Key Survey software


38 reviews(4.5/5)
38 reviews(4.5/5)

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.

Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.

Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

38 Reviews of Key Survey

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  • Angelica from MFA

    March 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    you are able to make surveys and really find out what you need to improve in your business. nothing better than getting feed back from customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dave from Bucher Emhart Glass

    Number of employees: 1,001-5,000 employees

    June 2017

    very easy and great tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    good results and easy to use once you know how to configure

    Pros

    Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

    Cons

    getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

    Review Source: Capterra
  • Saul from Hays Recruitment

    Number of employees: 5,001-10,000 employees

    June 2017

    Great value for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Value for the money (other comparable software cost a lot more), great support, does everything we want.

    Cons

    Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

    Review Source: Capterra
  • Julien from TMG Support

    June 2017

    Good product, flexible and intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are far more possibilities to customise actions and responses than with other products.
    It makes the software really versatile, and it's easy to integrate.
    The support is excellent.

    Cons

    There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way.
    Using the non pre-defined layout is very fiddly, and so it can make life difficult.
    The software is still very expensive.

    Review Source: Capterra
  • Mat from ITWC

    June 2017

    Overall feature rich software compared to competitors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

    Cons

    The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

    Review Source: Capterra

    Response: KeySurvey, WorldAPP Inc

    June 2017

    Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

  • Lacy from PA Consulting

    Number of employees: 5,001-10,000 employees

    June 2017

    I helped my client source a survey vendor and Key was the best fit.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reliable recommendation.

    Pros

    An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

    Cons

    It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

    Review Source: Capterra
  • debbie from ReRez

    June 2017

    always positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest.

    Cons

    there is nothing is dislike about the software and yet the requirement to make us use 100 characters

    Review Source: Capterra
  • David from HighRoad Solution

    June 2017

    High end survey solution with all the bells and whistles.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

    Cons

    Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations.

    Review Source: Capterra
  • Tyler from Penfolds Roofing & Solar

    Number of employees: 51-200 employees

    June 2017

    Great for our use (customized, branded surveys).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Logic has been great on surveys, branding, and additional question types.

    Pros

    Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

    Cons

    Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

    Review Source: Capterra
  • Phil from City Square Associates

    June 2017

    Satisfactory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

    Cons

    Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

    Review Source: Capterra
  • Maria from Educational Housing Services

    Number of employees: 11-50 employees

    June 2017

    Best solution ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better reports and experience for staff and clients.

    Pros

    Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

    Cons

    While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help.
    But honestly this an extremely small inconvenience for the most part this system is amazing.

    Review Source: Capterra
  • Michael from REZ-1

    June 2017

    KeySurvey works well for my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

    Cons

    I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

    Review Source: Capterra
  • Brett from RPC, Inc.

    Number of employees: 1,001-5,000 employees

    June 2017

    Our company has relied upon KeySurvey for years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consistent, reliable reports

    Pros

    Reliable
    Rarely unavailable
    Clear, intuitive site
    Always Improving
    Many, many reporting choices
    Live Chat for immediate support

    Cons

    There is no way to setup multiple daily reminders after a deadline is missed.
    I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

    Review Source: Capterra
  • BENJAMIN from H2R Market Research

    June 2017

    on par with other systems in most areas

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

    Cons

    It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

    Review Source: Capterra
  • Travis from Nueterra Capital

    Number of employees: 51-200 employees

    June 2017

    The Best Survey Tool I've Ever Used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

    Pros

    The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

    Cons

    The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

    Review Source: Capterra
  • Jessica from International SOS

    June 2017

    Good software. fairly easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types.

    Cons

    Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey.

    Review Source: Capterra
  • Cécile from MEDIASTAT

    Number of employees: 1 employee

    June 2017

    Very user-friendly software for configuring responsive and attractive surveys.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Top software and responsive customer service always ready to find a solution to your problems. The software offers easy-to-set parameters.

    Cons

    Nothing, for the moment I have not seen a negative point to the use of this software. To see in the following months of use ;-)

    Review Source: Capterra
  • Susan from Harley-Davidson Dealer Systems

    Number of employees: 51-200 employees

    June 2017

    Love Key Survey!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I understand my customers' experiences better, and can work on internal training when needed.

    Pros

    Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

    Review Source: Capterra
  • Lori from Roth Staffing Companies

    Number of employees: 501-1,000 employees

    June 2017

    Long time customer, best product for my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to survey our coworkers and customers with ease of modifying the survey when needed

    Pros

    Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

    Cons

    Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

    Review Source: Capterra
  • Peter from ONA LLC

    April 2016

    Best survey tool out there. Period.

    Ease-of-use
    Quality
    Support

    Survey tool is absolutely the easiest to use from amongst several I have tried. And, loads of sophisticated functionality available if you need it. Response time is lightning fast, data is captured effectively and in a format I can easily use. And, the support staff is incredibly knowledgeable and helpful. Can't say enough good things about KeySurvey.

    Review Source: Capterra
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