Merren
About Merren
Merren Pricing
Starting price:
$49.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Merren
1 - 7 of 7 Reviews
Puru
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
The CX dashboard automation will save a lot of your time.
The biggest plus point for us is the real time customer data. We could view campaign results and segment our audience as per campaign goals. We do not have to rely on any outdated ways of collecting data every month. Thanks to Merren for a faster platform.
PROSThe entire process, starting from signing up to accessing the dashboard, was remarkably straightforward and hassle-free. One significant benefit was the automation of our CX (Customer Experience) dashboards. We could schedule surveys according to the campaign's requirements. We were able to make data-driven decisions promptly.
CONSThe 14 day free trial has limited access to a lot of advanced features. You might have to consider a pricing plan.
Gaurav
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Very efficient CX tool!
Most of our CX requirements have become efficient ever since we onboarded with Merren. Now the team members can navigate through customer data easily, view response segregations and map customer journeys in a few clicks. I also like the AI survey templates that save us a lot of time. Our campaigns are streamlined at the moment. The response has been very positive overall.
PROSThe teams have upgraded to efficient tools from older systems. Our workflow is faster at the moment. This was a good financial decision for the company.
CONSThere could be a slight resistance to new technology at the start. So we took some time to navigate through Merren’s functions initially.
Vivekina
Consumer Goods, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Quick & Affordable way to understand your consumer better.
1. Ease of use2. Quick deployment3. Adaptability to apps with consumer friendly UI4. Affordability5. Tech team is uper responsive
CONS1. Barriers to QC2. The automated translations can be problematic
Shubham
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Creating WhatsApp and email survey is straightforward
Merren helped us increase our survey response rates. This is a better solution to our past methods of taking survey responses. Merren tools are way faster than traditional survey tools. We could see the difference in the engagement rates.
PROSSigning up with Merren is easy. The dashboard was simple to understand and use. Using the software, we quickly made WhatsApp and tested email surveys. This made more people respond to our surveys. Also, more people engaged with our surveys than usual.
CONSI am satisfied with the product at the moment.
Jeetesh
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A great tool for team collaboration.
1. The teams could access data on the dashboard for different campaigns. 2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 3. The team members could easily work with the journey mapping tools after the initial sessions.
PROSAfter exploring Merren initially, I found a lot of advantages. We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer.
CONSNothing. I am very happy with the product.
Manjiri
Entertainment, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
Easy and quick Dipstick surveys
Easy to access and make questionnairesTeam is responsive and collaborative
CONSDifficult to attain certain data cuts, can create a analysis panel more felxible
Aarti
Market Research, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best chat survey tool
Enabled me to solve problem queries in a cost effective and accurate manner . Ensured customer satisfaction and justice to the data and research
PROSIt’s quick , real time and immediate response ensures accurate and effective data collection
CONSNothing I like everything about the software