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Web browser (OS agnostic)About InMoment
InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.
InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.
InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual c...
5 Reviews of InMoment
Average User Ratings
Overall
4.80 / 5 stars
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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April 2019
Jacob from Attendí, Inc
Verified Reviewer
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Rate Your service
Pros
We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .
Cons
I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.
August 2018
Dale from TechnoRaptor
Company Size: 1 employee
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Thinking out side the box and give you more than just a survey
When use correctly I know what my client like and what they do not like.
Pros
The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.
Cons
I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.
July 2019
Johnathan from Golds Gym
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
July 2019
InMoment Review
Pros
Visually appealing and great range of options and filters.
Cons
Learning curve may be steep for beginners
December 2016
Alison from Freeman
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2016
InMoment Review
InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.
June 2018
Anonymous
Verified Reviewer
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2018
Excellent to see the "guest view" of our operations.
Being up to date on guest relations in store.
Pros
Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.
Cons
Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.