Key Survey Software


Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.

Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.

Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.

BI dashboard
BI dashboard

BI dashboard

Contact management

Contact management

Customer satisfaction surveys

Customer satisfaction surveys

Survey management

Survey management

Survey templates

Survey templates

Mobile surveys

Mobile surveys

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



38 Reviews of Key Survey

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 38 reviews

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Angelica from MFA

Ease-of-use

Value for money

Customer support

Functionality

March 2018

easy to use

Pros

you are able to make surveys and really find out what you need to improve in your business. nothing better than getting feed back from customers

Review Source: Capterra

Dave from Bucher Emhart Glass

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

very easy and great tool

good results and easy to use once you know how to configure

Pros

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons

getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

Review Source: Capterra

Saul from Hays Recruitment

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Great value for the money

Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Review Source: Capterra

Julien from TMG Support

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Good product, flexible and intuitive

Pros

There are far more possibilities to customise actions and responses than with other products.
It makes the software really versatile, and it's easy to integrate.
The support is excellent.

Cons

There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way.
Using the non pre-defined layout is very fiddly, and so it can make life difficult.
The software is still very expensive.

Review Source: Capterra

Mat from ITWC

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Overall feature rich software compared to competitors

Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Review Source: Capterra

Response: KeySurvey, WorldAPP Inc

June 2017

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

Lacy from PA Consulting

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

I helped my client source a survey vendor and Key was the best fit.

Reliable recommendation.

Pros

An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

Cons

It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

Review Source: Capterra

debbie from ReRez

Ease-of-use

Value for money

Customer support

Functionality

June 2017

always positive

Pros

ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest.

Cons

there is nothing is dislike about the software and yet the requirement to make us use 100 characters

Review Source: Capterra

David from HighRoad Solution

Ease-of-use

Value for money

Customer support

Functionality

June 2017

High end survey solution with all the bells and whistles.

Pros

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Cons

Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations.

Review Source: Capterra

Tyler from Penfolds Roofing & Solar

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Great for our use (customized, branded surveys).

Logic has been great on surveys, branding, and additional question types.

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Cons

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Review Source: Capterra

Phil from City Square Associates

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Satisfactory

Pros

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Cons

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Review Source: Capterra

Maria from Educational Housing Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Best solution ever!

Better reports and experience for staff and clients.

Pros

Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

Cons

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help.
But honestly this an extremely small inconvenience for the most part this system is amazing.

Review Source: Capterra

Michael from REZ-1

Ease-of-use

Value for money

Customer support

Functionality

June 2017

KeySurvey works well for my needs

Pros

It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

Cons

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Review Source: Capterra

Brett from RPC, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Our company has relied upon KeySurvey for years.

Consistent, reliable reports

Pros

Reliable
Rarely unavailable
Clear, intuitive site
Always Improving
Many, many reporting choices
Live Chat for immediate support

Cons

There is no way to setup multiple daily reminders after a deadline is missed.
I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Review Source: Capterra

BENJAMIN from H2R Market Research

Ease-of-use

Value for money

Customer support

Functionality

June 2017

on par with other systems in most areas

Pros

The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

Cons

It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Review Source: Capterra

Travis from Nueterra Capital

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

The Best Survey Tool I've Ever Used

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Review Source: Capterra

Jessica from International SOS

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Good software. fairly easy to use.

Pros

Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types.

Cons

Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey.

Review Source: Capterra

Cécile from MEDIASTAT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Very user-friendly software for configuring responsive and attractive surveys.

Pros

Top software and responsive customer service always ready to find a solution to your problems. The software offers easy-to-set parameters.

Cons

Nothing, for the moment I have not seen a negative point to the use of this software. To see in the following months of use ;-)

Review Source: Capterra

Susan from Harley-Davidson Dealer Systems

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Love Key Survey!

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Review Source: Capterra

Lori from Roth Staffing Companies

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Long time customer, best product for my needs

Ability to survey our coworkers and customers with ease of modifying the survey when needed

Pros

Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Review Source: Capterra

Peter from ONA LLC

Ease-of-use

Customer support

April 2016

Best survey tool out there. Period.

Survey tool is absolutely the easiest to use from amongst several I have tried. And, loads of sophisticated functionality available if you need it. Response time is lightning fast, data is captured effectively and in a format I can easily use. And, the support staff is incredibly knowledgeable and helpful. Can't say enough good things about KeySurvey.

Review Source: Capterra

Displaying 1 - 20 of 38 reviews