happy that your experience with GoSurvey is a positive one. GoSurvey has always been a user-friendly survey tool and your words are just icing on the cake. We are all ears and welcome your suggestions for improvement. We assure you will see the mentioned points implemented and we're coming with some more features to make GoSurvey a better tool for everyone. We thank you again with a big heart. Have a great year ahead. :)
Replied December 2019
Jith
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Very good product and excellent customer support
Customer support from the team was beyond satisfactory. Easy to use user interface and flawless offline data collection.
CONSWe encountered no cons. All the information and support was readily available
Reasons for switching to GoSurvey
No customer support, expensive product, very expensive tools for offline data collection
