# Insocial Software Reviews, Demo & Pricing - 2026 > Review of Insocial Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/survey/insocial-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Insocial Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Insocial 2026: Benefits, Features & Pricing Wondering if Insocial is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Insocial 4.9 [(15)](https://www.softwareadvice.com/survey/insocial-profile/#reviews) Pricing Starting at $250.00 per month ### About Insocial Insocial is a customer experience management software that enables organizations to engage with customers and capture feedback to improve conversion, customer satisfaction and communication. The platform enables marketers to create, launch and manage email marketing campaigns, follow-up on negative reviews and share customer reviews on social media platform or existing websites. Insocial offers a host of features including real-time updates, personalized surveys, analysis dashboard, score comparison by agent, teams or department and more. Managers can track survey performance, customer loyalty score, and agent response rate through a variety of KPIs including FCR, CSAT and NPS. Additionally, customer service associates can run conversational surveys, invite customer via emails or social media channels and share reports with teams. Insocial supports integration with numerous third-party applications such as Flow.ai, Tableau, Coosto, Salesforce and Bullhorn. It is available on monthly subscriptions and support is extended via phone, email and other online measures. Wondering if Insocial is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Insocial User Interface ## Popular Insocial Alternatives Main Product Insocial 4.9 [(15)](https://www.softwareadvice.com/survey/insocial-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.73Value for money - 5.0Customer support - 4.60Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1683)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.63Ease of use - 3.85Value for money - 4.20Customer support - 4.52Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11454)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10459)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyHero](https://www.softwareadvice.com/product/450556-SurveyHero/) 4.7 [(219)](https://www.softwareadvice.com/product/450556-SurveyHero/reviews/) Ratings Breakdown - 4.79Ease of use - 4.25Value for money - 4.46Customer support - 4.57Functionality Pricing Starting at $35.00 per month Get Price ## Insocial Pricing and Plans Starting price: $250.00 per month Free Trial Free Version Basic $250.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Insocial Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Insocial Access Controls/Permissions Activity Dashboard Alerts/Notifications API Campaign Management Chat/Messaging Collaboration Tools Customer Experience Management Customizable Branding Customizable Forms Customizable Reports Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Email Reminders Feedback Management Mobile Survey Monitoring Multi-Channel Data Collection Multi-Channel Distribution Multi-Language NPS Survey Structure Offline Response Collection Pulse Surveys Question Branching Question Piping Randomization Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Reporting & Statistics Response Management Response Validation Review Monitoring Review Notification Review Request Sentiment Analysis SEO Management Site Intercept Survey Skip Logic Social Media Integration Social Promotion Social Sharing Support Audio/Images/Video Survey Builder Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Trend Analysis URL Customization Visual Analytics Website Integration Widgets ## Insocial Integrations Coosto Integration rated undefined from -1 review Bullhorn ATS & CRM Integration rated undefined from -1 review TOPdesk Integration rated undefined from -1 review Saysimple Integration rated undefined from -1 review ## Insocial User Reviews Overall Rating 4.9 Ratings Breakdown 5 93% 4 7% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 5.0 Functionality 4.6 Have you used Insocial and would like to share your experience with others? MB Michael B. Verified reviewer Management Consulting 51-200 employees Used monthly for less than 12 months Review source Reviewed December 2024 Highly recommended! 5 Clear communication with friendly and expert employees. A fast and easy process of implementation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very high maturity level of the product. Clear service. Fast responses by employees. Cons: I can think of nothing negative to mention. Read More CS Carel S. Verified reviewer Leisure, Travel & Tourism 10000+ employees Used daily for more than 2 years Reviewed March 2022 Insocial, the tool for understanding your customer! 5 With Insocial we can better understand our customers and therefore improve our company. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with! Really enjoyed working together. Cons: The software is constantly improving! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. Vendor Response Many thanks for the positive feedback, Carel! Glad you are a trusting customer for two years now. Here's to more years of cooperation. Replied March 2022 Read More MR Mirjam R. Verified reviewer Sports 201-500 employees Used weekly for less than 6 months Reviewed July 2022 Perfect 4 Perfect! Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. Cons: The speed when analyzing. When changing between teams for example. Read More Vv Victor v. Verified reviewer Information Technology and Services 501-1000 employees Used weekly for less than 6 months Review source Reviewed December 2022 Great organization to work with. 5 We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. Cons: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. Reasons for choosing Insocial We had the best cultural fit with InSocial and they also ticked almost all of the boxes on our requirements. I pricing there's a lot of choices out there from free to very expensive. For our own maturity level and goals InSocial proved to be the best choice. Reasons for switching to Insocial It had limited scalability options. Moving to a SaaS platform offers more stability, less maintenance and way more flexibility. Read More FK Frank K. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Reviewed March 2023 Insocial easy to integrate in your business proces and easy to use. 5 This product gives our organisation an easy and good overview of how they experience our service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Intergation with our business process was easy. Cons: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. Vendor Response Hi Frank, Thank you so much for the positive review! We love to hear what our customers think. Valid point about the possibility to add further feedback updates! We will definitely take your feedback into consideration. Best regards, Team Insocial Replied March 2023 Read More jv jessie v. Verified reviewer Human Resources 51-200 employees Used weekly for less than 2 years Reviewed September 2022 interesting and valuable information! 5 we now have a clear understanding of where the bottlenecks lie at every level within our company. But it is also nice to read that we have satisfied customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, very professional organization! Cons: It would be ideal if you could easily forward a review to a contact per e-mail. Or be able to follow up on the review and add a status to it in the system from Insocial. Read More HV Hetty V. Verified reviewer Human Resources 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 Happy with insocial 5 Very good Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: That it is easy tot use and the support Cons: Nothing at all. IT is what we expected . Read More JT Jacqueline T. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Reviewed September 2022 Nice feedback tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly! Nice dashboard to work with the reviews Cons: For now I'm fine, I don't miss anything. Maybe in the future I want to add more surveys, not sure if that's possible within the current membership. Reasons for choosing Insocial Good support and nice feedback forms Read More Rv Renske v. Verified reviewer Facilities Services 501-1000 employees Used monthly for less than 2 years Reviewed August 2022 Successful partnership :) 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The communication is always good. They respond quickly when you have questions and they always make time to fix problems on a short term. Cons: There is still space for improvements for example in the dashboarding. But they are it continuously. Read More EC Edwin C. Verified reviewer Information Technology and Services 51-200 employees Used monthly for less than 6 months Reviewed March 2023 Insocial gives us valuable insights in our customer experiences 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: An one-stop-shop feedbackplatform to measure all experiences and a nice team to partner with Cons: Integration took a little bit longer than planned, but the positive thing was that our input was being built in directly into the platform which saved us money on customizations and a better standard product in the end Vendor Response Thank you so much for the positive review Edwin! We are working on a faster onboarding, so we'll definitely take your feedback on board. Now let's get to work on service excellence! Replied April 2023 Read More Showing 1 - 10 of 15 Reviews Load More Reviews ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10459) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Insocial with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice