About InMoment

InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.

InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.

InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual c...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of InMoment

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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April 2019

Jacob from Attendí, Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Rate Your service

Pros

We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .

Cons

I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.

August 2018

Dale from TechnoRaptor

Company Size: 1 employee

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Thinking out side the box and give you more than just a survey

When use correctly I know what my client like and what they do not like.

Pros

The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.

Cons

I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

July 2019

Johnathan from Golds Gym

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2019

InMoment Review

Pros

Visually appealing and great range of options and filters.

Cons

Learning curve may be steep for beginners

December 2016

Alison from Freeman

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2016

InMoment Review

InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.

June 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Excellent to see the "guest view" of our operations.

Being up to date on guest relations in store.

Pros

Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.

Cons

Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.