Key Survey Software


 

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.

Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.

Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.

 

Key Survey - BI dashboard
 
  • Key Survey - BI dashboard
    BI dashboard
  • Key Survey - Contact management
    Contact management
  • Key Survey - Customer satisfaction surveys
    Customer satisfaction surveys
  • Key Survey - Survey management
    Survey management
  • Key Survey - Survey templates
    Survey templates
  • Key Survey - Mobile surveys
    Mobile surveys
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of Key Survey

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Dave from Bucher Emhart Glass
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

very easy and great tool

Ease-of-use

Functionality

Product Quality

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Value for Money

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good results and easy to use once you know how to configure

Pros

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons

getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

Source: Capterra
 

Saul from Hays Recruitment
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Great value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Source: Capterra
 

Julien from TMG Support

June 2017

June 2017

Good product, flexible and intuitive

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

There are far more possibilities to customise actions and responses than with other products.
It makes the software really versatile, and it's easy to integrate.
The support is excellent.

Cons

There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way.
Using the non pre-defined layout is very fiddly, and so it can make life difficult.
The software is still very expensive.

Source: Capterra
 

Mat from ITWC

June 2017

June 2017

Overall feature rich software compared to competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Source: Capterra
 

Lacy from PA Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

I helped my client source a survey vendor and Key was the best fit.

Ease-of-use

Functionality

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Reliable recommendation.

Pros

An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

Cons

It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

Source: Capterra
 

debbie from ReRez

June 2017

June 2017

always positive

Ease-of-use

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Pros

ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest.

Cons

there is nothing is dislike about the software and yet the requirement to make us use 100 characters

Source: Capterra
 

David from HighRoad Solution

June 2017

June 2017

High end survey solution with all the bells and whistles.

Ease-of-use

Functionality

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Pros

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Cons

Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations.

Source: Capterra
 

Tyler from Penfolds Roofing & Solar
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great for our use (customized, branded surveys).

Ease-of-use

Functionality

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Logic has been great on surveys, branding, and additional question types.

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Cons

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Source: Capterra
 

Phil from City Square Associates

June 2017

June 2017

Satisfactory

Ease-of-use

Functionality

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Pros

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Cons

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Source: Capterra
 

Maria from Educational Housing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best solution ever!

Ease-of-use

Functionality

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Better reports and experience for staff and clients.

Pros

Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

Cons

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help.
But honestly this an extremely small inconvenience for the most part this system is amazing.

Source: Capterra
 

Michael from REZ-1

June 2017

June 2017

KeySurvey works well for my needs

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

Cons

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Source: Capterra
 

Brett from RPC, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Our company has relied upon KeySurvey for years.

Ease-of-use

Functionality

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Value for Money

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Consistent, reliable reports

Pros

Reliable
Rarely unavailable
Clear, intuitive site
Always Improving
Many, many reporting choices
Live Chat for immediate support

Cons

There is no way to setup multiple daily reminders after a deadline is missed.
I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Source: Capterra
 

BENJAMIN from H2R Market Research

June 2017

June 2017

on par with other systems in most areas

Ease-of-use

Functionality

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Value for Money

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Pros

The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

Cons

It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Source: Capterra
 

Travis from Nueterra Capital
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The Best Survey Tool I've Ever Used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Source: Capterra
 

Jessica from International SOS

June 2017

June 2017

Good software. fairly easy to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Usability
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Quality
Value for Money
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Pros

Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types.

Cons

Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey.

Source: Capterra
 

Cécile from MEDIASTAT
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Very user-friendly software for configuring responsive and attractive surveys.

Ease-of-use

Functionality

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Pros

Top software and responsive customer service always ready to find a solution to your problems. The software offers easy-to-set parameters.

Cons

Nothing, for the moment I have not seen a negative point to the use of this software. To see in the following months of use ;-)

Source: Capterra
 

Susan from Harley-Davidson Dealer Systems
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Love Key Survey!

Ease-of-use

Functionality

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Value for Money

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I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Source: Capterra
 

Lori from Roth Staffing Companies
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Long time customer, best product for my needs

Ease-of-use

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Ability to survey our coworkers and customers with ease of modifying the survey when needed

Pros

Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Source: Capterra
 

Peter from ONA LLC

April 2016

April 2016

Best survey tool out there. Period.

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Survey tool is absolutely the easiest to use from amongst several I have tried. And, loads of sophisticated functionality available if you need it. Response time is lightning fast, data is captured effectively and in a format I can easily use. And, the support staff is incredibly knowledgeable and helpful. Can't say enough good things about KeySurvey.

Source: Capterra
 

Lara from Juice Inc.

April 2016

April 2016

Customer & Product Review

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Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing. Response times, product knowledge and problem solving are excellent!

Source: Capterra
 
 
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