# HappyOrNot Software Reviews, Demo & Pricing - 2026 > Review of HappyOrNot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/survey/happyornot-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / HappyOrNot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/survey/happyornot-profile/reviews/)[Alternatives](https://www.softwareadvice.com/survey/happyornot-profile/alternatives/) # HappyOrNot 2026: Benefits, Features & Pricing Wondering if HappyOrNot is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview HappyOrNot 4.9 [(18)](https://www.softwareadvice.com/survey/happyornot-profile/reviews/) Pricing Pricing available upon request ### About HappyOrNot HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value. HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. - The largest pro... duct portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Friendly and engaging design attracts people, drives maximum response rates - Get feedback from everybody, not only from the ones who engaged with you or purchased from you HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. - Understand the details with granular data by hour, weekday, month, location, channel, and more - Discover the reasons through open feedback, pain points, and highlights - Engage and share your success with your team and customers with reports, data exports, and live sharing HappyOrNot Success We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve. Wondering if HappyOrNot is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## HappyOrNot User Interface ## Popular HappyOrNot Alternatives Main Product HappyOrNot 4.9 [(18)](https://www.softwareadvice.com/survey/happyornot-profile/reviews/) Ratings Breakdown - 4.94Ease of use - 4.44Value for money - 4.94Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Pointerpro](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/) 4.6 [(274)](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.35Value for money - 4.68Customer support - 4.50Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2899)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10463)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Zoho Survey](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/) 4.6 [(452)](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.34Value for money - 4.45Customer support - 4.49Functionality Pricing Starting at $35.00 per month Get Price ## HappyOrNot Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HappyOrNot Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of HappyOrNot Access Controls/Permissions AI/Machine Learning Alerts/Notifications Anonymous Feedback API Benchmarking Collaboration Tools Complaint Monitoring Continuous Feedback Customer Experience Management Customizable Branding Customizable Forms Customizable Questions Data Analysis Tools Data Import/Export Email Management Feedback Management Goal Setting/Tracking Mobile Survey Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language NPS Survey Structure Performance Management Performance Metrics Predictive Analytics Progress Tracking Pulse Surveys Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Search/Filter Sentiment Analysis Social Media Integration Surveys & Feedback Third-Party Integrations Trend Analysis Visual Analytics ## HappyOrNot User Reviews Overall Rating 4.9 Ratings Breakdown 5 89% 4 11% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.4 Customer support 4.9 Functionality 4.4 Jarkko K. Verified reviewer Retail 5001-10000 employees Used daily for less than 6 months Review source Reviewed February 2024 Happy or Not 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, intuitive, realtime feedback and good support. Cons: No complaints so far. App is working every day without problems. Read More JN Julija N. Verified reviewer Facilities Services 10000+ employees Used daily for more than 2 years Review source Reviewed March 2023 Professional Company With a Great Product 5 HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking. Cons: It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system. Reasons for choosing HappyOrNot / Read More GB Gurdip B. Verified reviewer Airlines/ Aviation 10000+ employees Used weekly for less than 2 years Review source Reviewed November 2022 Very Happy with Product 4 Very Happy. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Very easy to use - instant feedback from customers. Cons: Wall smileys are hard to take off walls - glue is extra strong. Read More ND Neha D. Verified reviewer Facilities Services 10000+ employees Used daily for more than 2 years Review source Reviewed August 2022 Easy to deploy, impactful solution for CX measurement 5 Our sites are in remote locations, not easy to reach. Through HappyOrNot, we have visibility, across the organisation at all levels, into on-the-ground service performance impacting consumer satisfaction. We are very easily able to pinpoint issues to be able to fix them. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very easy to deploy, strong reporting features, great customer support Cons: Would be great to have some level of analytics on open feedback Read More SH Scott Lee H. Verified reviewer Banking 501-1000 employees Used daily for less than 2 years Review source Reviewed February 2023 HappyOrNot? I'm certainly Happy! 5 This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to \[sensitive content hidden\], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience. Cons: I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended. Read More CB Chris B. Verified reviewer Airlines/ Aviation 1001-5000 employees Used weekly for less than 2 years Review source Reviewed May 2023 Great platform for quickly capturing live customer feedback 5 Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: HappyOrNot provided us with a quick and simple method of capturing feedback from our operational areas. We were able to generate lots of responses and provide actionable insight to colleagues looking at making business improvements. Cons: The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on. Other than that everything was extremely useful. Read More VR Verified Reviewer Retail 1001-5000 employees Used daily for more than 2 years Review source Reviewed September 2022 Review 5 Create action and awareness of customer sentric business model Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Easy to use, to understand for store staff Cons: missing demographics feature and would like the software/hardware to be used as a customercounter Reasons for choosing HappyOrNot PowerBi Read More HT Harriet T. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for less than 6 months Review source Reviewed April 2023 Very happy with HappyOrNot! 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: This product is very intuitive and easy to use which allows all employees to easily access real-time customer satisfaction data on the dashboard - this provides in-the-moment insights to a range of different departments and job roles, helping to shape decision-making. The HoN team are very responsive and \[sensitive content hidden\] always goes above and beyond to find solutions / answers to our questions and offers support, which is really appreciated. It is really useful to be able to monitor trends over time which also allows us to identify the key pain points in the customer experience and at what point they are most likely to occur e.g. day of the week, time of the day, etc. We are looking forward to seeing any future developments! Cons: It would be great to be able to allow multiple choice answers on the "highlights" and "pain points" follow up questions. Having the option to edit the final open-ended question wording would also be a useful addition. Read More AB Antonela B. Verified reviewer Computer Games 51-200 employees Used daily for less than 2 years Review source Reviewed February 2023 Highly recommendable 5 We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees. So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds. Effortless way of taking data Cons: Ihave no complaints at the moment, everything seems to be working fine for us Reasons for choosing HappyOrNot n/a Read More CW Caroline W. Verified reviewer Education Management 5001-10000 employees Used daily for less than 2 years Review source Reviewed August 2022 University Caterer 5 Good responsive support to issues Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Ease of use for customers simplicity of choices Cons: downloading is confusing with regards to which option generates which report, so a guide would be good Reasons for choosing HappyOrNot fitted in with cyber security and IT protocols Read More Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/survey/happyornot-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10463) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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